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    Security: Video

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    100% helpful (5/5)
    ‎07-28-2021 01:29 PM
    The BVMS Project Checklist is an Excel-based tool which makes it easier to design a BVMS system. This article describes how to use the project checklist. Pick the attachment you need, depending on the version of BVMS you have
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    ‎07-28-2021 11:21 AM
    The attached manual provides information for Mobile Video Service (MVS) within Bosch Video Management System. You can find:  - how to configure the router and Internet Information Service (IIS) - how to add MVS to BVMS - user guide - some troubleshooting tips   This document can also be found online here.
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    ‎07-28-2021 09:08 AM
    This article describes how to factory default a DIVAR IP 5000 Unit.
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    ‎07-27-2021 04:56 PM
    This article explains how to integrate the Bosch MIC IP 7000 HD camera series into any existing analog CCTV system using the Bosch VIDEOJET decoder 3000. The most common integration scenarios are listed below: Simple integration using direct connectivity to analog monitor and joystick, typically found in single camera installation (for example, mobile surveillance vehicles) Integration into an existing analog matrix switcher typically found in large installations (such as for city surveillance)
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    ‎07-27-2021 03:47 PM
    Answer This guide is meant to explain how you can find the connection state events of a camera in Operator Client - Bosch Video Management System.
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    100% helpful (1/1)
    ‎07-27-2021 01:26 PM
    🛈 Port Forwarding Allows remote computers (for example, computers on the Internet) to connect to a specific computer or service within a private local-area network (LAN). In a typical residential network, nodes obtain Internet access through a DSL or cable modem connected to a router or network address translator (NAT/NAPT). Hosts on the private network are connected to an Ethernet switch or communicate via a wireless LAN. The NAT device's external interface is configured with a public IP address. The computers behind the router, on the other hand, are invisible to hosts on the Internet as they each communicate only with a private IP address. When configuring port forwarding, the network administrator sets aside one port number on the gateway for the exclusive use of communicating with a service in the private network, located on a specific host. External hosts must know this port number and the address of the gateway to communicate with the network-internal service. Often, the port numbers of well-known Internet services, such as port number 80 for web services (HTTP), are used in port forwarding, so that common Internet services may be implemented on hosts within private networks.
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    100% helpful (1/1)
    ‎07-22-2021 04:19 PM
    A transfer of the license from the Bosch Software License Manager System (SLMS) to the Bosch Remote Portal is required for every BVMS system to be upgraded from 10.1 to 11.0 Starting with BVMS 11.0 the license activation will be done via the Bosch Remote Portal. To upgrade an existing system, the BVMS licenses need to be migrated from the old licensing system, Bosch Software License Manager System (SLMS), to the new licensing system available in Bosch Remote Portal. This article describes the steps that need to be followed when upgrading a system to BVMS 11.0. Prerequisites for upgrading a system to BVMS 11.0: Existing license activated in SLMS Valid Software Assurance (SMA) PRO Valid account on Bosch Remote Portal   ❗ ❗ ❗  IMPORTANT In BVMS 10.x the computer signature is the link to the license in the SLMS When upgrading to 11.x the computer signature becomes obsolete and the new Remote Portal tool no longer takes it into consideration The software Order ID is transferred in the background from SLMS to the Remote Portal This allows the activation of BVMS 11.x in the Remote Portal using the new identifiers for the Management Server Hardware called System Fingerprint, contained in the System Info file.
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    ‎07-22-2021 03:36 PM
    This article will guide you through the upgrade procedure of a MIC 500 camera.   Connected by use of USB / RS485 converter. Do not use the “Transparent” USB converter anymore as this is not compatible the latest version of Universal Camset Software 4.12 Make sure that you have the MICUSB485VTR2 ( USB  to RS485) This converter is attached in package of  MIC  500 camera. Make sure you have programmed on your PC latest Firmware of Camset Software. Version 4.12 includes the MIC file1.07 which contain all available protocols.   In case Bi-phase card has been inserted in Power Supply box, remove this PCB during upgrading of your MIC camera, in very few cases this may be cause a connection failure during upgrade process.
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    ‎07-22-2021 01:35 PM
    An object moving or a low/ higher contrast scene can throw off the autofocus option, resulting in a soft focus or even not focus at all. Using manual focus is an obvious solution, but manual focus isn’t exactly easy to get sharp images. Manual focus requires a bit of know-how and some practice to get right. If you would like to   improve the performance   and   get a sharp image, please see below how you can manually adjust the focus ring on a Dinion Thermal camera.
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    ‎07-19-2021 11:47 AM
    If your DINION IP Thermal 8000 (NHT-8000) camera is reporting blurred/unclear/unsharp images that are randomly appearing during the day, or the night, please follow the steps below in order to fix it.
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    ‎07-19-2021 11:20 AM
    Sometimes it is preferable to have a different “user mode” during the day then in the night. Our cameras by default have the option to switch the user mode e.g. triggered by the camera D/N switch over. But also other triggers can be chosen. Below an example how to setup the “user mode” switching triggered by the D/N switch over.
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    ‎07-19-2021 11:08 AM
    Some options have been removed when compared to previous CPPs, as they are only useful for moving cameras. Find here the overview of the web page of ‘Live’ functions section and the options remained available for FLEXIDOME multi 7000i (CPP14) cameras.
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    ‎07-19-2021 10:58 AM
    The System Overview  and Dashboard page shows all available data of your camera.  Find more useful information about FLEXIDOME multi 7000i camera from this article!
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    ‎07-19-2021 10:09 AM
    ‘Display stamping’ submenu has been moved from the General menu to the Camera menu. Open one browser Type the IP address of your camera Go to Configuration > expand the Camera menu. The "Display stamping" menu will be displayed there. Options are much more flexible than in the previous cameras, they are now like CPP13 cameras (INTEOX).
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    ‎07-12-2021 09:39 PM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS SDK, BVMS    Overview: Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality. In order to troubleshoot BVMS systems with SDK components support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? How often are client scripts triggered? How often are scripts triggered by BVMS event?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information Please provide the Scriplet and/or Log files The optimal approach is to provide both the scriplet and logging. ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines. ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.   Make sure that logging is implemented in the script and that logging is activated in the configuration.  
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    ‎07-02-2021 10:31 PM
    There are two methods of working with 3 rd   party apps: through Remote Portal and Configuration Manager. The methods using the Configuration Manager can be used both with an online system (cameras connected to the internet) and an   offline system   (no internet connection to local system). Once apps are installed on the camera, the configuration interface for each app can be accessed through the Local App Management Console on the camera. No internet connection required.   In this article you will find the step-by-step guide where is described the method using Configuration Manager.
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    ‎06-29-2021 07:01 PM
    In some cases the IVA tasks can get lost after firmware update. There are 2 ways. In both ways it's not guaranteed that all task shall work afterwards since new firmware version can contain a new IVA version with new features. So please double check afterwards. It shall at-least save some time instead of starting from scratch.
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    ‎06-29-2021 06:47 PM
    One of the possible traps  that DIVAR IP hybrid/network can send is   HDD_STATUS_CHANGE. The HDD_STATUS_CHANGE is triggered when the status of the Hard Disk changes. 
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    ‎06-25-2021 08:43 AM
    NetApp SANtricity Dynamic Disk Pools (DDP)  technology represents a significant advancement in storage system, data protection and data management. As disk capacities continue to grow without sufficient increases in data transfer rates, traditional RAID rebuild times are getting longer, even up to several days. This slow rebuild results in much more time with degraded performance and exposure to additional disk failures.
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    ‎06-21-2021 11:06 AM
    Logs   are definitely important. We would even say they are the most important thing for a   system to function properly. At some point, the Central Support Team may ask you to provide them with the log files of your system. The steps below can be used for the following models: DIVAR AN 3000/5000 , DIVAR Hybrid 3000/5000, DIVAR Network 2000/3000/5000 You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-20141204T172254.zip ). Method 1 : from Local User Interface Method 2 : remote, using a browser
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