Bosch Building Technologies

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    a week ago
    This behavior occurs when you have requested the SMA extension and you didn't upload the Activation file in the BVMS Configuration Client.
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    a week ago
    The MBV-MBase is the license that allows you to extend the SMA in Remote Portal. You receive this license when you place an order to Order Desk for SMA extension and it must be activated in the Remote Portal and on the server like any other license.
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    a week ago
    This article will provide a basic explanation and simple examples of the interfacing (scripting, calling functions by external applications) functionality in Bosch Video Management System.
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    a week ago
    Logs are definitely important. We would even say they are the most important thing for a system to function properly. At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection. This article explains you how and where you can get the BVMS Configuration Collection of your system.
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    2 weeks ago
    BVMS Desktop screen (BVMS Kiosk screen) has several customization possibilities for introducing a company logo picture and a custom text, as well as selecting if an application icon will appear on the screen or not.  Follow this article to see the guidance on how to make these customizations.
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    2 weeks ago
    This article contains the RCP+ commands (VJD 7513) to change the layout and see what camera you want to be displayed
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    2 weeks ago
    Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
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    2 weeks ago
    The RCPP command to enable/ disable the privacy masks is CONF_PRIV_MSK_POLY - 0x0bd8. Follow this article to see the rcpp command to enable & disable the privacy mask of a Bosch camera (moving or fixed).
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    2 weeks ago
    Check this article to learn about what to do when a FLEXIDOME multi 7000i (IR) or FLEXIDOME panoramic 5100i (IR) does not boot up or is unresponsive.
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    2 weeks ago
    In contrast to the moving objects detected in general by IVA 7.10, Camera Trainer allows detection of both moving and non-moving objects, separates, and immediately classifies them. Learn more about Camera Training from this article!
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    2 weeks ago
    If you have for example a DIVAR 7000 AIO as central BVMS server and also, on the same network, you have a DIVAR Network Video Recorder (NVR) to which cameras are connected to and recording, the recording is typically handled by the NVR itself. Therefore, in this case the cameras added on the NVR will continue recording only there because the NVR manages the recording and storage of video footage from them.
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    2 weeks ago
    This article explains why the Live view shows ‘Authentication failed’ in Video Security App.
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    2 weeks ago
    MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?
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    3 weeks ago
    If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.   If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below: "Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
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    3 weeks ago
    The infrastructure upgrade is scheduled to start at 7 a.m, on 15th of February 2024. UTC and might take up to 4 hours to be completed. Only after completion, users will be able to re-connect their DIVAR IP systems. An email notification will be sent to affected Remote Portal account administrators, on February 15th,  as soon as the upgrade was completed. NOTE: General availability of Remote Portal will be affected for ~ 15 minutes, i.e. the up to 4-hour downtime only affects DIVAR IP connectivity to Remote Portal. Existing video streaming via Video Security App or Video Security Client will not be affected. New video connections can only be established once the Remote Portal is available again (~15 min mentioned above).
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    3 weeks ago
    The maximum zoom speed in the GUI is operational but is only applicable during "manual control." When the operator calls for 30x, the zoom speed has to remain constant. While the speed may not be as rapid as anticipated, it is essential to understand that this camera model is already operating at its optimum capacity.
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    3 weeks ago
    The "Lens rotation" slider can be used to correct for any manual lens rotations performed during installation. If the lens is manually rotated during installation, the slider value should be aligned with the rotation value shown on the lens.
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    3 weeks ago
    If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8,  try to use another version of Configuration Manager, or remove the password temporarily.
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    3 weeks ago
    This article provides an answer regarding what to do in case if a  colleague from the same company claimed a license with a wrong Remote Portal account.
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    3 weeks ago
    This article explains step-by-step how to add and keep the purchased licenses in my Remote Portal account. Upon purchasing licensing, an email from Bosch provides the needed codes.
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