Bosch Building Technologies

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    Monday
    Follow the steps below and find out how you can perform the Firmware Upgrade for multiple cameras in bulk
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    100% helpful (3/3)
    a week ago
    This article describes how to configure a generic Microsoft Windows Server (2012 R2, 2016 or 2019) based server to serve as an iSCSI target for a Bosch video surveillance environment. SCSI (Small Computer System Interface) is most commonly used for the communication between computers and peripheral devices, such as hard drives. iSCSI enables devices to use SCSI over a network interface, therefore it makes a lot of sense for cameras to use iSCSI to record video. The camera is a small computer that needs a (network) connection to a "hard drive" to store video footage. In other systems this job is performed by the network video recorder (NVR).
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    0% helpful (0/1)
    a week ago
    External processes can be started within server scriptlets. Check details on C#  System.Diagnostics, Process Class.
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    a week ago
    The internal logs are directly located in the folder C:\ProgramData\Bosch\VMS\Log and then are named like "CameoSdkLog_Instance1.txt.0".  To activate the Cameo SDK logging, the "Init" button has to be pressed after setting the checkbox "Internal logging" and entering an instance name - then logging is activated with the given instance name (e.g. "Instance1").
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    a week ago
    The choice of the tool depends on the way the camera and recording are managed.
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    100% helpful (1/1)
    a week ago
    White cameo in BVMS Operator Client or "device failed" message may be caused by the NVIDIA graphic card driver that might not be compatible.
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    2 weeks ago
    Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  
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    100% helpful (1/1)
    2 weeks ago
    This article lists the scenarios in which technical support normally request dump file from a BVMS system.
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    2 weeks ago
    Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account
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    0% helpful (0/1)
    2 weeks ago
    This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog.
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    100% helpful (1/1)
    2 weeks ago
       NEW! Find attached the French version of this article!   This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.   Step-by-step guide   Please make sure that you have the SANtricity Storage Manager App installed on your unit. 1. Open the SANtricity Storage Manager App   2. Right click on your DSA E2800 > select "Execute Script..." option    3. Add the following line in the Script Editor:  save storageArray supportData file="c:\supdat.7z" force=true;   4. Go to Tools and select "Verify Syntax"   5. "Syntax check complete" message should be displayed   6. Next, go to Tools and select "Execute Only"   7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > "Working" message will be displayed Note: it may take a while for the next window to appear 8. Select "Add Security Exception" and next "Confirm Security Exception"   9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK   10. The Script will start the execution and the bundle file will be exported.   11. The file will be downloaded in "C:\"     Nice to know:   How to download the support bundle file for DSA E2800 via WEB browser? How to download the support bundle file for DSA E-Series E2700?   You can also see the NetApp Knowledge Base:  How to collect an E-Series support bundle via SANtricity command line interface Note: You should have a NetApp account to access the NetApp KB article above.
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    100% helpful (1/1)
    2 weeks ago
    This article explains how to enable and collect Video SDK Logs for VSDK based applications.
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    2 weeks ago
    This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2700 support bundle file is provided below.
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    2 weeks ago
    This article explains what action should be done for DIVAR IP 7000 Gen 3 before collecting IPMI logs
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    2 weeks ago
    In this article is explained step by step how to collect System Manager logs from your DIVAR IP all-in-one 4000 & 6000.
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    2 weeks ago
    You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-XXXXX.zip ).
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    2 weeks ago
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    2 weeks ago
    This article explains the most common way of gathering logs from a SONY camera.
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    2 weeks ago
    Central Technical Support team may ask you to provide them with the logs from VIDEOJET decoder 7000 (VJD-7513). Follow this article and find out how to do this!
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    100% helpful (1/1)
    2 weeks ago
    This article explains how to use the settings as per the devices current configured capabilities if you just added a device to BVMS, you get the possible stream options as per a “Config table” known to BVMS.
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