Bosch Building Technologies

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    a week ago
    This document is specifically for DIP-71xx as it's the DIP which supports certain versions of BVMS (regular BVMS installer) and must be updated in a certain order. The document details how to upgrade from BVMS v8 to BVMS v12.0.1.
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    a week ago
    This document is specifically for DIP-73xx as it's the only DIP with Software Center. The document details how to upgrade all the way from BVMS 10.1 with Software Center and to BVMS 12.1 with System Manager 2.3 
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    100% helpful (1/1)
    a week ago
    Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
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    a week ago
    Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Usually, we recommend to upgrade BVMS in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.
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    a week ago
    Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application.
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    a week ago
    The Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior.
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    a week ago
    Follow the steps below and find out how you can perform the Firmware Upgrade for multiple cameras in bulk
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    100% helpful (3/3)
    2 weeks ago
    This article describes how to configure a generic Microsoft Windows Server (2012 R2, 2016 or 2019) based server to serve as an iSCSI target for a Bosch video surveillance environment. SCSI (Small Computer System Interface) is most commonly used for the communication between computers and peripheral devices, such as hard drives. iSCSI enables devices to use SCSI over a network interface, therefore it makes a lot of sense for cameras to use iSCSI to record video. The camera is a small computer that needs a (network) connection to a "hard drive" to store video footage. In other systems this job is performed by the network video recorder (NVR).
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    0% helpful (0/1)
    2 weeks ago
    External processes can be started within server scriptlets. Check details on C#  System.Diagnostics, Process Class.
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    2 weeks ago
    The internal logs are directly located in the folder C:\ProgramData\Bosch\VMS\Log and then are named like "CameoSdkLog_Instance1.txt.0".  To activate the Cameo SDK logging, the "Init" button has to be pressed after setting the checkbox "Internal logging" and entering an instance name - then logging is activated with the given instance name (e.g. "Instance1").
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    2 weeks ago
    The choice of the tool depends on the way the camera and recording are managed.
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    100% helpful (1/1)
    2 weeks ago
    White cameo in BVMS Operator Client or "device failed" message may be caused by the NVIDIA graphic card driver that might not be compatible.
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    2 weeks ago
    Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  
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    100% helpful (1/1)
    2 weeks ago
    This article lists the scenarios in which technical support normally request dump file from a BVMS system.
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    2 weeks ago
    Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account
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    0% helpful (0/1)
    2 weeks ago
    This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog.
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    100% helpful (1/1)
    2 weeks ago
       NEW! Find attached the French version of this article!   This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.   Step-by-step guide   Please make sure that you have the SANtricity Storage Manager App installed on your unit. 1. Open the SANtricity Storage Manager App   2. Right click on your DSA E2800 > select "Execute Script..." option    3. Add the following line in the Script Editor:  save storageArray supportData file="c:\supdat.7z" force=true;   4. Go to Tools and select "Verify Syntax"   5. "Syntax check complete" message should be displayed   6. Next, go to Tools and select "Execute Only"   7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > "Working" message will be displayed Note: it may take a while for the next window to appear 8. Select "Add Security Exception" and next "Confirm Security Exception"   9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK   10. The Script will start the execution and the bundle file will be exported.   11. The file will be downloaded in "C:\"     Nice to know:   How to download the support bundle file for DSA E2800 via WEB browser? How to download the support bundle file for DSA E-Series E2700?   You can also see the NetApp Knowledge Base:  How to collect an E-Series support bundle via SANtricity command line interface Note: You should have a NetApp account to access the NetApp KB article above.
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    100% helpful (1/1)
    2 weeks ago
    This article explains how to enable and collect Video SDK Logs for VSDK based applications.
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    3 weeks ago
    This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2700 support bundle file is provided below.
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    3 weeks ago
    This article explains what action should be done for DIVAR IP 7000 Gen 3 before collecting IPMI logs
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