As video surveillance use grows in commercial, government and private use cases, the need for low-cost storage at scale is growing rapidly. BVMS, Bosch cameras, HPE hardware and SUSE Enterprise Storage provide a platform that is an ideal target for recording these streams.
In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
Related Products: BVMS SDK, BVMS
Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality.
In order to troubleshoot BVMS systems with SDK components support needs the following information and logging.
Please prove the following information to support:
Symptom specific Information
How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status?
BVMS stand alone or appliance
Detailed description of the expected behavior of the SDK functionality.
Detailed description of the actual behavior of the SDK functionality.
What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running?
Are there additionally client scripts, server scripts or workstation startup scripts?
Do SDK components interact with remote Operator Clients?
Do SDK components interact with the Operator Client UI?
Do SDK components control devices?
How often are client scripts triggered?
How often are scripts triggered by BVMS event?
Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI)
Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.)
Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)
Please provide the Scriplet and/or Log files
The optimal approach is to provide both the scriplet and logging.
ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines.
ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.
Make sure that logging is implemented in the script and that logging is activated in the configuration.
This article contains detailed technical description of Intrusion Detection, set up guidance for different usage scenarios and best practices. It is useful to get in depth knowledge about Intrusion detection or to find the answer of frequently asked questions.
Related Products: Video Analytics for Firmware 6.60 and above
This article covers traffic monitoring of Bosch Video Analytics with How to Videos (one already available and one in planning)
Default scenario of wrong way detection
Learn how to use the default scenario of wrong way detection: A predefined scenario that can be used to detect an object that is traveling the wrong way.
Default scenario traffic incidents
This predefined scenario is designed to detect common traffic incidents on roads:
Wrong way – triggers an alarm if object travels in wrong direction
Pedestrian – triggers an alarm if pedestrian is on the road
Slow vehicle – triggers an alarm if vehicle moves slower then predefined speed.
Stopped vehicle – triggers an alarm when vehicle is stopped longer than predefined time span.
Dropped object – Triggers and alarm if an object is dropped on the road
This how to video shows in detail how to use the predefined tasks Wrong way, Slow vehicle and Stopped vehicle.
Note: If needed you can get additional how to information on camera calibration.
The museum mode of Intelligent and Essential Video Analytics is an optimized tracking mode to detect whenever someone tries to reach towards and touch a valuable asset like a museum exhibit.
It can also be used in any other application where approaching a sterile zone from a more crowded environment shall be detected.