Security: Video

This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Cloud VMS.

To be able to configure Customer Traffic Report service the Bosch IP camera needs to support Intelligent Video Analytics or Essential Video Analytics.

Offer your customers remote access to live video streams from all their video surveillance-secured sites from any smart phone or tablet, so they can check in any time, from anywhere.

The live view of the camera is loading indefinitely in Cloud VMS Operator Interface > Live View and Investigation Mode and has no streaming video at all.

The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

If the CPP6, 7 and 7.3 cameras no longer have a live image or there is a delay in the image, and the Internet connection has been tested and is within normal parameters, it would be good to check if the cameras have the latest current firmware version 7.86.0020. This firmware version solves a 100% CPU load issue for CPP6, 7, 7.3 from firmware 7.82 to 7.86.19

Follow the steps from this article to set up a Live Intervention service in Bosch Cloud VMS

Keep an eye on your customers’ sites, and verify on-demand if the site is clear before the personnel enters.

This behavior was fixed with the version 2.0.6 of Cloud VMS Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.

Cloud VMS has a split user management. The users are created in Cloud VMS related to what they are allowed to access in the system.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

This article explains step by step how to export an Alarm Clip and Cloud Recording from VSaaS Cloud VMS to the local PC.

Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Cloud VMS

Find out from this article where you can find the sample audio files for the cameras added in the Cloud VMS for the "Play audio on device" Action.

AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in VSaaS which support alarm clip upload. 

Check this article and see how to solve if the cameras in Cloud VMS cannot use services activated in Remote Portal. 

Remote VCA configuration through the camera's device page (website) now can be performed with Bosch Configuration Manager version 7.60 and later.

Do you want to know what was changed in the new Cloud VMS version? Check this article and find out how and where you can see the new features

When smoke or fire is been detected, AVIOTEC will sent a Smoke/Fire event to the Cloud VMS and at the same time trigger it’s output.  Using this output status, we are able to trigger the Cloud VMS/VSaaS .