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Bosch Building Technologies Community

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    Security: Video

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    100% helpful (1/1)
    2m ago
    NOTE: Screenshots in this article might not be displayed correctly in CHROME Browser. Use Firefox or MS InternetExplorer instead.  BOSCH and NetApp are partners and BOSCH is offering NetApp E2800 Simplex and Full-Duplex iSCSI Storage device variants. The controller Frimware is no longer a special OEM made BOSCH specific firmware, but NetApp supports the BOSCH submodel ID 356 in the regular global firmware offered by NetApp. As soon a user has a Serial-No. and has registered at the NetApp NOW page, the firmware package can be loaded there (see screeshot below). Project technicians are anyhow requested to align with the BOSCH representative  or BOSCH project team depending on setup and stage of project roll-out. The NetApp webpage to start is: https://mysupport.netapp.com/  and there "Sign-in" with your NetApp account. https://mysupport.netapp.com/global/dashboard  or   https://mysupport.netapp.com/NOW/ At the NetApp NOW support page log-in with your NetApp username (you can register by using your E-Series Serial-No.) and there go to section "Downloads" and "Software" to find  [screenshot here below] There you can select "E-Series SANtricity OS Controller Software": [screenshot here below] Slect the E2800 model and proceed. Slect the NetApp package from the list. Till 2019-03-21 we recommended the 11.40.3R1. Startin on 2019-03-22 we recommend customers to call the local Level 1 support and to involve BOSCH Level 2 support until this article gets updated. Reason: Currently we are working on a planned update to a SANTricity package version 11.40.03 R2 (11.40.03.002). Update is expected in the next days here! [screenshot here below] The controller Firmware version is not released by BOSCH, but BOSCH is testing offered Firmware form NetApp from time to time. Whenever there are important bug-fix or for operation relefant fixes, NetApp will inform BOSCH. Whenever a newer E2800 contorller firmware is ranked as tested, BOSCH will announce that here in the Knowledge Base as well. The E-Series SANtricity ® OS 11.40.3 package can be used which includes: N280X-842834-D02.dlp which is the NVSRAM File for for duplex. N280X-842834-S02.dlp which is the NVSRAM file for simplex RCB_11.40.3_280x_5b9679cb.dlp = the controller firmware [screenshot here below] Steps to update Download the latest SANtricity OS software files from the NetApp Support Site to your management client. From SANtricity System Manager, select Support > Upgrade Center . In the area labeled “SANtricity OS Software upgrade,” click NetApp Support . On the NetApp Support Site, click the Downloads tab, and then select Software . Locate E-Series/EF-Series SANtricity OS (Controller Firmware) . For the platform, select E2800 , and click Go! Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download . Follow the online instructions to complete the file download.   Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.  
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    6 hours ago
    Related Products: BVMS Operator Client, BRS Overview: BVMS CS gets from BRS the camera states and the events. BVMS OC connects to BRS for camera live view and playback. The BVMS OC to BRS connection is DCOM based (BVMS CS to BRS connection - either web services or DCOM). Troubleshooting and information providing steps: 1. Connectivity issues between BVMS OC and BRS. We speak for BVMS OC to BRS connectivity issue when: BVMS CC scans the BRS and BVMS CS gets the camera states and events (red dot on camera icon when the camera is recording for example) but BVMS OC get no live view or playback from the BRS cameras.      Step 1.  Check if the cameras are correctly configured in BRS and that BRS itself gets live view and recording from the cameras Step 2. DCOM "ConnectionServer" is not registered correctly. "dcomcnfg.exe" navigate to "Component Services - Computers - My Computer - DCOM Config" check if entry "ConnectionServer" is listed. if there is no such entry, register the ConnectionServer out of the installation dir. Open console and navigate to the BVMS installation DCOM directory, e.g. C:\Porgram files (x86)\Bosch\VMS\DCOM type "ConnectionServer.exe /regserver" - press enter refresh DCOMconfig window and check if entry "ConnectionServer" is listed. Restart OC and BRS cameras should work. Step 3. Check and correct the DCOM settings on OC. start dcomcnfg go to Computer and then to MyComputer right click on MyComputer and open properties switch to DCOM-Security Go one after other to both tabs "Edit Limits" and for the accounts "Everyone" and "Anonymous" check all the checkers under the option "Allow" restart the PC   2. BVMS OC doesn’t get BRS cameras Live View, but playback from the same cameras works. Reproduce the issue, note the date and time. Is there other BVMS OC machine where the liveview works as expected? Is the live view working in BRS itself? provide the answer to the above questions and the BVMS OC Configuration Collector Logs to technical support   3. BVMS OC doesn’t get playback from BRS cameras, but gets live view from the same cameras Does the BVMS OC find the time line of the recording? Is it possible to get the playback of the camera on the BRS Appliance itself? Is there other BVMS OC machine where the playback works as expected? Is the playback working in BRS itself? Reproduce the issue provide the answer to the above questions and the BVMS OC Configuration Collector Logs to technical support
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    100% helpful (1/1)
    Monday
    Related Products: Video Analytics for Firmware 6.60 and above This article covers traffic monitoring of Bosch Video Analytics with How to Videos (one already available and one in planning) Default scenario of wrong way detection Learn how to use the default scenario of wrong way detection: A predefined scenario that can be used to detect an object that is traveling the wrong way.   Default scenario traffic incidents This predefined scenario is designed to detect common traffic incidents on roads: Wrong way – triggers an alarm if object travels in wrong direction Pedestrian – triggers an alarm if pedestrian is on the road Slow vehicle – triggers an alarm if vehicle moves slower then predefined speed. Stopped vehicle – triggers an alarm when vehicle is stopped longer than predefined time span. Dropped object – Triggers and alarm if an object is dropped on the road   This how to video shows in detail how to use the predefined tasks Wrong way, Slow vehicle and Stopped vehicle.   Note: If needed you can get additional how to information on camera calibration.  
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    Sunday
    Question How can I find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)? Answer The username that is used to login is saved into the BVMS logbook and can be found by searching the logbook from the Operator Client (username of login is "blabla").   The details of the workstation (mainly the IP address) is logged into the BVMS client log files. These can be found on the workstations in the directory: C:\ProgramData\Bosch\VMS\Log (Hint: for log file analysis a lot of free / open source tools are available. Snaketail is one of these tools, and can be found here.) Open the BVMSClientLog.txt (there could be multiple files which are all related to a different timeframe) and search for the phrase "InvalidCredentialException". If an user has tried to login to the system the following log lines should be present in the log file: 2019-03-17 18:31:53,668 75516 [GUI Thread] INFO Bosch.Vms.Frontend.OpClient.Wcf.DataAccessServiceClient ConnectAndAuthenticate - Call failed with InvalidCredentialException 2019-03-17 18:31:53,670 75518 [GUI Thread] INFO Bosch.Vms.Frontend.OpClient.ServerManagement.CentralServerManager AuthenticateAtMainServer - Main-Server 192.168.20.190: WCF online authentication result is WrongUserOrPassword This needs to be checked for every workstation which runs the BVMS Operator Client.  
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    a week ago
    Symptoms transparant data transmission at a Encoder VideoJet Multi 4000 or VIP-X16-XF-E stops / does not work any longer in case of a power outage and restart of the device. Diagnosis when e.g. controlling a Bosch Autodome 7000 and PTZ via Transparent Data not working after reboot of the encoder, this is caused by an issue in the released firmware. It doesn't matter if it is Firmware 6.30.0047 or 6.30.0059. As a power outage should happen not too often the solution below is offered to fix this. Solution The solution is via a workaround using an ATSL script in the encoder to re-set the COM port baud-rate upon a reboot/restart of the encoder (which should in normal practice not happen to often). Please add th following scritp to the Alarm Task Editor tab either via CM or Web interface. RcpCommand setCOMBaudrate := { Command( "rcp.xml?command=0x027e&type=T_DWORD&direction=WRITE&protocol=TCP&payload=9600&num=1" ) }; if ( true ) then setCOMBaudrate; If the device has a password set then 2 additional perimeters need to be added UserName() and Password(""). RcpCommand <name of RCP command> := { Command( "Bla Bal Bla" ) UserName(Service) Password( "enter the service level password here" ) }; There will be no furhter release or fix provided by BOSCH status of 2019-03-19 as the ATSL script resolves this.
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    2 weeks ago
    Related Products Autodome 7000 HD, MIC 7000i, and MIC 9000i Question  Why is the minimum FW version 6.52.0003 for these models? Answer In November 2018 an internal hardware (HW) change was made to these models that requries this new minimum FW verison. The new HW version isn't bckwards compatible with older FW versions. Question If the unit has been upgraded to a higher version, how do I get the 6.52.0003 FW? Answer This FW verison was only released for these three models, so it isn't available on the Bosch Download Store. At this time, please contact Technical Support to obtain this FW. It will be available on the individual Produvt catalog pages by March 11, 2019 (or sooner).
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    4 weeks ago
    Question  What's new or fixed in Project Assistant 1.2.2? Answer Next to general stability improvements and bug fixes, version 1.2.2 of the Project Assistant introduces the following new feature on all three platforms: Allow re-configuration of a camera, e.g. wirelessly adjust the field of view of a FLEXIDOME IP starlight 8000i , while local recording is running. One bug fix worth mentioning explicitly is that we addressed a connectivity issue, which was faced, when connecting wirelessly to multiple FLEXIDOME IP starlight 8000i cameras one after another. Related News We have published a new Excel template file that makes the import of existing information into the Project Assistant even easier. Feel free to check out the updated Knowledge Base article. Further information can be found in the release letter attached. Best regards, Your Project Assistant Team!
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    a month ago
    +++ Update: new Excel template file with detailed explanations of all parameters +++ Intro: The Project Assistant offers two ways of importing existing project data: Option 1) Importing a .bpassist file, which was exported from the app at some point and which contains all information and data ever created/entered inside the app for that specific project. Simply select the "Project Assistant" mode >> click "continue" >> and press "import". Option 2) Importing from a tab-separated text file. This option may be useful, if you have existing project data, e.g. in an Excel spreadsheet, which you want to transfer into the Project Assistant for further use. This article deals with option 2 and explains the steps potentially needed before you can refer to the steps explained in the following Youtube video ("Import from file"). Let's assume you already have existing project data prepared in an Excel spreadsheet and you want to transfer that data into a format that can be imported to the Project Assistant Go to the Bosch Security Systems DownloadStore and download the provided template file "example_project_import_report_template.txt" or the NEW Excel file " 2019_02_20_example_project_IMPORT_template.xlsx" , which also includes detailed instructions and explanations on each parameter. Import the .txt template file into Excel by opening the template file with Excel and following these steps:  Select "delimited" as well as "My data has headers." Select "Tab" in the Delimiters section and finish up the Excel import by pressing "Finish". INSTEAD, you can also use the NEW Excel file, where you can avoid the above described initial import step of the .txt file.   [Option A] According to the provided data columns, copy and paste your existing data from your initial spreadsheet file into the template file (you do not need to populate every column of the template) [Option B] This option works the other way around. Use the Project Assistant header tags, e.g. [ip], [mac], etc., which you can find in the template file and add these tags to the column headers in your initial Excel spreadsheet (cf. screenshot below). The Project Assistant is capable of searching the .txt import file for these tags and of filtering out the corresponding columns (no matter the order of the columns). Go to "Save As" in Excel and save the newly populated template file as a "Unicode Text (*.txt")" file   Transfer the file to where you can find it with the Project Assistant and start the app Create a new project Set a password for the project itself as well as default passwords for the cameras that you would like to assign That's it - Now it is time to refer to the Youtube video mentioned above Enjoy using the Project Assistant and feel free to share your feedback with us!  
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    a month ago
      Related Products: DIVAR IP 7000R2 and DIVAR IP 6000R2   CTN  SAP # Description   DIP-6180-00N  F.01U.308.406  DIVAR IP 6000 2U W/O HDD  DIP-6183-4HD  F.01U.308.452  DIVAR IP 6000 2U 4X3TB  DIP-6183-8HD  F.01U.308.453  DIVAR IP 6000 2U 8X3TB  DIP-6184-4HD  F.01U.308.454  DIVAR IP 6000 2U 4X4TB  DIP-6184-8HD  F.01U.308.455  DIVAR IP 6000 2U 8X4TB  DIP-61F0-00N  F.01U.308.456  DIVAR IP 6000 3U W/O HDD  DIP-61F3-16HD  F.01U.308.457  DIVAR IP 6000 3U 16X3TB  DIP-61F4-16HD  F.01U.308.458  DIVAR IP 6000 3U 16X4TB  DIP-7180-00N  F.01U.314.520  DIVAR IP 7000 2U W/O HDD (R2)  DIP-7183-4HD  F.01U.314.521  DIVAR IP 7000 2U 4X3TB (R2)  DIP-7183-8HD  F.01U.314.522  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-4HD  F.01U.314.523  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-8HD  F.01U.314.524  DIVAR IP 7000 2U 8X4TB (R2)  DIP-71F0-00N  F.01U.314.525  DIVAR IP 7000 3U W/O HDD (R2)  DIP-71F3-16HD  F.01U.314.526  DIVAR IP 7000 3U 16X3TB (R2)  DIP-6704-HD  F.01U.308.459 4000GB HDD DIVAR IP 6000/7000      Overview: For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device. Do not use the DVD for recovery if you are not sure that it is the one delivered with the system. In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.  Solution:  Request the ISO image from Bosch Technical Support:   Provide the Serial Number of the device Issue description: What is the reason for the recovery Why it is not possible to use the recovery DVD
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    ‎02-14-2019 01:02 PM
    This Video should help you to understand, what calibration means, why and when to calibrate the cameras.
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    ‎02-14-2019 12:57 PM
    Related Products: Video Analytics for Firmware 6.60 and above Technical Note on Intrusion Detection The technical Note  attached to this article contains detailed technical description of Intrusion Detection, set up guidance for different usage scenarios and best practices. It is useful to get in depth knowledge about Intrusion detection or to find the answer of frequently asked questions.   Intrusion detection without calibration Learn how to use the default scenario - Intrusion detection no camera calibration: A predefined scenario that can be used to detect intruders in small areas and controlled environments   Intrusion detection one field   Learn how to use the default scenario - Intrusion detection one field: A predefined scenario that can be used to detect intruders in small areas.   Intrusion detection two fields   Learn how to use the default scenario - Intrusion detection two fields: A predefined scenario that can be used to detect intruders in large outdoor areas.  Note: If needed you can get additional how to information on camera calibration.
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    ‎02-14-2019 12:55 PM
     Related Products: Video Analytics for Firmware 6.60 and above This article describes how to count with Bosch Video Analytics with How to Video and a Technical Note on the topic. View the video to get initial idea how to set up the feature, short explanations on the prerequisites and an example configuration.    For in depth description of the feature counting please check the attached Technical Note. It provides background information and technical details and can support you to configure and optimize a particular counting scenario.  How to Video: People counting default scenario Learn how to configure the default scenario - People counting: A predefined scenario that can be used to count people that are crossing a specified / specific line.   Technical Note on Counting The attached document describes in depth the count feature of Video Analytics. It explains how to plan the camera perspective and best practices for camera view, the set up for the scenario people counting and the options to access the counter data.   Note: If needed you can get additional how to information on camera calibration.
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    100% helpful (2/2)
    ‎02-14-2019 12:28 PM
    Introduced Firmware signature and firmware file encryption to protect IP cameras
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    100% helpful (2/2)
    ‎02-12-2019 02:22 PM
    In BVC 1.5 and BVC 1.6 the Forensic Search option (IVA) is not visible in the GUI anymore.
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    ‎02-12-2019 02:19 PM
    Never lose track of an object of interest! Intelligent Tracking automatically zooms in to and follows a selected Intelligent Video Analytics object as far as possible with the camera. For AUTODOME / MIC IP 7000, this means automatically steering the camera to zoom in to the object and follow it. For a FLEXIDOME IP panoramic 7000, Intelligent Tracking is available in the Virtual PTZ video and steers the dewarped cut-out. For DINION / FLEXIDOME IP 7000 / 8000 cameras, Intelligent Tracking can steer a region of interest (ROI) stream. The technical note in the attachment discribes how to set Intelligent Tracking up with FW 6.30 and lists the differences based on the camera types.
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    ‎02-12-2019 02:18 PM
    Object classification takes an object detected and tracked by either Essential or Intelligent Video Analytics, evaluates its geometric and speed properties, and decides whether the object is an upright person, a bike, a car or a truck. The technical note in the attachment provides an overview of object classification, describes how to configure it with FW 6.30, and what the limitations are.
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    ‎02-12-2019 02:18 PM
    The museum mode of Intelligent and Essential Video Analytics is an optimized tracking mode to detect whenever someone tries to reach towards and touch a valuable asset like a museum exhibit. It can also be used in any other application where approaching a sterile zone from a more crowded environment shall be detected. The attached tech note describes when and how to use it with FW 6.30.
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    ‎02-12-2019 02:17 PM
    The technical note in the attachment describes how to track ships using Intelligent Video Analytics with FW 6.30, how to configure this and what the limitations are.
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    ‎02-12-2019 02:16 PM
    The attached technical note describes the camera tamper detection options available with FW 6.30: Scene too dark / bright, global change, reference image check
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    ‎02-12-2019 02:16 PM
    The attached technical note describes idle and removed object detection with Intelligent or Essential Video Analytics in FW 6.30, how to configure it and what the limitations are.
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