How the video stream management works when using the Remote Portal connect feature?
Does the cloud-service simply initiate the connection between device and client, or throughout the video stream as well?
Assuming a Remote Connect, the camera is viewed by Video Security App (connecting via Remote Portal) — but physically connected via a local WiFI (LAN).
Does the video stream (from camera to client) remain only on the LAN?
Or, does the video stream need to first process 'through' the cloud?
When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts , if something happens on the site and you are not on it.
Bosch Remote Portal lets you manage which individual user can remotely access and configure particular cameras.
Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to.
This article describes how you can add and grant a Technician user permission on a specific group or camera.
Valid account on Bosch Remote Portal
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
From BVMS 10.0 onwards BVMS is an ONVIF Profile S conformant client. Cameras which are listed as Profile S compliant product on the ONVIF website are supported based on the ONVIF Profile S functionality. In the table below you can find an overview of the tested and supported ONVIF cameras for BVMS.
List of tested cameras
BVMS 7.5 list of tested ONVIF cameras
BVMS 8.0 List of tested ONVIF cameras
BVMS 9.0 List of tested ONVIF cameras
BVMS 10.0 List of tested ONVIF cameras
BVMS 10.0.1 List of tested ONVIF cameras
BVMS 10.1 List of tested ONVIF cameras
The table below shows in which situation a specific camera can be connected to BVMS and is supported.
BVMS 9.0 and older
BVMS 10.0 and newer
ONVIF Profile S compliant camera
BVMS tested camera
For BVMS version 10.0 and above, please make sure to go through these steps:
Please check the List of tested cameras.
If the device is not listed in the List of tested cameras, then please check here and make sure that your device is ONVIF Profile S compliant.
If your camera is not listed in the tested cameras and is not listed on the ONVIF website as Profile S conformant, we cannot help you when you have an issue with this device. You should approach the device manufacturer to certify the device as ONVIF Profile S conformant.
For example, if you have an Axis camera, M1004 model, please fill in your product details in the Application Type, Profile(s), Manufacturer and the Product Name fields, under the Product Search option, and press on the “Search” button:
3. If your device is ONVIF profile S compliant you can contact Bosch Central Technical Support and request assistance.
Cameras listed as tested are owned by Bosch and issues can be fully investigated by Bosch.
Cameras not listed as tested are not owned by Bosch. Solving issues might take longer as it requires collaboration with the camera vendor.
Bosch support teams might need to refer to the camera manufacturer’s support line to help fixing the issue.
We consider the firmware listed on the ONVIF website as the minimum firmware version of a camera. Please let us know if you run into issues with newer firmware versions so that we can investigate those accordingly. If the problem is a firmware regression, we might need to refer you to the camera manufacturer for support.
This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App.
One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
Intelligent Insights support controlling Bosch IP cameras by Common Gateway Interface (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached.
Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
"How can I add an NVR in BVMS Viewer via DNS?"
This question of our clients is more and more often encountered by the Central Support team.
Here you will find the answer and recommendations of our experts .
If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first.
But where you can find this firmware ?
Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”
Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera.
Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
Intelligent Platform Management Interface (IPMI) is a security guard for your server. Some primary functions of IMPI are to monitor hardware status (including temperatures, power consumption, voltage, etc.), log server data, and allow access to the server even when an operating system is not installed or is malfunctioning.
IPMI gives you the ability to manage servers in remote physical locations regardless of the installed operating system.
This procedure is applicable for DIVAR IP 6000/7000.
Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).
If your VIDEOJET decoder does not seem to work properly , most likely it is because the software (SW) version used is not compatible with the firmware (FW) version of your device.
But which are the system requirements for configuration/ operation purposes of VIDEOJET decoder 3000/ 7000/ 8000?
Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager?
Find out here why this message is displayed and what you should do to fix it .
DIVAR network 5000 / DIVAR hybrid 5000 support configuration of 3rd party cameras through the ONVIF Profile S protocol.
Let's suppose that y ou have ONVIF cameras connected to a DIVAR network 5000 / DIVAR hybrid 5000 on your site and you are using Bosch Video Management System (BVMS) Viewer.
Can BVMS Viewer monitor those cameras at the same time?