Security: Video

This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.

The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:

This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

This article explains step by step how to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC.

Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Alarm Management

Find out from this article where you can find the sample audio files for the cameras added in the Alarm Management for the "Play audio on device" Action.

AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in Alarm Management which support alarm clip upload. 

Remote VCA configuration through the camera's device page (website) now can be performed with Bosch Configuration Manager version 7.60 and later.

When smoke or fire is been detected, AVIOTEC will sent a Smoke/Fire event to the Alarm Management and at the same time trigger it’s output.  Using this output status, we are able to trigger the Alarm Management.

This article contains all the steps to set up a Video Verification service (triggered by intrusion panel) in Bosch Alarm Management.

This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.