Security: Video

Forensic search is a way of searching your recorded video for events that have happened in the past using the metadata that the camera has generated. You can use the metadata embedded in the video to reverse the process and search for events using the same or different tasks that VA provide. But, do you know what is the difference between individual & common search?

Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  

Mercury vapor lights are banned in many countries. There are a variety of phosphor coatings used by different lighting brands resulting in different color temperatures.

If you want to change the time zone in the export, you need to add / subtract the difference (offset) to local time zone in post-processing e.g. in MS Excel or MS Access.

This article explains if camera credentials are needed for the IVA Configuration plug-in.  

The article describes how to ensure the delivery of the IVA events to Genetec Security Center via Hybrid Driver ( Other ( CPP13 or newer) driver )

In the winter period, if there is no PAN functionality in the camera and despite this, the TILT still works, this could be caused by the snow or ice that might be stuck between the static part of the camera and the moving camera head. Find out from this article how you can prevent this happening.

When doing a pull point subscription, at the Start of the events Rule Engine/LineDetector/Crossed is missing, even though the rule is configured, and is given in the GetEventProperties response. The topic name space for RuleEngine/ FieldDetector/ ObjectInside works as expected.

The Table view provides the option of presenting a summary of specific settings for individually selected devices in the form of a clearly arranged  table.  The content of all main tabs and sub-tabs can be exported in *.csv format.

This article explains if is it possible to enable Remote Desktop on DIVAR IP all-in-one 6000 and connect on it remotely.

The Cameo SDK is only backwards compatible, same as the Operator Client. According to the BVMS - Upgrade and Migration guides (boschsecurity.com)

This article explains if is it possible for DINION IP Thermal 8000 camera to measure the exact temperatures or not.

This article explains if is it possible to change the default port to which Bosch camera can send JPG towards an FTP server.

Using the Internet Explorer 11, there is video from all 4 channels in configurator and event monitor, but audio from the camera is present only on channel 1. Since Internet Explorer 11 is EoL, this behavior will not be changed/ improved.

This article recommends what convertors to use with the Videojet Decoder 7523 to ensure compatibility with KBD Universal XF.

The company & the username on the Assurance Report can be changed from user settings in Remote Portal.

This is how every VRM behaves when it is accessed in a web Browser. This is happening because there is no https certificate loaded on the VRM and you can't even create a self-signed certificate for HTTPS access like for cameras. You need to click on "Advanced" and then on the link bellow. So, this is the way it is intended to work.

The SDK application should always be compiled with the SDK assembly from the same BVMS version it will work with. There is no guarantee that the operation with different versions would work smoothly.

Learn how to customize the BVMS Operator Client to display more than 4 cameras by adjusting the maximum rows of image panes in the User Interface settings within the BVMS Configuration Client.

When the VSG IP address needs to be changed, the old recordings will not be available