This article presents what should we check first if Channel 5 & 6 of DSA E2800 are showing as disconnected:
Verify if the expansion slots are connected correctly (page 21)
Afterwards, wait a few minutes until they load up, and only then start the DSA S2800.
Now, you can check in the Configuration Manager to see if the IP addresses need to be changed.
Once you verify that they are correct, you can add the Device in Configuration Client.
This article presents where you can find and download the Firmware for NetApp DSA unit.
Depending on the version you need, you can access this E-Series SANtricity OS Controller Software Link for Downloads.
This article explains where to find the Serial-No. of a system. The BOSCH sticker is most important.
For registration and NetApp case creation of the DSA E2700 and the DSA E2800 units only the NetApp S/N of the Controller base unit is relevant.
Find out from this article how to configure a singe mode VIF on NetApp array. For example if we have 2 (or more) physical interfaces, how to connect them to different network segments and, if one of the segments fails, the second network interface to step in automatically?
If the Host Type was set to other value than “Factory Default” for DSA E2800 and you want to integrate it with BVMS, the targets will most likely not be scannable and there will be no recordings at all.
Network switch has port security on and shuts down a NetApp iSCSI data port (e.g. CH3).
This article is only relevant in aspects of network security / port security where MAC addresses are analysed.
Some network security applications are capable of sniffing network packets thoroughly enough to pick up MAC addresses on E-Series Controller ports that are not seen in the Storage Array Profile data.
This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit.
The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.
Please make sure that you have the SANtricity Storage Manager App installed on your unit.
1. Open the SANtricity Storage Manager App
2. Right click on your DSA E2800 > select " Execute Script... " option
3. Add the following line in the Script Editor: save storageArray supportData file="c:\supdat.7z" force=true;
4. Go to Tools and select " Verify Syntax"
5. "Syntax check complete" message should be displayed
6. Next, go to Tools and select " Execute Only "
7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > " Working " message will be displayed
Note: it may take a while for the next window to appear
8. Select "Add Security Exception" and next "Confirm Security Exception"
9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK
10. The Script will start the execution and the bundle file will be exported.
11. The file will be downloaded in "C:\"
Nice to know:
How to download the support bundle file for DSA E2800 via WEB browser?
How to download the support bundle file for DSA E-Series E2700?
You can also see the NetApp Knowledge Base: How to collect an E-Series support bundle via SANtricity command line interface
Note: You should have a NetApp account to access the NetApp KB article above.
A) If you would like to search for the BVMS version that can be used according to the firmware version of your DSA E2800, please check the following link:
Fix random reboot of NETAPP DSA E2800 (dual controller) by updating its Firmware
With the DSA E2800 Bosch introduced Multipathing. It is a fault-tolerance technique that defines more than one physical path between the camera and its iSCSI storage devices through redundant network connections.
When using this feature, recording of video data and replaying video data is possible even in case of an iSCSI controller failure. To ensure also that outages of infrastructure equipment (e.g. Switch) could be covered, we recommend following Interconnection.