Security: Video

The "User Manual Bosch AI Alarm Verification Plug-in for Milestone XProtect" is a comprehensive guide designed to assist users in integrating and utilizing the Bosch AI Alarm Verification Plug-in with the Milestone XProtect video management system.

This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.

Let's see how can you generate the sensor report of you Fire Panel from Bosch Remote Portal!

Starting from July 2024, it will not be possible to commission new devices via MAC address (Device Layer). Running devices remain untouched until end of life of Device Layer, but new commissioning will be only possible with Remote Portal devices from then on.

When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”. Why?

This article explains what you can do if no e-mail notification is received from Remote Portal for account activation or password reset

This article gives you the solution when the link to Remote Portal from BVMS v11.0 License Manage is redirecting to the 404 Not Found page

Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.

Please configure the same time zone on the PC, download the Remote Portal activation file again and then you will be able to load it into Config Client and license the system.

If you want to change the time zone in the export, you need to add / subtract the difference (offset) to local time zone in post-processing e.g. in MS Excel or MS Access.

The company & the username on the Assurance Report can be changed from user settings in Remote Portal.

The error message "Couldn't find a compatible Webview2 Runtime installation to host WebViews" might occur after installing the AI Alarm Verification Plug-in on a Milestone Husky system and attempting to log into Remote Portal in the Plug-in.