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Showing articles with label sma. Show all articles

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100% helpful (3/3)

2 weeks ago

Bosch Building Technologies Software Service and Support definitions

This attached document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside.

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‎08-25-2023 03:03 PM

How to retrieve the HW ID of BVMS 10.x and check the Software Maintenance Agreement (SMA) status?

This article describes how can you check the status of your Software Maintenance Agreement (SMA) for Bosch Video Management System (BVMS)

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100% helpful (1/1)

‎10-19-2023 10:34 AM

Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and ≥ v11?

Prior to receiving any type of support, the customer needs to be informed that he/she must have a valid SMA (Software Maintenance Agreement)

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‎02-23-2024 01:39 PM

Why is the BVMS SMA validity expired in License Manager, but SMA is valid in Remote Portal?

This behavior occurs when you have requested the SMA extension and you didn't upload the Activation file in the BVMS Configuration Client.

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Tuesday

Should I have valid SMA when requesting the license transfer from an old DIVAR IP to a newer one?

Yes. Since the system does not have a valid SMA, the Central Technical Support team cannot perform the license transfer from one unit to the other.

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