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Bosch Building Technologies

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    Security: Video

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    ‎08-27-2018 12:05 PM
    RTSP and multicast streaming
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    ‎05-24-2018 11:57 AM
    Review on which ports are used for remote viewing.
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    100% helpful (2/2)
    ‎05-17-2019 04:46 PM
    Combined firmware package 6.60 – applicable to all platforms The Release Letter of the combined firmware package for all platforms 6.60.1321 provides information about the dependencies between firmware versions for a better understanding of the upgrade process of devices with older firmware. CCP4 and CPP6 devices: Due to an internal file system being introduced to CPP4 and CPP6 since firmware 6.10 and architectural changes thereof, a direct upgrade from firmware below version 6.10 to latest firmware is only possible via intermediate firmware 6.1x. CPP4 cameras with firmware versions below 6.10 need to upload this package twice. For example, when having firmware 5.92 on a CPP4 device, you need to load the CPP all common firmware file two times: >  First time this is loaded the device will be updated to the 6.11.0021 which is part of the common file. >  Second time you load the common firmware file, the update to 06.50.0128 will be performed. CPP6 cameras with firmware versions below 6.10 need to upload the separate firmware version 6.1x first to receive the latest firmware version. This means that intermediate firmware version 6.1x for CPP6 needs to be requested from your technical support. A support ticket to Level 3 team at MKP PRM group via the support ticket system is needed. In case we see a high demand for that a new combined firmware file might be created by PRM. Only after receiving and uploading firmware 6.1x, you can upload combined firmware package for all platforms 6.50.0620 or CPP6 specific firmware  6.50.0128.  CPP5 devices: This combined firmware cannot be applied to CPP5 products with firmware version older than 5.91. It is required to upgrade to intermediate firmware 5.91 first This means that intermediate firmware version 5.91 for CPP5 needs to be requested from your technical support. Only after receiving and uploading firmware 5.91, you can upload combined firmware package for all platforms e.g. 6.50.0620 or CPP5 specific firmware  6.30.0059. To find a combined firmware file in the downloadstore you can use the folowing URL syntax: https://downloadstore.boschsecurity.com/index.php?type=fw&filter=CPP or you use the CPP 6.50 combined file here: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/CPP_FW_6.50.0620.fw and Releaseletter of that combined firmware package: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/Bosch_Releaseletter_CPP_FW_6.50.0620.pdf Note: Upgrading from versions lower than 5.5x To upgrade to a newer firmware version using this combined firmware package, firmware versions before 5.5x require an intermediate update cycle using the respective platform firmware version mentioned above. Restrictions: This firmware and its included platform firmware builds are not applicable to MPEG-4 products. The final firmware version for VIP-X1600-XFM4 modules is FW 5.53. No newer firmware will be provided for these modules. Configuration Manager cannot upload this Combined Firmware file to VIP-X1600-XFM4 modules. Use the module’s web page instead for uploading; or use the separate firmware file. The final firmware version for CPP3 devices is FW 5.74. No newer firmware will be provided for these products. The Combined Firmware file does not load onto VG4 AUTODOME or AUTODOME Easy II via the browser when running a firmware version before 5.52.0017. The specific platform file should be used instead. (Note: In case any link might not work to the current DownloadStore, see attached a copy PDF of the Release Letter.) How to get and request a BOSCH Legacy Firmware: The procedure to request and get an legacy firmware that is no longer online in the web is as follows: Customers are kindly requested to reach out to the local BOSCH Support (L1 and L2 team). Bosch Level 2 will ask for the exact BOSCH Commercial Type Number (CTN). The local BOSCH team can check the Global End of service date. The project background (How many of these devices/cameras) need to be collected.  The relevant BOSCH Technical Support (e.g. Level 2) can explain and check if there is the chance to update the project and included management software in order to be able to use the latest BOSCH device firmware as the goal is to have a non-vulnerable product in productive environments. In case there is no newer firmware available (hardware was discontinued), a commercial hardware upsell can be recommended. In general all firmware that is not available on the product catalog, and for all firmware files that are ranked to have vulnerabilities, this need to be documented in a Technical Support case. In case legacy firmware is anyhow needed and requested by our customers, the Bosch Technical support will start an approval flow. The BOSCH Level 3 Technical Support will provide a form/document that must be signed by the installer/endcustomer. See an example PDF (empty) "Example_Aged_Software_Release_form.pdf" attached to this article. Such a form will be prepared by the BOSCH Level 3 Technical support team and provided to our customer/installer in order to confirm that legacy firmware is then used on the risk of the installer and customer (See text and legal note in the PDF). In the future BOSCH plan to introduce and setup a self-service portal for all customers to simplify this process. ___________________________________________________________________________ The above mentioned combined firmware 6.50 supports: CPP7.3 HD and UHD cameras update from FW 6.40 or newer to latest FW 6.50 CPP7 UHD cameras update from FW 6.30 or newer to latest FW 6.50 CPP6 UHD cameras update from FW 6.10 or newer to latest FW 6.50 CPP5 encoders update from FW 5.91 or newer to latest FW 6.30 CPP4 HD cameras update from FW < 6.10 to intermediate FW 6.11 update from FW 6.10 or newer to latest FW 6.50 CPP3 cameras and encoders update from FW 4.54.0026 or newer to latest FW 5.74 CPP-ENC VIP-X1600-XFM4 encoders: update from FW 4.2x or newer to latest FW 5.53 VJT XF and VJD-3000 update to latest FW 5.97 The combined firmware package includes the following build versions: CPP7.3 FW 6.50.0128 CPP7 H.264 6.50.0128 CPP6 H.264 6.50.0128 CPP5 H.264 6.30.0059 CPP4 H.264 6.50.0128 CPP4 H.264 6.11.0021 CPP3 H.264 5.74.0010 CPP-ENC H.264 5.97.0005 for VJT XF family, VJD-3000 and VJC-7000 CPP-ENC H.264 5.53.0004 for VIP X1600 XFM4 For detailed description please refer to the separate release letters. Customers can upload such combined firmware packages by using multi-select in the Configuration tool "BOSCH Configuration Manager" (currently available in version 06.01.0157 at the BOSCH DownloadStore or Product catalog > Video Software > Video Management Systems > Configuration Manager) When using the multi-select option in Configuration Manager, please make sure this combined firmware package for all platforms can be uploaded to all the devices selected and there are no additional requirements or intermediate steps needed for any of the devices in question. This article has status of 31st of October 2018 and changes in this procedure might be introduced. When changes are done, then this article will be updated. Therefore check this article from time to time.
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    100% helpful (1/1)
    3 weeks ago
    Which Bosch encoders and decoders are compatible with BVMS? Up until some years ago, new released cameras, encoders, domes and decoders that are introduced into market after a BVMS release could not be connected to an existing BVMS version because these cameras where not known to the BVMS. In the BVMS 4.5.1, a new concept was introduced. This concept treats Bosch video encoders and decoders as generic devices, and automatically recognizes specific device functionality (for example the number of streams, relays and inputs). Based on this information the, at that time, unknown device is added to the system and can be used by the operator. The attached document provides a detailed description of this functionality.
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    a week ago
    Do you want to know more about designing a BVMS system?
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    ‎08-02-2019 09:35 AM
     BVMS customers can download camera updates free of charge, in order to integrate approved, third-party cameras. BVMS scans for third-party cameras, automatically configuring motion and other key events; it also enables installers to configure the most important settings for third-party cameras from a single user interface, without the hassle of having to access the websites of other camera manufacturers. The attached files include a list of compatible cameras and the ONVIF mapping files for each specific BVMS version.
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    100% helpful (2/2)
    ‎06-07-2018 06:30 PM
    The table below lists the firmware versions which are used in the BVMS 7.5 system test.
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    ‎09-12-2018 07:23 PM
     This article describes how to factory default a DIVAR IP 5000 Unit The DIVAR IP 5000 does not come with a internal DOM for recovery, but with SSD media inside with relevant recover partition used during new recovery process. The Reset Button is used for two options of Recovering the unit - see installation Manual page 25 - chapter 8.2. The button is located on the lower left hand side of the appliances rear connection panel. This button is utilized in both reset procedures. The following order need to be kept and the manual corrected: Defaulting Video Recording Manager (VRM) To default an appliances previously configured VRM, with the appliance powered on and functioning. Press and hold the reset button for 10 seconds Then the VRM database will be set to factory default; No recordings will be removed from the unit; And IP addressing will remain, as well as any modifications to the operating system (time settings etc.) Factory Defaulting the Appliance Power the appliance completely off. Apply power, and only after LED activity is seen on the front of the appliance, press and hold the reset button. After a few seconds an audible “beep” should be heard. This is a signal that the internal watch dog has acknowledged the reset request. Release the reset button When the reimage process is finished the appliance will reboot. After reboot users can use the IPHelper.exe to connect to the appliance’s Configuration Wizard or use the Configuration Manager to monitor when the DIVAR IP 5000 comes back online.
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    100% helpful (3/3)
    ‎04-04-2019 12:00 PM
    Possible Communication Issue between BVMS 8.0 Central Server and Video Recording Manager (VRM) 3.70 and 3.71 with BVMS 8.0 installed on different Servers. Problem Identification Communication can get interrupted and configuraiton might fail if the below desribed actions are not performed. If your system is affected or not is described here as follows: There can be authentication issues between the BVMS Central Server and the Video Recording Manager in case they are installed on different Servers. It is possible to see reports at the BVMS 8.x system alarms that VRM reports wrong version Please check in the VRM debug logging if the following logline indications can be found CONFIG;DEBUG;SENDING XPATH /SYSTEM/DEVICES/DEVICE as well as HAS NO CONFIGURED NODE, SET TO CONFIGURED CONFIG;INTERNAL;/SYSTEM/DEVICES CHANGED IN CONFIG. DEVICEID= [DEVICE IP]\0;SYSINFO;INTERNAL;LINE 1 HAS NO CONFIGURED NODE, SET TO CONFIGURED Solution In general please keep in mind, that it is strongly recommended to use VRM 3.71.0029 with BVMS 8.0. Do not use any older VRM version like 03.71.0022. The 03.71.0029 and Releaseletter is available at the BOSCH DownloadStore (status update 2018-10-26). https://downloadstore.boschsecurity.com/FILES/Setup_VRM_03.71.0029_win32.zip Release Letter: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_VRM_3.71.0029.pdf At the VRM system / server, please check and ensure that the following Microsoft software packages are pre-installed: .NET framework 4.6.2 or higher Redistributables for Visual Studio 2015 In case one component is missing, please perform the following steps: Download the missing Microsoft components. Note: When using BVMS 8.0 the VRM is typically a 32-Bit VRM software. Therefore the 32-Bit Microsoft packages are needed. Component that was seen as missing is the >>   “Visual C++ Redistributable for Visual Studio 2015”            https://www.microsoft.com/en-US/download/details.aspx?id=4814 Please choose the 32-Bit version of that when using with 32-Bit VRM and the >>  .NET framework 4.6.2 or higher (NDP462-KB3151800-x86-x64-AllOS-ENU.exe)       https://www.microsoft.com/en-US/download/details.aspx?id=53344 Stop the VRM (rms.exe) service in Windows services  Install those components with Administrator rights at the VRM server Reboot the server after installation of the Microsoft components Check if the VRM service is running and if needed Re-Start the VRM (rms.exe) service Check that the combination of messages are not longer seen in the VRM debug logging The VRM package is enhanced and useres should no longer run into this issue with VRM 3.81 and newer versions. Please be aware that BVMS releases are tested with certain VRM verions. This still can offer to install a newer VRM than originally rolled-out in the BVMS overall installer. For all VRM versions 3.7x and below 3.81 it is needed to add this packages.
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    100% helpful (1/1)
    ‎07-10-2019 12:25 PM
    VSC, Video Security App, Bosch Video Security App 3.0.1.75 fixes internet connection issue.
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    100% helpful (3/3)
    Friday
    Potential for Data Inconsistency Issues on E-Series Storage Systems Important: With the new controller firmware 11.50 and newer versions issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). This is also announced by NetApp on their support websites (see https://mysupport.netapp.com/). Please be aware that you need to be a registered user at NetApp to see the full details for that announcement. In order to help also BOSCH customers without a NetApp account, the customers can get the Controller Firmware for duplex and single controller systems as well as e.g. HDD Firmware update files from the BOSCH Support organisation. A public download link for NetApp controller firmware and HDD Firmware cannot be published at the BOSCH Product catalog due to contract regulations between BOSCH and NetApp. Users owning a NetApp system and having a full NetApp NOW user account can login to the NetApp Support portal and find all software like controller firmware and HDD firmware there. https://signin.netapp.com/oamext/login.html Affected: DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay) Example product variants: DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website With introduction of the DSA E-Series E2800 series in the BOSCH portfolio no specific BOSCH OEM NetApp Firmware is required as the BOSCH Submodel-ID is now supported in the generic Firmware versions which NetApp offer and release. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording. Project technicians are anyhow requested to align with the BOSCH representatives  or BOSCH project teams to ensure that the recommended and tested NetApp Firmware for usage in BOSCH video recording environment is used. Summary of issue NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software. Issue Description The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release. Workaround No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that NetApp lists on their Support pages: Note: There is a separate section for the E-Series HDD Firmware Solution Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. controller firmware version minimum 11.50R1 (status 06/2019). NetApp can and will release newer versions when available. Where to download? As informed above, either download the controller firmware by using a full NetApp user account, or contact the BOSCH Support organisation. The controller firmware package can be downloaded fro mthe NetApp website directly.  Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ At this NetApp webpage NetApp NOW users can choose controller firmware from the section "E-Series SANtricity OS Controller Sofware" and select your model --> E2800 in this case: Due to further development NetAp might change the offered firmware version. See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html  As stated above the NetApp controller Firmware is not published and offered by BOSCH nor it can be provided via download link on a BOSCH websites. The controller firmware 11.50 must be loaded directly from the NetApp websites.  Bosch is very pleased to announce that the NetApp SANtricity OS 11.50.R1 was successfully tested on the E2800 controller units in conjunction with our cameras and video recording manager. Current units which are shipped might have been delivered with FW version 11.30 in the past and need to be updated ASAP to 11.50 minimum. BOSCH implemented OS 11.50.R1 (or newer tested version) into production which ensures that new ordered NetApp E2800 iSCSI storage systems are shipped with a correct pre-installed firmware. From July 2019 onwards, controller units will ship with OS 11.50.R1 or newer. Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060 Support Bulletin, please view the following URL:  https://kb.netapp.com/app/answers/answer_view/a_id/1086731 (As the URL can change any time by NetApp, search for the id 1086731. ----------------------------------------------------------------------------------------------------------------- Steps to update The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself. NVSRAM File for for duplex. NVSRAM file for simplex and the controller firmware Download the latest SANtricity OS software files from the NetApp Support Site to your management client. From SANtricity System Manager, select Support > Upgrade Center . In the area labeled “SANtricity OS Software upgrade,” click NetApp Support . On the NetApp Support Site, click the Downloads tab, and then select Software . Locate E-Series/EF-Series SANtricity OS (Controller Firmware) . For the platform, select E2800 , and click Go! Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download . Follow the online instructions to complete the file download. Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.   Here a screenshot of the NetApp webpage as example how to download data for simplex or dual controller systems:   https://mysupport.netapp.com/products/p/eseries_santricityos.html
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    ‎08-02-2019 08:56 AM
    The attached documents should help you to make the upgrade process as smooth as possible. The upgrade itself is not restricted to BVMS software only. The supported software and firmware versions can be found in the release notes of the related BVMS version. An attachment is added to this article for each BVMS version. Currently the upgrade guides for BVMS 8.0 and 9.0 are attached to this article. From BVMS 10.0 onwards a description on how to migrate systems has been included as well.
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    100% helpful (4/4)
    2 weeks ago
    Introduced Firmware signature and firmware file encryption to protect IP cameras
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    ‎08-02-2019 09:32 AM
     The attached documents show the different design options that are available when designing a BVMS system.
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    ‎02-20-2019 05:40 PM
    +++ Update: new Excel template file with detailed explanations of all parameters +++ Intro: The Project Assistant offers two ways of importing existing project data: Option 1) Importing a .bpassist file, which was exported from the app at some point and which contains all information and data ever created/entered inside the app for that specific project. Simply select the "Project Assistant" mode >> click "continue" >> and press "import". Option 2) Importing from a tab-separated text file. This option may be useful, if you have existing project data, e.g. in an Excel spreadsheet, which you want to transfer into the Project Assistant for further use. This article deals with option 2 and explains the steps potentially needed before you can refer to the steps explained in the following Youtube video ("Import from file"). Let's assume you already have existing project data prepared in an Excel spreadsheet and you want to transfer that data into a format that can be imported to the Project Assistant Go to the Bosch Security Systems DownloadStore and download the provided template file "example_project_import_report_template.txt" or the NEW Excel file " 2019_02_20_example_project_IMPORT_template.xlsx" , which also includes detailed instructions and explanations on each parameter. Import the .txt template file into Excel by opening the template file with Excel and following these steps:  Select "delimited" as well as "My data has headers." Select "Tab" in the Delimiters section and finish up the Excel import by pressing "Finish". INSTEAD, you can also use the NEW Excel file, where you can avoid the above described initial import step of the .txt file.   [Option A] According to the provided data columns, copy and paste your existing data from your initial spreadsheet file into the template file (you do not need to populate every column of the template) [Option B] This option works the other way around. Use the Project Assistant header tags, e.g. [ip], [mac], etc., which you can find in the template file and add these tags to the column headers in your initial Excel spreadsheet (cf. screenshot below). The Project Assistant is capable of searching the .txt import file for these tags and of filtering out the corresponding columns (no matter the order of the columns). Go to "Save As" in Excel and save the newly populated template file as a "Unicode Text (*.txt")" file   Transfer the file to where you can find it with the Project Assistant and start the app Create a new project Set a password for the project itself as well as default passwords for the cameras that you would like to assign That's it - Now it is time to refer to the Youtube video mentioned above Enjoy using the Project Assistant and feel free to share your feedback with us!  
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    ‎10-22-2018 05:03 PM
    Learn how to design a network on which BVMS can run comfortably.
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    ‎04-30-2019 10:45 AM
    The attached manual provides  information for Mobile Video Service (MVS) within Bosch Video Management System. You can find:  -  how to configure the router and Internet Information Service (IIS) - how to add MVS to BVMS - user guide - some troubleshooting tips
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    ‎05-29-2019 08:16 AM
    Upcoming with FW 7.10 and CM 6.20, Camera Trainer is a licensable Intelligent Video Analytics module that allows uses to define objects of intereste and train their own detectors for them based on examples of target objects and non-target objects. In contrast to the moving objects detected in general by IVA 7.10, Camera Trainer allows detection of both moving and non-moving objects, separates and immediately classifies them. Training can be done both on live video as well as on recordings available through the respective camera. The resulting detectors can be down- and uploaded for distribution to other cameras. The attached fact sheet lists the cameras that support Camera Trainer. The attached technical note describes in-depth what Camera Trainer is, how it works, what to use it for and what not, and how to configure it. The configuration is also shown in the following how-to videos: Setup Camera Trainer Camera learning phase with recorded video   Configure Camera Trainer Task   Backup Camera Trainer Configuration - Method 1   Backup Camera Trainer Configuration - Method 2 Setup VCA Masking
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    100% helpful (4/4)
    ‎10-02-2018 01:55 PM
    The BVMS Operator Cliet can be automatically logged in by using parameterized startup. For this, a new shortcut to the OperatorClient.exe needs to be created, and the target of the shortcut needs to be adjusted. The text between ** needs to be adjusted to the specific situation. "*BVMS installation directory*\bin\OperatorClient.exe" /user="*username*" /password="*password*" /connection="*ip address*" For example: "C:\Program Files\BOSCH\VMS\bin\OperatorClient.exe" /user="Admin" /password="password123" /connection="192.168.20.120" The connection parameter works with BVMS 9.0 and newer. The username and password parameters are working from BVMS 5.0 onwards. The username and password are stored as cleartext in the target of the shortcut, which could be considered a security risk.
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    ‎12-18-2018 08:29 AM
    Symptoms When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed. Diagnosis Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update". Solution The SNMP services need to be installed manually. This can be done  by opening the new "Settings App“: Click “Apps” Apps&Features Manage optional Features Install SNMP It can also be done using Powershell: DISM /online /Add-Capability /CapabilityName:SNMP.Client~~~~0.0.1.0
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