Security: Video

If the Host Type was set to other value than “Factory Default” for DSA E2800 and you want to integrate it with BVMS, the targets will most likely not be scannable and there will be no recordings at all.

This article lists the scenarios in which technical support normally request dump file from a BVMS system.

This guide covers the necessary software configuration procedures to recover from the following failure scenarios: One Drive Failure, Two Drive Failure or LSI Controller Card Replacement ( Post Physical Installation)

This article contains a step-by-step guide which explains how you can perform a full factory default of DSA E2800 via SANtricity Storage Manager by using Script Editor

Find out from this article the steps that should be considered for a planned shutting down and powering up of your BVMS system

BP+ (Baseline Profile +) is available in any of the new ARM based chipset encoders, like the VIP-X1 XF.  BP+ is needed for compatibility with Divar and hardware decoders, for example, theVIP XD decoder.

This article explains if you can receive / retrieve more than 4 live video streams with BOSCH Video Security Client version 2.2 on Windows PC

Find out what to do if after connecting to Bosch Remote Portal using the Bosch Configuration Manager, the IP cameras are showing a red locked icon

This article explains how you can configure the iSCSI ports of your DSA E2800 dual or single controller and afterwards configure it in BVMS Configuration Client.

The purpose of this article is to help you find the customer number and the material/ serial/ commercial type number of your Bosch device in different ways.

Find out from this article if there are restrictions of VRM Configuration utility pre-installed on DLA

Divar 700 uses the concept where it assumes to be the (master) device to have control over the cameras and their streams.

Follow this article and find out what to do if the Bosch VRM Monitor page does not open correctly, but instead displays an Error and the video is always Black.

This article describes how to deploy Microsoft Security Updates on a BRS Appliance

The attached document provides more insights into the system configuration regarding the BVMS - Operator collaboration with Slack

This article provides a step by step description of how to create certificates and configure their distribution in the large systems. 

Follow this article and find out how to store a snapshot of all cameras automatically from the Operator Client

This article helps you to find a solution for your MIC IP ultra 7100i (CPP 7.3 ) when front end is not available after FW upgrade from 7.62.0005 to 7.70.0126

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue camera type / FW dependent? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:   How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful

Our portfolio contains quite a variety of (mobile) video clients and applications. To get a fast first overview we created the attached table to compare the most important ones.