Was the following message displayed when you tried to enter the product key?
"This key didn't work, please check it and try again, or try a different key."
Please find here what can you do if the Windows product key cannot be activated on your DIVAR IP.
What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?
Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager?
"Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured"
Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images?
Below instruction helps you to:
Identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction)
instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
As well instructs you what to collect for the Technical support department in order to allow an RMA (Return Material Authorization)
This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App.
One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
In this article you can find the actions you need to do in order to solve the zoom speed for Autodome NDP-7512.
A customer could observe a difference in zoom speed in comparison to the previous generation. HDR was OFF by default in the 7000, But is ON by Default in the 7000i which has effect on the zoom speed. Therefore, disable HDR to obtain the zoom speeds that match the previous generation of the camera.
Intelligent Insights support controlling Bosch IP cameras by Common Gateway Interface (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached.
Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
MegaRAID Storage Manager software automatically rebuilds the RAID 5 on a DIVAR IP unit without data loss. The rebuild is a fully automatic process, so it is not necessary to issue a Rebuild command. You can also monitor the progress of drive rebuilds.
Once the chassis was replaced and the drives were mounted in drive carriers, follow this step-by-step guide in order to rebuild RAID 5 on a DIVAR IP.
The purpose of this article is to provide step by step instructions on how to successfully import video and storage devices from a DIVAR IP Recording Appliance to a Professional BVMS system while retaining all existing recorded video.
Note: This procedure should only be performed by a certified BVMS / VRM technician or installer
Logs are definitely important. We would even say they are the most important thing for a system to function properly.
At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection.
This article explains you how and where you can get the BVMS Configuration Collection of your system.
This article helps you to solve the situation where the "No Config" error message appears when you try to authenticate in Operator Client.
This error can be persistent, no matter what central server you attempt to login to and no matter what user account or credentials you are trying to use.
This means that you have a corrupt cache .dat file on your system.
Follow the steps from this article if you attempt to login into BVMS Operator Client and encounter the message below and you want to fix it:
"Please enter your credentials...