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    Security: Video

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    ‎06-10-2021 12:29 AM
    It is possible to add ONVIF compliant cameras to Bosch Video Management System as live only devices or as VSG devices (then the cameras will also record). This article explains how to add an ONVIF camera as VSG device in full Bosch Video Management System (BVMS 10.1). We recommend using Bosch Workstations and Servers. They are fully tested and optimized for Bosch Video Management System.   Article requirements: BVMS installed ONVIF camera. Please refer to BVMS - ONVIF Device compatibility for additional information. PC/ Server/ Workstation
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    ‎06-08-2021 09:23 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
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    ‎06-08-2021 09:17 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS, Operator Client This article describes the initial information needed to start troubleshooting Operator Client Crash.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description   Symptom specific Information Problem Description   Note down the events that lead to crash Classify the crash reproducible crashes that trigger Windows Error Reporting crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating   Logging Information   Dump file from the crash – refer to the following article How To create BVMS memory dump?  ConfigCollection from the machine where the crashing Operator Client is running.
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    ‎06-04-2021 10:12 AM
      Causes   DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s  (Internet Service Provider) only support IPV6. This issue occurs on: iOS 14.4 DIVAR Mobile Viewer 3.1.4 DIVAR AN and/or DIVAR Hybrid/Network    Solution New app  3.1.5 version is released and available on the App Store.  Please download the new App version and fix this behavior. We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
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    ‎05-27-2021 04:29 PM
    Question   Why the Windows license key and System ID are the same on all my DIVAR IP 6000?   Answer   These units come pre-licensed from the factory and they have an OEM (Original Equipment Manufacturer) license activated. Please see more information about OEM on the Wikipedia link below:  https://en.wikipedia.org/wiki/Original_equipment_manufacturer According to its   datasheet, all components relevant to the usage of DIVAR IP 6000 as storage array in a Bosch recording solution are pre-installed and preconfigured. Simply connect to the network and power the unit up — DIVAR IP 6000 is ready to begin recording straight out-of-the-box.
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    ‎05-26-2021 08:39 AM
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    ‎05-25-2021 10:11 AM
    In Cloud-based Services, different 'Actions' can be configured for automatic processing as well as manual action for the operators (Alarm Agents). There are 2 different options how an action is processed: An 'Automatic Action' is processed automatically when the related Service Scenario is performed. An 'Intervention Action' is executed manually by an operator from the Cloud-based Service Operator Interface. This note shows available actions in Cloud-based Services and provides a step by step instruction to configure these actions.   Step-by-step guide   1. Send e-mail "Send e-mail" sends an e-mail notification to the configured recipient(s). The action can be used as manual action for the operators (Intervention Action). The content of the alarm email can be configured to the customer's needs.   To configure a "Send e-mail" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Email'. 6. Type recipients, CC's, mail subject and message. Use the pull down to enter environment variables to the e-mail text. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   2. Execute PTZ Command "Execute PTZ Command" starts an auxiliary command on a Pan-Tilt-Zoom (PTZ) camera. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Note the available auxiliary commands in the camera’s manual. To configure an "Execute PTZ Command" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Execute PTZ Command'. 6. Select PTZ camera, select auxiliary command and type the command No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing   3. Go to PTZ Preposition "Go to PTZ Preposition" moves a Pan-Tilt-Zoom (PTZ) camera to a preposition. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). The prepositions (shots) need to be configured via the Device Page upfront. To configure a "Go to PTZ Preposition" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Go to PTZ preposition'. 6. Select PTZ camera and type the preposition No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   4. Play Audio on Device "Play Audio on Device" replays an audio file directly from the device's loudspeaker. The action is intended to perform standard audio interventions without the need for the operator (alarm agent) to talk. "Play Audio on Device" can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Audio files need to be prepared and installed by CBS development. If you want to use your own audio files, please get in contact with technical support. To configure a "Play Audio on Device" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an Action. 5. Give the Action a descriptive name and select 'Play audio on device'. 6. Select the audio device and select the audio file. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   5. Switch Relay "Switch Relay" switches a relay of one or more IP devices. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). To configure a "Switch Relay" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Relay'. 6. Select activation mode and select one or more relays to switch. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   6. Notify Monitoring Center and Log Event Both action types "Notify Monitoring Center" and "Log Event" are obsolete and can not be used in a Service Scenario.  See also: How to add a user to Remote Alert service in Remote Portal?
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    ‎05-20-2021 10:47 AM
    Question   Where can you find the ISO image for recovery of DIVAR IP 7000R2 and DIVAR IP 6000R2?   Answer   Related Products: DIVAR IP 7000R2 and DIVAR IP 6000R2   CTN Description   DIP-6180-00N  DIVAR IP 6000 2U W/O HDD  DIP-6183-4HD  DIVAR IP 6000 2U 4X3TB  DIP-6183-8HD  DIVAR IP 6000 2U 8X3TB  DIP-6184-4HD  DIVAR IP 6000 2U 4X4TB  DIP-6184-8HD  DIVAR IP 6000 2U 8X4TB  DIP-61F0-00N  DIVAR IP 6000 3U W/O HDD  DIP-61F3-16HD  DIVAR IP 6000 3U 16X3TB  DIP-61F4-16HD  DIVAR IP 6000 3U 16X4TB  DIP-7180-00N  DIVAR IP 7000 2U W/O HDD (R2)  DIP-7183-4HD  DIVAR IP 7000 2U 4X3TB (R2)  DIP-7183-8HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-4HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-8HD  DIVAR IP 7000 2U 8X4TB (R2)  DIP-71F0-00N  DIVAR IP 7000 3U W/O HDD (R2)  DIP-71F3-16HD  DIVAR IP 7000 3U 16X3TB (R2)  DIP-6704-HD 4000GB HDD DIVAR IP 6000/7000    For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device. Do not use the DVD for recovery if you are not sure that it is the one delivered with the system. In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.  Solution:  Request the ISO image from Bosch Technical Support:   Provide the Serial Number of the device Issue description: What is the reason for the recovery Why it is not possible to use the recovery DVD   Note: This article will guide you through the recovery steps of a DIP:  TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2
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    ‎05-20-2021 10:09 AM
    Question   What is the difference between RAID 5, RAID 5 plus a Hot Spare and RAID 6?   Answer   The RAID combines two or more physical drives into a logical unit presented as a single hard drive to the operating system. There are currently six basic RAID levels: RAID 0, RAID 1, RAID 0+1, RAID 1+0, RAID 3, RAID 4, RAID 5 and RAID 6. The scope of this article is to provide basic information for the levels RAID 5 and RAID 6 and to compare them from point of view of performance and security.   Hot spare   is a drive that acts as a stand by drive in RAID 1, RAID 5 or RAID 6 volume. It is fully functional drive that contains no data and is not used during normal operation. If a drive from the volume fails, the controller reconstructs the data from the failed drive to the hot spare drive. A   RAID 5   array is designed to protect against the failure of a single disk within the array. Because of the way that RAID 5 works, the total capacity of one disk is lost to overhead. If, for example, a RAID 5 array contained five 10TB disks, then the array’s usable capacity would be 40TB. A   RAID 5 (with Hot Spare disk)   array can be configured to treat one of the disks as a hot spare. Then one of the disks is reserved as a replacement in the event that a disk fails. For the above example with five 10TB disks, this would decrease the example array’s usable capacity to 30TB. A   RAID 6   array is designed to protect against two simultaneous disk failures. However, the price for this extra protection is that two disks' worth of capacity is lost to overhead. As such, a RAID 6 array made up of five 10TB disks would have a usable capacity of 30TB because 20 TB is lost to overhead. The   performance   during Normal Operation is measured in IOPS (Input/output operations per second) and as a sum for all the disks (excluding the Hot Spares and decreased for writing parity data) in the array.  As a rule of the thumb, the higher the overhead associated with writing parity data (in the above example RAID 5 with Hot Spare causes the same overhead like RAID 6) the lower the IOPS. The reason for implementing RAID arrays is to   secure the data. The level of   protection   does not directly correlate with the overhead. From the above example both RAID 5 with Hot Spare and RAID 6 have same capacity, but offer different level of protection. In case of failure of RAID 5 array with Hot Spare, the Hot Spare is activated and the rebuild process start immediately. The system can recover from a single disk failure and during the recovery, process is vulnerable to second disk failure. Therefore, RAID 5 and RAID 5 with Hot Spare disk offer the same level of protection – single disk failure.   In contrast, if a disk fails at RAID 6 array, the recovery will start only after the faulty disk is replaced manually.  However, if during the recovery process second disk fails, the RAID 6 array will stay functional.
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    ‎05-13-2021 03:45 PM
    Related Products Workstations, Z4G4, Microsoft License Question Is it possible to Activate Windows 10 by phone for Bosch Workstations? Answer With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations. Please perform online activation over internet.
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    ‎05-13-2021 03:39 PM
    Related Products: BVMS / MVS / VSDK Overview: On request from development to provide a dump file from MVS system please follow the steps in the solution section.   Step-by-step guide   Reproduce the issue Download the Microsoft debugger procdump (https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx). The procdump tool is also attaced to the article :How To create BVMS memory dump?  When application is crashing, do not click any buttons on the appeared error window that will change the program state. Run the procdump.exe from the directory where you copied the tool with following command line (Start - cmd): procdump.exe –ma <name of the programm exe> <dump file name>.dmp   In the case of MVS you need to do that for all 4 MVS services: - Bosch.MVS.SourceProvider.BVMS.Service.exe - Bosch.MVS.DataStorage.Service.exe - Bosch.MVS.SourceProvider.MobileCamera.Service.exe - Bosch.MVS.Transcoder.Service.exe
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    ‎05-12-2021 10:34 AM
    The Windows Storage Server operating system of DIVAR IP all - in - one 7 000  is  installed on a two SSD drives in redundant (mirrored) configuration. Health status of  the mirrored OS drives can be monitored using a tool called Virtual RAID on CPU  (formerly known as Rapid Storage Technology). Installation and configuration steps  are described below. Step-by-step guide   1. Installation: Download  the setup  from  here Copy the content to a USB drive When the BVMS default screen is shown, press CTRL + ALT + DEL Hold down the SHIFT key while clicking Log off Log in as BVRAdmin Transfer the IATA_CD.exe from the USB drive to the BVRAdmin desktop Double click  the  IATA_CD.exe executable Follow the installation procedure  as shown in the screen shots     2. Email notification: Note: The E-mail notification feature is based on SMTP access without authentication. It is strongly suggested to use this functionality only with a dedicated server in the local network, which is specifically configured for this purpose and doesn’t handle any critical data.
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    ‎04-29-2021 02:20 PM
    Related Products: Video Analytics for Firmware 6.60 and above This article covers traffic monitoring of Bosch Video Analytics with How to Videos (one already available and one in planning) Default scenario of wrong way detection Learn how to use the default scenario of wrong way detection: A predefined scenario that can be used to detect an object that is traveling the wrong way.   Default scenario traffic incidents This predefined scenario is designed to detect common traffic incidents on roads: Wrong way – triggers an alarm if object travels in wrong direction Pedestrian – triggers an alarm if pedestrian is on the road Slow vehicle – triggers an alarm if vehicle moves slower then predefined speed. Stopped vehicle – triggers an alarm when vehicle is stopped longer than predefined time span. Dropped object – Triggers and alarm if an object is dropped on the road   This how to video shows in detail how to use the predefined tasks Wrong way, Slow vehicle and Stopped vehicle.   Note: If needed you can get additional how to information on camera calibration.  
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    ‎04-29-2021 11:09 AM
    This Video should help you to understand, what calibration means, why and when to calibrate the cameras.
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    ‎04-29-2021 10:40 AM
    Related Products: BVMS SDK, BVMS    Overview: BVMS Scriptlets can be debugged via logging to a logger file or messaging to the Operator workstation. This article describes how to enable BVMS Scriplet logging. You can log to the Server Script log or the Client Script log. Logs are default send to C:\ProgramData\Bosch\VMS\Log   1.Creating Log files ClientScriptLogger – automatically created Creates file “ClientScriptLog.txt” ServerScriptLogger - automatically created  Creates file “ServerScriptLog.txt”   2.Log information to the log files There are 3 methods to log information: Log Info Log Error Log Debug   Examples: [Scriptlet("59c4d66e-9395-4dcc-8d27-90dc2b7a00c4")] public void DemoLogger() { //use refence:C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727 MessageBox.Show("Hello World"); Logger.Info("Hello World script started"); Logger.Error("Hello World script started"); Logger.Debug("Hello World script started"); // Not writing to ClientScriptLog.txt ! }   3.Logging Location - C:\ProgramData\Bosch\VMS\Log. The logs are automatically collected by the BVMS Configuration Collection Tool. 4.Changing the location of the BVMS Scriplet Logging.   Server Scripts : Logging Directory can be found in the file: C:\Program Files (x86)\Bosch\VMS\AppData\Server\CentralServer\BvmsLogCfg.xml and is defined by the ServerScriptLogAppender path: Default: </appender> <appender name="ServerScriptLogAppender" type="Bosch.Vms.Shared.Logging.Imp.RollingFileAppender, Bosch.Vms.Shared.Logging.Imp"> <file value="%CommonApplicationData%\\Bosch\\VMS\\Log\\ServerScriptLog.txt"/>   Client Scripts : Logging Directory can be found in the file: C:\Program Files (x86)\Bosch\VMS\AppData\Client\OpClient\ApplicationWiring\Nvr\LogCfg.xml and is defined by the ClientScriptLogAppender path: Default: </appender> <appender name=“ClientScriptLogAppender" type="Bosch.Vms.Shared.Logging.Imp.RollingFileAppender, Bosch.Vms.Shared.Logging.Imp"> <file value="%CommonApplicationData%\\Bosch\\VMS\\Log\\ClientScriptLog.txt"/>
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    ‎04-29-2021 10:16 AM
      Related Products: VRM, Genetec Security Center Overview: It is possible to use VRM free of charge (no extra VRM license is required) within Genetec Security Center. Genetec is sending encrypted secret to the VRM server with the number of the licensed channels. When VRM receives and validates this, it can be used for that number of channels for 24 h. A periodic license update is send by Genetec, so the VRM licensing is guaranteed as long as it is used with Genetec Security Center. Default settings, if not extra configuration is needed or done. -License for 1000 Cameras - License update is done every hour   How to license more than 1000 cameras or change the license update period for VRM within Genetec Security Center: Open the Config Tool and Launch a Video Task Select the Archiver Go to the Resource Tab and click on Extensions From the Tab Installed extensions select Bosch. In the Tab VRM add a new VRM and/or select already configured VRM. Click on Advanced settings and add the following parameters If you need to license the system with more than the default 1000 licenses – create the parameter with Name VrmLicenseRequestCount and as value put the required number of licenses. The parameter name is case sensitive If you need to change the duration of the period between each license request (there is always one license request when the archiver starts) – create the parameter with Name VrmLicenseRequestPeriod. The duration of the period is in milliseconds. The default value is one hour. If the value is set to 0, the license request are disabled. The parameter name is case sensitive     Press Enter to confirm the entry and then Close Press Apply and then OK. At the webpage of the VRM one can check if the number of licenses is changed.                    
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    ‎04-29-2021 09:52 AM
    Follow the steps from this article and find out how you can integrate the Bosch USB Keyboard "KBD Universal XF" with Bosch Video Client (BVC).   Driver installation is required on the workstation where the KBD Universal XF Keyboard is connected Driver can be download from the official Bosch Security and Safety Systems page. Navigate to Products > Video System > Switching System and Keyboards > Keyboards >   KBD Universal XF   > Downloads > Software Operational Check When connecting the KBD Universal XF Keyboard to a workstation, the LEDs will blink once. This indicates that the keyboard is detected by the workstation
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    ‎04-29-2021 09:06 AM
    The   Clear   button on the   Configuration Manager   is designed to clear the codes that are self-generated by the IP firmware or the Configuration Manager itself. Follow the steps below, if you want the "Clear" button from Configuration Manager to able to erase the Alarm task script that are self created by users themselves.   Step-by-step guide   When you create your alarm task script, add it within an opening quotes which then the   Clear   button will be able to erase all those codes within the quotes. Alternatively, create your own quotes within your script by following the below rules. In the  Below example,   //{{MyScript_start   is inserted before any script and   //}}Myscript_end   is inserted at the end of the script. By doing this, the   Clear   button will now be able to recognize and detect the manual scripts created by user and erase them.   Example: //{{Myscript_start ControlCode auxon1:={Operation(AuxOn)Number(1)}; if(Motion(1))then auxon1; //r1_o1 //}}Myscript_end
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    ‎04-28-2021 03:22 PM
    This article shows how to configure Input Alarm and later search for them in the Event search using Web Interface. There are only 3 different search parameters for Event type search, which are "All", "Motion" and "Alarm". Once can search for any alarms during the set time period and channel and in this way indirectly to filter for Input Alarm (if only Input Alarm triggers Recording for a particular channel). It is not possible to directly narrow the search for particular Alarm type (ex. Input alarm).
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    ‎04-28-2021 02:25 PM
    Related Products: Configuration Manager 7.00 and above. This article shows how to use recorded video in Configuration Manager in order to calibrate a camera and to configure a task.  
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