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    ‎10-29-2021 12:51 PM
    In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers.  What is also very important always for the troubleshooting is the DIVAR Service log.  In addition to that, in some situations network captures from the DIVAR may also be required.  
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    ‎07-22-2021 01:35 PM
    An object moving or a low/ higher contrast scene can throw off the autofocus option, resulting in a soft focus or even not focus at all. Using manual focus is an obvious solution, but manual focus isn’t exactly easy to get sharp images. Manual focus requires a bit of know-how and some practice to get right. If you would like to   improve the performance   and   get a sharp image, please see below how you can manually adjust the focus ring on a Dinion Thermal camera.
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    ‎11-09-2021 04:31 PM
    Follow this article to avoid getting the message: “Changing orientation is not possible because of the mounted illuminators”.
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    ‎11-09-2021 04:36 PM
    This article will guide you to upgrade your MIC camera. This procedure is not applicable for MIC 440 Explosion Proof version.
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    ‎07-22-2021 03:36 PM
    This article will guide you through the upgrade procedure of a MIC 500 camera.   Connected by use of USB / RS485 converter. Do not use the “Transparent” USB converter anymore as this is not compatible the latest version of Universal Camset Software 4.12 Make sure that you have the MICUSB485VTR2 ( USB  to RS485) This converter is attached in package of  MIC  500 camera. Make sure you have programmed on your PC latest Firmware of Camset Software. Version 4.12 includes the MIC file1.07 which contain all available protocols.   In case Bi-phase card has been inserted in Power Supply box, remove this PCB during upgrading of your MIC camera, in very few cases this may be cause a connection failure during upgrade process.
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    ‎07-19-2021 11:47 AM
    If your DINION IP Thermal 8000 (NHT-8000) camera is reporting blurred/unclear/unsharp images that are randomly appearing during the day, or the night, please follow the steps below in order to fix it.
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    ‎07-19-2021 11:34 AM
    If you just added a device to BVMS, you get the possible stream options as per a “Config table” known to BVMS. In this case we have added the FlexiDome IP starlight 7000 VR: Please follow the steps below, if you wish to use the settings as per the devices   current   configured capabilities.
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    ‎07-19-2021 11:20 AM
    Sometimes it is preferable to have a different “user mode” during the day then in the night. Our cameras by default have the option to switch the user mode e.g. triggered by the camera D/N switch over. But also other triggers can be chosen. Below an example how to setup the “user mode” switching triggered by the D/N switch over.
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    ‎07-19-2021 11:08 AM
    Some options have been removed when compared to previous CPPs, as they are only useful for moving cameras. Find here the overview of the web page of ‘Live’ functions section and the options remained available for FLEXIDOME multi 7000i (CPP14) cameras.
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    ‎07-19-2021 10:58 AM
    The System Overview  and Dashboard page shows all available data of your camera.  Find more useful information about FLEXIDOME multi 7000i camera from this article!
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    ‎10-14-2021 11:00 AM
    Each camera imager can be configured separately and therefore many settings can be made and checked separately. Settings in the Installer Menu can be made on a per-camera basis, including sensor mode, image rotation & lens settings with the lens wizard. Please find in this article some settings you can do separately for each FLEXIDOME multi 7000i camera imager on the camera’s web page.
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    ‎07-19-2021 10:09 AM
    ‘Display stamping’ submenu has been moved from the General menu to the Camera menu. Open one browser Type the IP address of your camera Go to Configuration > expand the Camera menu. The "Display stamping" menu will be displayed there. Options are much more flexible than in the previous cameras, they are now like CPP13 cameras (INTEOX).
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    ‎11-11-2021 02:43 PM
    This article explains how to fix the behavior of MIC IP 7000i/9000i Bosch camera when is out of focus during a rapid zoom
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    ‎11-11-2021 02:49 PM
    See what you can do when MIC 7000i with FW 7.72 shows blurred images. After restart, the quality of the image is good for a short time, but the issue reappear.
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    ‎07-19-2021 09:12 AM
    According to its Data Sheet, the Flexidome IP 3000i IR camera has 2 options to activate the alarm input. Please refer to the diagram from this article if you would like to get alarm input from some physical sensors.
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    ‎05-17-2022 02:06 PM
    Starting with BVMS 11.0, the standard BVMS licensing scheme also applies to the DIVAR IP units. Attached document describes how the upgrade process to BVMS 11.0 looks like and what kind of licenses are needed for a DIVAR IP unit!
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    ‎06-01-2022 04:03 PM
    The camera supports the SNMP V1 (Simple Network  Management Protocol) for managing and monitoring network  components, and can send SNMP messages (traps) to IP  addresses. It supports SNMP MIB II in the unified code. You may need the SNMP MIB file when you are trying to monitor the camera through a Bosch or 3rd party software. This article aims to describe how to find and enable the SNMP on a DINION 6000 HD camera. Article requirements: IP camera PC Same LAN connection between the camera and PC
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    ‎01-10-2022 04:10 PM
    A password prevents unauthorized access to the device. You can use different authorization levels to limit access. Proper password protection is only guaranteed when all higher authorization levels are also protected with a password. Therefore, you must always start from the highest authorization level when assigning passwords. This article will guide you step by step to set the destination password for decoders.
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    ‎11-11-2021 02:56 PM
    Do not upgrade the camera FW directly to 7.81. Otherwise, “error 13: device check failed” message will be displayed, and the FW will not be upgraded successfully.
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    4 weeks ago
    Intelligent Insights   is a standalone product. The system can run as a standalone system and be accessed by operators via the web browser or the widgets can be integrated in a BVMS operator client.
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