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    Security: Video

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    ‎07-12-2021 09:39 PM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS SDK, BVMS    Overview: Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality. In order to troubleshoot BVMS systems with SDK components support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? How often are client scripts triggered? How often are scripts triggered by BVMS event?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information Please provide the Scriplet and/or Log files The optimal approach is to provide both the scriplet and logging. ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines. ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.   Make sure that logging is implemented in the script and that logging is activated in the configuration.  
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    4 weeks ago
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes
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    a week ago
    This article explains how to find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)
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    100% helpful (1/1)
    ‎04-29-2021 02:20 PM
    Related Products: Video Analytics for Firmware 6.60 and above This article covers traffic monitoring of Bosch Video Analytics with How to Videos (one already available and one in planning) Default scenario of wrong way detection Learn how to use the default scenario of wrong way detection: A predefined scenario that can be used to detect an object that is traveling the wrong way.   Default scenario traffic incidents This predefined scenario is designed to detect common traffic incidents on roads: Wrong way – triggers an alarm if object travels in wrong direction Pedestrian – triggers an alarm if pedestrian is on the road Slow vehicle – triggers an alarm if vehicle moves slower then predefined speed. Stopped vehicle – triggers an alarm when vehicle is stopped longer than predefined time span. Dropped object – Triggers and alarm if an object is dropped on the road   This how to video shows in detail how to use the predefined tasks Wrong way, Slow vehicle and Stopped vehicle.   Note: If needed you can get additional how to information on camera calibration.  
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    ‎04-29-2021 10:49 AM
     Related Products: Video Analytics for Firmware 6.60 and above This article describes how to count with Bosch Video Analytics with How to Video and a Technical Note on the topic. View the video to get initial idea how to set up the feature, short explanations on the prerequisites and an example configuration.    For in depth description of the feature counting please check the attached Technical Note. It provides background information and technical details and can support you to configure and optimize a particular counting scenario.  How to Video: People counting default scenario Learn how to configure the default scenario - People counting: A predefined scenario that can be used to count people that are crossing a specified / specific line.   Technical Note on Counting The attached document describes in depth the count feature of Video Analytics. It explains how to plan the camera perspective and best practices for camera view, the set up for the scenario people counting and the options to access the counter data.   Note: If needed you can get additional how to information on camera calibration.
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    ‎04-29-2021 03:46 PM
    Related Products: Video Analytics for Firmware 6.60 and above Technical Note on Intrusion Detection The technical Note  attached to this article contains detailed technical description of Intrusion Detection, set up guidance for different usage scenarios and best practices. It is useful to get in depth knowledge about Intrusion detection or to find the answer of frequently asked questions.   Intrusion detection without calibration Learn how to use the default scenario - Intrusion detection no camera calibration: A predefined scenario that can be used to detect intruders in small areas and controlled environments Intrusion detection one field   Learn how to use the default scenario - Intrusion detection one field: A predefined scenario that can be used to detect intruders in small areas. Intrusion detection two fields   Learn how to use the default scenario - Intrusion detection two fields: A predefined scenario that can be used to detect intruders in large outdoor areas.  Note: If needed you can get additional how to information on camera calibration.
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    ‎05-20-2021 10:47 AM
    Question   Where can you find the ISO image for recovery of DIVAR IP 7000R2 and DIVAR IP 6000R2?   Answer   Related Products: DIVAR IP 7000R2 and DIVAR IP 6000R2   CTN Description   DIP-6180-00N  DIVAR IP 6000 2U W/O HDD  DIP-6183-4HD  DIVAR IP 6000 2U 4X3TB  DIP-6183-8HD  DIVAR IP 6000 2U 8X3TB  DIP-6184-4HD  DIVAR IP 6000 2U 4X4TB  DIP-6184-8HD  DIVAR IP 6000 2U 8X4TB  DIP-61F0-00N  DIVAR IP 6000 3U W/O HDD  DIP-61F3-16HD  DIVAR IP 6000 3U 16X3TB  DIP-61F4-16HD  DIVAR IP 6000 3U 16X4TB  DIP-7180-00N  DIVAR IP 7000 2U W/O HDD (R2)  DIP-7183-4HD  DIVAR IP 7000 2U 4X3TB (R2)  DIP-7183-8HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-4HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-8HD  DIVAR IP 7000 2U 8X4TB (R2)  DIP-71F0-00N  DIVAR IP 7000 3U W/O HDD (R2)  DIP-71F3-16HD  DIVAR IP 7000 3U 16X3TB (R2)  DIP-6704-HD 4000GB HDD DIVAR IP 6000/7000    For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device. Do not use the DVD for recovery if you are not sure that it is the one delivered with the system. In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.  Solution:  Request the ISO image from Bosch Technical Support:   Provide the Serial Number of the device Issue description: What is the reason for the recovery Why it is not possible to use the recovery DVD   Note: This article will guide you through the recovery steps of a DIP:  TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2
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    100% helpful (1/1)
    ‎04-29-2021 11:09 AM
    This Video should help you to understand, what calibration means, why and when to calibrate the cameras.
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    100% helpful (1/1)
    ‎07-28-2021 02:05 PM
    Relates to:   IP Storage/PC HW - DIVAR IP 6000 R2 and DIVAR IP 7000 R2 Both DIVAR IP units running the BIOS from American Megatrends Inc. (A.M.I) There are   PRE   BOOT   or   POST   BOOT   beeps. Please see the following Acoustic Error Codes.
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    100% helpful (1/1)
    2 weeks ago
    This article describes how to set LUNs on a target to Read Only via Configuration Manager.
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    100% helpful (3/3)
    ‎10-12-2021 10:13 AM
    BOSCH offers and confirms that since February 2017 the firmware version 3.180.05-1562 can be used with the LSI MegaRAID Controller. In case there are newer versions supported and recommended with BOSCH DIVAR IP this will be announced in cooperation with the Product Management. For DIVAR IP units (e.g. DIVAR IP 6000) BOSCH BT Security & Safety Systems offers an firmware update for the internal MegaRADI Controller. It could happen that in the Megaraid Software the user can see the following: potential non-optimal configuration due, PD commissioned as Emergency Spare error.
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    100% helpful (1/1)
    ‎08-13-2021 01:03 PM
    In this article we cover the following basic questions: How to Factory Default a NetApp E-Series unit by using BOSCH tools and NetApp WEB GUI? How to download the NetApp Support Bundle of a reachable online NetApp Storage Array
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    100% helpful (2/2)
    ‎08-11-2021 09:52 AM
    The entire BVMS installation package, available on the   downloadstore, contains the client as well as the server components. When a BVMS client needs to be deployed, all of this data (over 2.5GB) needs to be copied to the target workstation, which can be quite a challenge in some environments.
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    2 weeks ago
    This is the old way as for Project Assistant versions < 1.3.
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    ‎10-14-2021 04:07 PM
    This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog.
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    ‎08-11-2021 10:19 AM
    When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed. Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update".
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    ‎08-02-2021 10:52 AM
    The Divar AN 3000/5000 features the ability to ping an IP address, thus allowing the technician to verify that the workstation that is to connect to the Divar can be seen on the network. Please note   that this only checks the connection from the DIVAR to the Workstation. Ping operates by sending Internet Control Message Protocol (ICMP) echo request packets to the target host and waiting for an ICMP echo reply. The program reports errors, packet loss, and a statistical summary of the results.
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    2 weeks ago
    This article explains how to export the Archive Player in Internet Explorer
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    100% helpful (1/1)
    ‎07-27-2021 01:26 PM
    🛈 Port Forwarding Allows remote computers (for example, computers on the Internet) to connect to a specific computer or service within a private local-area network (LAN). In a typical residential network, nodes obtain Internet access through a DSL or cable modem connected to a router or network address translator (NAT/NAPT). Hosts on the private network are connected to an Ethernet switch or communicate via a wireless LAN. The NAT device's external interface is configured with a public IP address. The computers behind the router, on the other hand, are invisible to hosts on the Internet as they each communicate only with a private IP address. When configuring port forwarding, the network administrator sets aside one port number on the gateway for the exclusive use of communicating with a service in the private network, located on a specific host. External hosts must know this port number and the address of the gateway to communicate with the network-internal service. Often, the port numbers of well-known Internet services, such as port number 80 for web services (HTTP), are used in port forwarding, so that common Internet services may be implemented on hosts within private networks.
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    a week ago
    This article illustrates how to avoid timeouts in the "jump to next"/"jump to previous" functionality for recordings in Bosch VMS Operator Client..
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