Security: Video

This article answer how the DIVAR network or hybrid UHD monitor setting cause black screen when UHD not supported After changing the resolution of monitor to UHD (3840*2160), the attached monitors results always black.

This only happens when you perform the export in BVMS Operator Client.

This article explains how you can change the relay mode back to automatic via a script executed when the relay open event is triggered.

If the administrator account (which was originally created when initial setup wizard was run) has been deleted locally and another new administrator account was created, then it is not possible to create user via web. Only locally is possible, as the application is still looking for the original admin account.

Alarm functions include local inputs and relay outputs, plus motion detection in user-defined areas. If an alarm is detected, the DIVAR can: send an e-mail notification and/or FTP push, sound a buzzer and/or display a warning, activate local alarm output

 This article explains how to exchange the battery on the DIVAR Hybrid and Network in a safe way.

Check this article and find out what you can do if you are using one Divar network 2000 and you have a new Flexidome IP 5000i IR camera, but you cannot add it to the Divar because it is not displayed in “Detection” > “Device search” screen.

In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers. What is also very important always for the troubleshooting is the DIVAR Service log. In addition to that, in some situations network captures from the DIVAR may also be required.  

One of the possible traps  that DIVAR IP hybrid/network can send is HDD_STATUS_CHANGE. The HDD_STATUS_CHANGE is triggered when the status of the Hard Disk changes. 

You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-XXXXX.zip ).

Perhaps you are wondering how to set the maximum retention time on a Divar Network? Some of our customers asked about this option. Well, in DIVAR Network and Hybrid there is not retention time. But you can set the automatically deleting time, that is more or less the same.   Step-by-step guide:   Open one Browser and type your device IP address Login with the administrator account Go to Settings > Storage > Recording Fill in the box with the desired automatic deletion time   Another option is to make this change directly in the local interface of the unit.

Find below Gmail SMTP settings which you have to set in your EMAIL screen of DIVAR Menu. SMTP Server address: smtp.gmail.com Username: Your Gmail e-mail adress Password: Your Gmail password Port (TLS😞 587 Port (SSL😞 465 TLS / SSL required: Yes TLS : Transport Layer Security         SSL: Secure Sockets Layer What happens if you do not select either one? If neither SSL nor TLS is used , then the communication line can easily become a party line for eavesdroppers, all data transmitted between DIVAR and e-mail account for anyone to see.

When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes. The unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset.

Before requesting a password reset, please note that you need to provide some important information to the Central Technical Support Team to get help from them.

The purpose of this article is to help you find the customer number and the material/ serial/ commercial type number of your Bosch device in different ways.

This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.

Here you will find the answer and recommendations of our experts related to the NVR integration in BVMS Viewer via DNS