When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option.
This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
This article describes how you can add and grant a Technician user permission on a specific group or camera in Bosch Remote Portal. Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to.
When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts, if something happens on the site and you are not on it.
This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App.
One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
Intelligent Insights support controlling Bosch IP cameras by Common Gateway Interface (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached.
Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS and a DINION IP thermal 8000 camera. Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager? Find out here why this message is displayed and what you should do to fix it.
This article explains how to add new ONVIF cameras to a system that runs in full Bosch Video Management System (BVMS) via the Configuration Client. Depending on the license type you have installed in the Bosch Video Management System (BVMS), you can add a certain number and different types of cameras/ encoders. BVMS supports 3rd party cameras as well, but they need to be compliant to ONVIF Profile S.
Depending on the FW version of cameras and BVMS version you have installed, different possible situations can occur such as: the cameras are not working because the firmware is old, Configuration Client will display a message like: "unknown platform", Gaps in recordings or not recording at all and so on
If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.
If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below:
"Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images? This article helps you to identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction) instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
The purpose of this article is to assist you with the creation of mirrored drive sets in a DIVAR IP all-in-one 5000 Recording Appliance.This procedure should be performed on new appliances that have not yet been deployed.
MegaRAID Storage Manager software automatically rebuilds the RAID 5 on a DIVAR IP unit without data loss. The rebuild is a fully automatic process, so it is not necessary to issue a Rebuild command. You can also monitor the progress of drive rebuilds.
Once the chassis was replaced and the drives were mounted in drive carriers, follow this step-by-step guide in order to rebuild RAID 5 on a DIVAR IP.