Security: Video

If the Host Type was set to other value than “Factory Default” for DSA E2800 and you want to integrate it with BVMS, the targets will most likely not be scannable and there will be no recordings at all.

An object moving or a low/ higher contrast scene can throw off the autofocus option, resulting in a soft focus or even not focus at all. Using manual focus is an obvious solution, but manual focus isn’t exactly easy to get sharp images. Manual focus requires a bit of know-how and some practice to get right. If you would like to improve the performance and get a sharp image, please see below how you can manually adjust the focus ring on a Dinion Thermal camera.

This article explains if is it possible to enable Remote Desktop on DIVAR IP all-in-one 6000 and connect on it remotely.

This article explains what to do with missing metadata in Milestone XProtect.

We would kindly ask you to upgrade Configuration Manager to version 7.62 or above. In version 7.62, several VCA issues are fixed.

Check the sample script from this article. It is not a working script, that can be used directly. Follow the instructions in comments of the script to tailor it for your use.  

Note that this procedure applies only from VRM version 3.10 onwards.

Find out from this article if it is a cause for concern if the temperature of FLEXIDOME IP 5000i IR (NDI-5503-AL) is higher than other cameras.

HD Decoders are not downgrade-able lower than the factory default version. All Video Management Systems should not have issues with newer Firmware. All their implemented functions should work.

‘Display stamping’ submenu has been moved from the General menu to the Camera menu.

Importing a foreign configuration should recover a RAID configuration (in case the RAID is not corrupt) This option must be performed before creating a new VHD. This option may restore all of the video and data on the drives.

This article explain what is the meaning of each button on the KBD Universal XF.

"An unexpcted error occured. Press F5 to go back to the operation mode selection page and retry. If the issue persist, contact technical support." Windows Server 2022, which is running on these machines is trying to contact their server, which in some cases (still being investigated why) is failing.  

This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.

Due to the product design, the configuration of the NIR-50850-MRP (IP IR Illuminator 5000 MRP) is done only in the web browser. Also, this article contains a short explanation about how to setup the NIR-50850-MRP (IP IR Illuminator 5000 MRP).

In some cases the IVA tasks can get lost after firmware update, but you can avoid this by copying the IVA configuration. There are 2 ways. In both ways it's not guaranteed that all task shall work afterwards since new firmware version can contain a new IVA version with new features.

This article provides an answer to the question: Can I restrict the live view or playback in VSC for certain cameras added in DIVAR hybrid 5000? Yes, you can restrict the live view or playback for certain cameras added in DIVAR hybrid 5000 for an user who is using Video Security App.

This article give you hints on what you can do if you are not able to see the expansions of your DSA E2800 in the Hardware tab and you see the controller only.

This article explains how to enable the blurring feature on the DINION 7100i IR camera. Available with firmware version 9.10.0192 or later, blurring can be activated through the camera’s configuration settings.

Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password.