Security: Video

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Cloud VMS

WD MSD-064G IP SECURITY MICROSD CARD does not support lifespan check for Bosch CPP4 cameras

If you want to change the time zone in the export, you need to add / subtract the difference (offset) to local time zone in post-processing e.g. in MS Excel or MS Access.

There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!

Have a look at this article and learn how to fix the Add Scriptlet button which does not become active. It stays grayed out. Same happens with ClientScript and ServerScript.

This articles explains what does the User Name column indicate in the BVMS Operator Client LogBook.

If you want to be able to replay the recording for the complete retention time, you should use VRM replay. VRM should be accessible and added to the VSC

This article presents how to find the Intelligent Insights version installed on my unit.  

DIP serial number can be found in 2 ways. IPMI information cannot be found within the software and is provided on the device itself. It can be found next to the BMC/IPMI port on the back of the device.

We would kindly ask you to upgrade Configuration Manager to version 7.62 or above. In version 7.62, several VCA issues are fixed.

For all ONVIF, RTSP and JPEG cameras we only support one live stream, and for ONVIF you can only select which profile to use for this one live stream. 

This is a known design limitation and has always been present in the mentioned platforms. There are also no plans to correct this behavior.

If the IPMI default password is lost, a tool called IPMICFG-Win, available from the SuperMicro website, can be used to recover it.

BVMS Operator Client has live issues (black image, the app closes by itself, pixelation of images, same camera shown in multiple cameos although it was only selected once, hibernation/power saving, part of the tree view seen in the Image Panes area). Follow this article and find out how you can check the basics for BVMS Operator Client live issues

The live view of the camera is loading indefinitely in Cloud VMS Operator Interface > Live View and Investigation Mode and has no streaming video at all.

This article explains the meaning of the arrows in circle at the central logical tree in the BVMS Operator Client list

Using the following command you can reset the result of People counting via SDK: http://<IP_address>/rcp.xml?command=0x0b4a&type=P_OCTET&direction=WRITE&num=1

According to the release note of the Video Security Client (page 3), you will notice that it is specified that the export of the mp4 video using the Video Security App on iOS or Android device is not possible, while for PC should work without issues.

Video Security Client is the market’s easy to use video surveillance application provided by Bosch for local and remote monitoring of IP cameras and appliances. The software supports small systems from 1 to 128 sites with up to 256 cameras each. Also, you can use Video Security Client being connected to your Remote Portal account. Follow this article and find out the limitations and how can you connect your Remote Portal account to Video Security Client.