Security: Video

The Clear button on the Configuration Manager is designed to clear the codes that are self-generated by the IP firmware or the Configuration Manager itself. Follow the steps below, if you want the "Clear" button from Configuration Manager to able to erase the Alarm task script that are self created by users themselves.

According to the Release Letter for V3.1.1 and V.3.2.0 - "SNMP- No traps are launched for HDD status changes and recording stops"

This article gives you few tips to find out why the RealShot Manager does not communicate correctly

To get multiple events in one alarm, please enable Event Batching in the related Service.

This article presents causes and solution regarding NTCIP control of Auto focus, Auto iris and wiper functions.

This step-by-step guide helps you to find how you can configure the email settings for Sony cameras

This article explains the meaning of each color on the Playback timeline in BVMS Operator Client.

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

The maximum resolution of 5.3 MP can only be achieved with H.264 encoding

Find out from this article what can you do if the Windows product key cannot be activated on your DIVAR IP and if this message was displayed: "This key didn't work, please check it and try again, or try a different key."

This article presents where are the Transcoder Log settings and how to enable them for log collection.  

If the administrator account (which was originally created when initial setup wizard was run) has been deleted locally and another new administrator account was created, then it is not possible to create user via web. Only locally is possible, as the application is still looking for the original admin account.

Using the camera's Dropbox account when doing an export from the VSC app is not possible anymore with the newest version of FW.

This article explains what to do if buttons are not visible in Bosch Intelligent Insights

If you want to be able to replay the recording for the complete retention time, you should use VRM replay. VRM should be accessible and added to the VSC

Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  

According to the release note of the Video Security Client (page 3), you will notice that it is specified that the export of the mp4 video using the Video Security App on iOS or Android device is not possible, while for PC should work without issues.

This article presents the considerations that should be taken into account when using the conduit adapter NDA-3080-CND for installation: For protection against water ingress we recommend to avoid top entry for the conduit adapter and use the side and bottom entry position Mark the position of the hole of the surface Drill the hole with the appropriate diameter drill Install a plug in the hole Put the cable through the hole of the conduit plate Attach the conduit plate with the conduit plate adapter to the surface Install the conduit cover on the conduit plate. Tighten the two screws with the TR15 Allen key

The available cameras in the configuration dialog is controlled by 2 criteria: The camera needs to be a Bosch camera AND the camera needs to have some metadata recording available in XProtect

This article provides causes and solutions regarding Netapp E2800 periodically disconnections.