Bosch Building Technologies

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    ‎05-13-2021 03:39 PM
    Related Products: BVMS / MVS / VSDK Overview: On request from development to provide a dump file from MVS system please follow the steps in the solution section.   Step-by-step guide   Reproduce the issue Download the Microsoft debugger procdump (https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx). The procdump tool is also attaced to the article :How To create BVMS memory dump?  When application is crashing, do not click any buttons on the appeared error window that will change the program state. Run the procdump.exe from the directory where you copied the tool with following command line (Start - cmd): procdump.exe –ma <name of the programm exe> <dump file name>.dmp   In the case of MVS you need to do that for all 4 MVS services: - Bosch.MVS.SourceProvider.BVMS.Service.exe - Bosch.MVS.DataStorage.Service.exe - Bosch.MVS.SourceProvider.MobileCamera.Service.exe - Bosch.MVS.Transcoder.Service.exe
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    ‎08-12-2022 10:49 AM
    This article helps you to activate the purchased licenses (MBV-XSITEPLU-100) if the unmanaged site expansion licenses were not introduced During the introduction of BVMS 10.0 (BVMS Plus)
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    ‎09-30-2022 04:33 PM
     This article explains how to exchange the battery on the DIVAR Hybrid and Network in a safe way.
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    ‎11-17-2022 09:24 AM
    The museum mode of Intelligent and Essential Video Analytics is an optimized tracking mode to detect whenever someone tries to reach towards and touch a valuable asset like a museum exhibit. It can also be used in any other application where approaching a sterile zone from a more crowded environment shall be detected.
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    100% helpful (1/1)
    ‎05-10-2023 12:17 PM
    🛈 Port Forwarding Allows remote computers (for example, computers on the Internet) to connect to a specific computer or service within a private local-area network (LAN). In a typical residential network, nodes obtain Internet access through a DSL or cable modem connected to a router or network address translator (NAT/NAPT). Hosts on the private network are connected to an Ethernet switch or communicate via a wireless LAN. The NAT device's external interface is configured with a public IP address. The computers behind the router, on the other hand, are invisible to hosts on the Internet as they each communicate only with a private IP address. When configuring port forwarding, the network administrator sets aside one port number on the gateway for the exclusive use of communicating with a service in the private network, located on a specific host. External hosts must know this port number and the address of the gateway to communicate with the network-internal service. Often, the port numbers of well-known Internet services, such as port number 80 for web services (HTTP), are used in port forwarding, so that common Internet services may be implemented on hosts within private networks.
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    ‎07-20-2022 03:04 PM
    For larger projects, where many cameras need to be commissioned, the question might come up on how to tackle it in the most efficient way using the Project Assistant.
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    100% helpful (1/1)
    ‎11-27-2023 09:30 AM
    If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.
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    100% helpful (3/3)
    ‎08-05-2021 09:26 AM
    This article describes how to configure a generic Microsoft Windows Server (2012 R2, 2016 or 2019) based server to serve as an iSCSI target for a Bosch video surveillance environment. SCSI (Small Computer System Interface) is most commonly used for the communication between computers and peripheral devices, such as hard drives. iSCSI enables devices to use SCSI over a network interface, therefore it makes a lot of sense for cameras to use iSCSI to record video. The camera is a small computer that needs a (network) connection to a "hard drive" to store video footage. In other systems this job is performed by the network video recorder (NVR).
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    ‎06-01-2022 04:51 PM
    This article explains how you can restore Bosch IP cameras to the factory defaults and what changes are done after this action depending on the camera Firmware
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    100% helpful (1/1)
    Friday
    This article will provide a basic explanation and simple examples of the interfacing (scripting, calling functions by external applications) functionality in Bosch Video Management System.
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    100% helpful (5/5)
    ‎02-08-2023 04:07 PM
    BVMS - Automatic login of Operator Client: The BVMS Operator Client can be automatically logged in by using parameterized startup.
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    ‎08-23-2023 12:28 PM
    Learn how to design a network on which BVMS can run comfortably.
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    ‎10-26-2021 10:10 AM
    The method from this article shows you how to generate an updated certificate for Bosch IP Camera's and VRM Servers
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    100% helpful (1/1)
    ‎11-17-2022 04:55 PM
    The browser supported by Bosch cameras depends on the CPP that camera belongs to and on the Firmware version the camera has.. In web browsers that do not support MPEG-ActiveX, VCA configuration is only possible via Configuration Manager.
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    ‎02-10-2023 03:19 PM
    This article explains how to license a system that runs in full Bosch Video Management System (BVMS) mode with help of Security Systems Software License Manager tool (SLMS).
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    ‎11-27-2023 09:55 AM
    Before requesting a password reset, please note that you need to provide some important information to the Central Technical Support Team to get help from them.
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    ‎05-16-2023 03:36 PM
    The URL for RTSP stream (for example in VLC Media Player) should have the format as described in this article
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    ‎12-02-2021 10:19 AM
    This article describes how the GDPR impacts video surveillance systems and how BVMS can be configured to function in a GDPR compliant organization.
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    ‎06-08-2022 07:38 AM
    This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App.
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    ‎06-14-2022 10:55 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue camera type / FW dependent? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:   How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful
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