Security: Video

During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem.  You can use custom console traces to regroup and run different loggers that are not combined in the default Server Admin list. To create and run custom console traces for Security Center, follow the steps from this article.

If replacing a defective camera, the camera must be the same IP address as the defective device, and it cannot contain a GUID from a different VRM.

The configured camera TCP port is used from the BVMS Operator Client to the camera. This port is used by the BVMS Operator Client as a destination port. The source port is dynamic and therefore, it cannot be adjusted.

Should the inverter produce a sine/sinusoidal wave, a square wave or other?

This article describes how to move one or multiple cameras from one company (account) to another one in Bosch Remote Portal. 

Hash Tag "#" is one of the few special characters, which is accepted by the camera, but it cannot be accepted on BVMS side (in order to connect to the camera) — due to the limitations of communication specifics some BVMS components are using. And as a result, communication might not work properly and "No connection" warning message in Operator Client image pane and black screen might occur

White cameo in BVMS Operator Client or "device failed" message may be caused by the NVIDIA graphic card driver that might not be compatible.

For the SMA expiration date to be displayed correctly, please download again the activation files from Remote Portal, remove the licenses from the server, upload the newly downloaded activation files to the server and check if the issue persists.

When integrating Intelligent Insights with a self-signed certificate, the BVMS operator client always shows an error message when opening a widget in the BVMS operator client image pane. Find out from this article how to solve this behavior!

This article shows how to configure Input Alarm and later search for them in the Event search using Web Interface.

If you have a Bosch Security Systems product which needs repair or replacement, this is what you need to know about how the Central Technical Support team handles the RMA process.

If you forgot the password of your BVMS — Bosch Video Management System and you want to reset its password, the Central Technical Support Team can help you.

If you forgot the password of your Bosch IP recorder and you want to reset its password, the Central Technical Support Team can help you.

Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password.

This article will help you to go directly to the technical articles related to a specific model of DIVAR IP, by using labels. Each Knowledge Base article contains relevant labels that relate to the DIVAR IP model for which you are searching for an article.

If you want to reinstall your unit with unconfigured HDDs and the RAID is not created yet, follow the steps from this article.

By extracting the playback in the MOV or MP4 format using BVMS Operator Client, the video is split into multiple files and not in a single file/ segment. This behavior became visible after upgrading BVMS to version 11.1.1.65.

If you want to disable the digital zoom or to limit the maximum zoom-in of the AUTODOME IP starlight 5100i IR camera, you can do that by using the AUX Command 80 (OFF).

Subscribe directly to this article (Option 1) or to the firmware_release_notification label (Option 2) and you will receive a notification in your inbox every time when a new Firmware is released and added to the list within this article.

This article guides you to easily find the connector’s pinout of FLEXIDOME Panoramic 5100i IR camera