This article aims to provide concerned parties, such as customers, users, operators or consultants, with an overview of data privacy and protection related features of BVMS Person Identification. Moreover, this article describes how data, as processed during the Person Identification steps, can be classified. Finally, this article lists technical measures for data protection in the context of BVMS Person Identification.
In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
Workstations, Z4G4, Microsoft License
Is it possible to Activate Windows 10 by phone for Bosch Workstations?
With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations.
Please perform online activation over internet.
This article explains how BVMS can be configured to connect to an LDAP (or Microsoft Active Directory) and use it as a base for user authentication.
BVMS is able to function in a (Windows) domain-controlled environment.
The BVMS (and related) services run under the local system account. If another (domain-controlled) account is used to run these services, their permissions level should be the same as the local system account.
It is recommended to add the Windows server to the domain first (as a domain member), before installing the BVMS software. The BVMS configuration is independent from the domain configuration, however, crucial changes in the domain could break the connection between the BVMS system and the LDAP authentication mechanism.
The attached documents should help you to make the upgrade process as smooth as possible. The upgrade itself is not restricted to BVMS software only. The supported software and firmware versions can be found in the release notes of the related BVMS version.
When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed.
Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update".
Possible causes and solution(s)
Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000.
Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports.
The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.
Known issues on camera commissioning
In most cases when camera commissioning fails, the root cause is:
No connection to Bosch Security Cloud from the customer’s site
Blocked Internet connectivity (e.g. blocked ports by proxy or firewall)
User belongs to more than one Company in Remote Portal
The camera is already commissioned to a different cloud instance
Known camera firmware issues
Known camera date issue
The BVMS Logbook database can be moved to another SQL Server.
This article describes the steps that are necessary to migrate the database and describes how to confirm if the migration was successful.
BVMS is using Microsoft SQL Server Express to store its logbook. Based on the information provided by Microsoft (Compare SQL Server 2017 editions), SQL Server Express is limited to a 10GB database size.
This could be insufficient for larger installations or installations that require a very long logbook retention time. Additionally, some organizations have a dedicated SQL server environment which should be utilized by all applications. The BVMS Logbook database can be moved to another SQL Server. This guide describes the steps that are necessary to migrate the database and describes how to confirm if the migration was successful.