Security: Video

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes

The BVMS 11.1.1 Configuration Manual contains the lists for all components of BVMS, the ports that must be open within a LAN. You can find the used ports list starting with page 346 from the BVMS Configuration Manual.

Have a look in this article to learn how you can add ONVIF cameras to Configuration Manager through VSG managed by VRM.

This article explain what is the difference between ‘Operator Logon- off’ & ‘Operator Client Logon- off’ events in BVMS.

Have a look at this article and learn what you should check when your cameras do not record and when going to VSG and recording, it stands that 'ANR not configured' or 'No more blocks available'

This article explain step by step how to upgrade the firmware for multiple cameras (bulk) at the same time in Configuration Manager.

The normal process is to enable Complete memory dump, this will capture in the event there is an Unhandled Exception.

This article explains how to find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)

Find out from this article what does mean the sand clock (hourglass) symbol showed in the Operator Client Logical tree

This article gives you the solution when the link to Remote Portal from BVMS v11.0 License Manage is redirecting to the 404 Not Found page

This article describes the method about how you can import a .txt file containing a group of cameras from Configuration Manager in Project Assistant App.

Find out from this article what you must verify if multiple VSG instances are installed on the same HW

Find out from this article what could be the causes of red cross displayed in Configuration Manager for MVS when connecting with iOS device

This article explains what you can do when the message:“The number of windows in this view exceeds the maximum limit set in the system parameters” appears in Operator Client with minimum 2 Monitors.

Welcome to the 2.3.0 release of Project Assistant for Windows, Android and iOS. There are many new features and bug fixes in this release that are detailed in this article.

Welcome to the 3.3 release of Video Security for Windows, Android and iOS. There are new features and bug fixes in this release, some of the highlights are described in this article!

Check this article and find the difference between unmanaged sites and subsystems (BVMS)

This article describes how you can upgrade a BVMS license to a higher version via Bosch Remote Portal. ( eg. from BVMS 11.0  to BVMS 11.1.x )

Check this article and see what's new in Project Assistant version 1.2.2

This article explains what to do if buttons are not visible in Bosch Intelligent Insights