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    Security: Video

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    ‎04-05-2021 05:03 PM
    When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
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    ‎04-05-2021 04:24 PM
    This article provides you the way you can set the VIDEOJET decoder 8000/ 7000 (VJD-8000/ VJD-7513) to factory default. Article requirements: VIDEOJET decoder 8000/ 7000 Keyboard monitor
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    ‎04-05-2021 11:50 AM
    How the video stream management works when using the Remote Portal connect feature? Does the cloud-service simply initiate the connection between device and client, or throughout the video stream as well?  For example: Assuming a Remote Connect, the camera is viewed by Video Security App (connecting via Remote Portal) — but physically connected via a local WiFI (LAN).  Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?
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    ‎08-17-2021 08:34 AM
    Bosch Remote Portal lets you manage which individual user can remotely access and configure particular cameras. Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to. This article describes how you can add and grant a Technician user permission on a specific group or camera. Article requirements Valid account on Bosch Remote Portal Camera PC
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    ‎08-17-2021 08:21 AM
    When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to  enable Remote Alerts , if something happens on the site and you are not on it.
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    ‎04-05-2021 05:03 PM
    In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required. But where can you find them? The purpose of this article is to help you find this information in different ways.
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    ‎04-05-2021 04:38 PM
    This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
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    100% helpful (1/1)
    ‎04-05-2021 05:02 PM
    If you are wondering where can be configured the field of view and focus of the FLEXIDOME IP starlight 8000i,  without  having to touch the camera or lens, this article will provide you the answer. 
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    ‎04-05-2021 04:33 PM
    Intelligent Insights support controlling Bosch IP cameras by  Common Gateway Interface  (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached. Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
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    100% helpful (1/1)
    ‎04-05-2021 11:42 AM
    "How can I add an NVR in BVMS Viewer via DNS?" This question of our clients is more and more often encountered by the Central Support team. Here you will find the answer and recommendations of our experts .
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    ‎04-05-2021 04:46 PM
    What is the domain name used to connect the DIVAR to the Remote Portal?
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    ‎10-19-2021 11:43 AM
    For certain conditions, MIC cameras will display status codes on the video image. What does "status 9" mean on the MIC IP ultra 7100i │ MIC IP starlight 7100i camera's web page ?
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    100% helpful (1/1)
    ‎04-05-2021 04:44 PM
    Various overlays in the video image provide important status information. But what does mean the blinking play button near the yellow exclamation icon?
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    ‎10-21-2021 04:13 PM
    If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first. But where you can find this firmware ?
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    100% helpful (1/1)
    ‎11-11-2021 03:00 PM
    Are you looking for the MIC IP fusion 9000i Wiper/Washer RCP command syntax to incorporate it in the third party software?
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    ‎04-05-2021 05:17 PM
      Did you try to upgrade the firmware of your camera and the message below was displayed? Find out from this article what might be the cause that could lead to this message being displayed: “error 18: wrong or no signature”
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    ‎04-06-2021 08:41 AM
    Question: Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera. Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
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    ‎10-25-2021 11:49 AM
    Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).
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    ‎04-05-2021 05:13 PM
    Question: Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager? Find out here why this message is displayed and what you should do to fix it .
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    100% helpful (1/1)
    ‎04-05-2021 05:10 PM
    Question: If your VIDEOJET decoder does not seem to work properly ,   most likely it is because the software (SW) version used is not compatible with the firmware (FW) version of your device. But which are the system requirements for configuration/ operation purposes of VIDEOJET decoder 3000/ 7000/ 8000?
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