This guide is meant to explain how to enable the appropriate debug commands for logging during random reboot situations, and which logging to collect for troubleshooting, as in general there are multiple triggers that can cause a device to reboot.
The information gathered will help to analyze the root cause.
Please make sure that all of the logs collected cover the same time period.
What is a CPP and where you can find it for you Bosch IP camera?
To guarantee high quality imaging through the entire range of products, Bosch Security Systems uses a Common Product Platform (CPP).
A CPP is a reference design that serves as a solid base for future cameras. Based on the same CPP, sub- or new products can be generated more easily by using a different sensor and/or a different housing.
Each product cannot only benefit from the features provided by the platform but can also advance its functionality.
easier integration with 3rd party security system components, such as VMS and recording solutions.
allows installers and integrators to use the same interface that supports the entire Bosch product portfolio.
new camera and software releases, regardless of the price segment, can be easily added to an existing security surveillance system.
it helps you to find the right version of firmware you need for your camera
Where you can find the CPP of you Bosch IP camera?
1. Release notes: you can search for it directly on the product page > under Downloads section you will see the CPP version of your camera.
In this example, the CPP for FLEXIDOME IP panoramic 5000 MP camera is CPP4:
2. You can find the CPP of your camera on the web page by entering the IP address of it. Go to Configuration > Service > System Overview
CPP & Firmware:
All firmware releases for the various Common Product Platforms (CPP) for Bosch IP cameras and video encoders can be found on the Bosch Security and Safety Systems page in Download Area.
For detailed information of a specific product, the product catalogue is the recommended way to go. Those, who just need to update firmware and already know the platform which their product is based on, may directly go to the Download Area for a quicker and condensed overview
Other useful articles related to CPP & Firmware:
Where you can find the intermediate firmware version when upgrading CPP4 cameras?
What is the maximum firmware version supported by cameras depending on the BVMS version?
TB VS: Bosch IP Video increased security with Firmware 6.51 / Firmware downgrade dependencies
FAQ VS: How to upgrade from <6.10 to Firmware 6.50 and usage of the "combined firmware file 6.50"
Load balancing is provided with respect to the bandwidth and the number of iSCSI connections and is configurable per IP address ( iSCSI target).
Load-balancing parameters are optimized for the DIVAR IP 5000 default configuration (JBOD). When running DIVAR IP 5000 in RAID 1 mode, load-balancing parameters may need adaptation in BVMS.
Navigate in the device tree of BVMS Configuration Client to VRM devices > Local VRM > [Context Menu of the storage expansion] > Load Balancing
***Soft limits is an estimation of 20% base on hard limit value
** Note: Soft Limit not requires since 3.00.x
DIVAR IP all-in one:
5000: The DIVAR IP all-in one 5000 is a RAID 1 and JBOD supported small tower office server for up to 42 channels with 4 internal HDDs and a maximum storage capacity of 48 TB.
7000 2U: The DIVAR IP all-in-one 7000 2U is a RAID 5 and RAID 6 supported 2U rack appliance for up to 256 channels with 8 internal HDDs and a maximum storage capacity of 96 TB.
7000 3U: And the DIVAR IP all-in-one 7000 3U is a RAID 5 and RAID 6 supported 3U rack management appliance for up to 256 channels with 16 internal HDDs and a maximum storage capacity of 192 TB.
Nice to know:
For a better understanding of the use of our Bosch products, we encourage you to join our online Trainings from Bosch Building Technologies Academy
When completing the Training Plan you will be able to register for a Expert Level classroom Training offered in different countries across the globe!
From our online trainings you can find out:
How to license a system that runs in full BVMS mode
How to check the health of the system
✔️ System recovery
✔️ Replace a hard drive
✔️ Setup SNMP traps in BVMS
✔️ VRM monitor
✔️ Upgrade using Software Center
And many other useful information
This article explains how to set an Unconfigured Bad Drive to Unconfigured Good on a DIVAR IP 6000/ 7000.
This step is required if the new drive is not listed under Unconfigured Drives. A possible reason for the Unconfigured Bad status is when a device that has not been removed properly is reconnected to the controller.
Which are the RTSP request URLs of SONY cameras for getting live stream?
The URL for RTSP stream (for example in VLC Media Player) should have the following format:
or for Stream 2: rtsp://IP/media/video2
or in case credentials are needed: rtsp://user:password@IP/media/video1
Note: If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.
SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off.
SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off.
❗ Please refer also to the attached document which describe s technical details about RTSP streaming function supported by the 6th generation of Sony Network Came ra s:
What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?
Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager?
"Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured"
Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
The haneWIN DHCP server software implements a DHCP and BOOTP server based on RFC 2131. The DHCP Server is implemented as a native service for background operation, A Control Panel applet provides interactive access to the service.
The server supports automatic DNS updates for DHCP configured clients.
The latest version is available and can be downloaded from here.
According to the Installation Manual of the DIVAR IP 7000/ 6000:
All DIVAR IP systems are preconfigured with default network, user and iSCSI settings.
By default, the virtual network adapter (the two physical NIC ports are teamed by default) is configured to obtain a valid network address from a DHCP server in the local network.
The haneWIN DHCP server software supports multiple address pools for dynamic IP address assignment as well as fixed IP address assignment to clients.
Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance.
This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
In many camera systems installed for observation and or security purposes, the camera is used as an information gathering source, providing video streams and I/O alarm facilities as part of the total system.
Information, such as scene details in the provided camera’s stream, can be sent to monitoring centers where operators can interpret the relevance of the information. According to his or her human involvement in this case, the follow-up actions for this information for the end-user are manually invoked.
In systems where no operators are available, the same camera information can be diagnosed internally; programmed and processed via smart algorithms in the camera and, as a result, IP connections are invoked to follow-up automation by other smart devices on the network.
In this article, you will find such an automation process between Bosch Cameras and Advantech Adam I/O devices.
In various Verticals, this Bosch - Advantech combined solution can fully automate adequate follow-up actions for the end-user without the cost of a video management system and human intervention.
Supermicro SuperDoctor® 5 (SD5) monitors the hardware health or availability of the target node systems in data centers real-time and provide alerts to administrators.
Please follow the steps from this article and learn how you can collect the Support Data of DIP 6000/ 7000 with SuperDoctor 5 (SD5) software.
Accidents happen, but cloud backup services from Dropbox help make recovering your lost files easier. If you want to download the Bosch camera videos to your Dropbox account, please follow the steps below.
Create a Dropbox account
Go to the configuration menu of the Bosch IP camera,
either by adding the “IP number/port” of the camera in the address bar/URL (ignore security warnings, and in the pop-up menu; fill in “service” as username and the camera’s password)
or by using the “Configuration Manager” (on Windows PC) select the camera, right-click and select “configure verification for camera”. Ignore security warnings, and in the pop-up menu fill in “service” as username and the camera’s password).
Check whether the most actual FW is installed on the camera. If not, make sure you do this first ( link download store for FW, Configuration Manager and video security client).
Bosch Video Security app installed (IOS, Android and Windows)
Thanks to its integrated, long-lasting wiper, the MIC IP starlight 7000 HD camera captures images of the highest quality all year long, regardless of the weather.
This article is meant to provide you with the step-by-step guide to activating the wiper and the white lights illuminator option, if your camera is equipped with both of them.
MIC IP starlight 7000 HD
Bosch Video Management System version 8.0 (BVMS 😎
Logs are definitely important. We would even say they are the most important thing for a system to function properly.
At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection.
This article explains you how and where you can get the BVMS Configuration Collection of your system.
Extra licenses can be purchased for additional features of your devices as your business grows.
After adding cameras to the system, you may need to use additional features of them, like microphone use, Serial Protocol Software License, Camera Trainer license for Intelligent Video Analytics, NTCIP license for moving cameras and so on.
Depending on the camera model, you can have additional features by installing the optional lice nses.
Follow the instructions below and find out how you can activate a license on your camera.