Bosch Building Technologies

    Security: Video

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    100% helpful (2/2)
    ‎11-05-2019 11:47 AM
    Introduction: Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version. As all of our released DIVAP IP units started off as 32bit VRM which includes a Transcoder service. Problem If you do not use the Start.exe included in the VRM Master Installer, you will not be offered the oppertunity to also upgarde the Transcoder. Just running the Setup_VRM_Service_<version>.exe found in the <Install\Bosch> folder, will cause the Transcoder service to stop functioning! This includes if the upgarde is done via BVMS installer. Since BVMS 10.0, VRM 3.82 "64bit" was implemented. Due to the fact that BVMS does not manage the transcoder, it was not installed. Also see Firewall settings: HowTo Configure Windows Firewall Rules, includes PS script to adjust the VRM 64bit and Transcoder rules. Solution Download the appropriate VRM version from our Downloadstore Run the Start.exe Deselect all components and choose only the Transcoder Service   Click on "Install" To confirm that the Transcoder is fully functional, open your browser and navigate to the VRM Monitor: https://<VRM_IP_Address>/ Log in with you Credentials    
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    100% helpful (1/1)
    ‎10-28-2019 03:38 PM
    BVMS Mobile Video Service - Creating a Self-Signed Certificate to establish a trusted connection Some sites may request or require that the connection to the Mobile Video Service is a trusted connection.  The following procedure will allow you to create a self signed certificate to allow a trusted connection between a web browser and MVS. -Navigate to the Microsoft Management Console Run command mmc.exe Go to File ---> Add/Remove Snap-in… Highlight Certificates and Add for Computer Account You should see certificates listed for Local Computer Save a copy of this console to the Desktop -Run Windows PowerShell ‘as administrator’ on the MVS Server Run the following commands in Windows Power Shell to create the self-signed certificate including the IP address of the MVS and the DNS name so both will work when accessing from a web browser. $todaydt = Get-Date $20years = $todaydt.AddYears(20) New-SelfSignedCertificate -DnsName "mvsIPaddress",”DNSname” -notafter $20years If creation was successful, you will see a thumbprint with a hash as well as the subject CN=ipaddress -Navigate back to your saved MMC console Find the newly created certificate under the Personal  ---> Certificates directory Copy the Certificate to Trusted Root Certification Authorities ---> Certificates directory -Navigate to the IIS Manager Highlight the server machine name on the top-left and then double-click Server Certificates Double-click the created certificate and verify that a private key corresponds to the certificate and that the certificate is OK under the Certification Path Expand the server machine name on the left to reveal the Sites Highlight BoschIVS Select Bindings… on the far right-hand side Edit the Binding for 443 Select the newly created certificate under the SSL certificate dropdown Select OK Click Yes that you want to change the binding Add… new binding Type: https Port: 444 Choose BoschVms in the SSL certificate dropdown Click OK -Navigate to the BVMS Config Client to edit the MVS URL Change the MVS URL to reflect port 444 Example:  https://mvsIPaddress:444/mvs Red X should go away Save/Activate  (BVMS will be bound on the new port and still be able to communicate with the MVS server -Open Internet Explorer (as administrator) and navigate to the MVS URL using the IP address or the DNS Name Continue to the site with the certificate error Click on the certificate error in the navigation bar Click View Certificates and then Install Certificate Install for the Local Machine Place certificate in the Trusted Root Certification Authorities store Click Finish and close out the browser Open IE again and navigate back to the MVS.  There should be no more error.   *The reason behind changing the port to 444 is to make browser access for basic users easier.  This way basic users only have to enter the IP address or DNS name and do not have to enter a special port in the URL.    
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    100% helpful (1/1)
    ‎06-03-2020 11:33 AM
    Question BVMS Lite and BVMS Viewer are BVMS editions that you can download and activate free-of-charge. How can I set-up a basic (live and recorded video) BVMS system? Answer First, you need to download the software package, active the BVMS Lite license and install the software. This is described in this article: BVMS - Activating a license. Second, you need to prepare an iSCSI environment which is suitable for recording video. Any Windows Server based operating system will do. This is described in this article: BVMS - Configuring a Microsoft iSCSI target. Last, you need to add cameras to the system and start the recording. This is described in this youtube video: How to add a new camera using Configuration Client (BVMS). Now, have a look at the Operator Client quick guide and you're ready to go! Where can I get more information on advanced functionality? Once the software (configuration client or operator client) is running you can press F1 at any time to open the embedded software help! All of the advanced functionality BVMS offers is explained in the help files.
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    100% helpful (1/1)
    ‎08-26-2019 01:03 PM
    Question How can I combine a ISS SecureOS Auto system (providing ANPR functionality) with a BVMS system? Answer The attached document describes the steps how to configure BVMS and the ISS SecureOS Auto system for achieving watchlist ANPR alarms and recorded ANPR detections into the BVMS logbook.  
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    100% helpful (2/2)
    ‎07-18-2019 07:50 AM
    Question Can I move the BVMS Logbook database to a separate Microsoft SQL Server to ease maintenance or increase the size of the Logbook? Answer The BVMS Logbook database can be moved to another SQL Server. The attched guide describes the steps that are necessary to migrate the database and describes how to confirm if the migration was successful.
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    100% helpful (2/2)
    2 weeks ago
    Related Products Bosch Video Client Question How do I backup the complete BVC configuration in Windows 7? Answer If BVC was installed whilst logged into Windows as the Administrator, go to the following folder: C:\Users\Administrator\AppData\Roaming\Bosch\Vidos. Copy the conf folder. This folder contains the BVC configuration. Note : Backup  configuration only applicable to the specific BVC version during configuration restore.
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    100% helpful (1/1)
    ‎07-10-2019 12:25 PM
    VSC, Video Security App, Bosch Video Security App 3.0.1.75 fixes internet connection issue.
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    100% helpful (1/1)
    ‎03-26-2019 02:54 PM
    Question How can I migrate the full configuration (including server configuration and user settings) of a BVMS system from one server to another? (please note that, currently, the export mechanisms provided in the BVMS Configuration Client do not export the userdata. This is a known problem and being worked on. Until then this work-around should be applied). Answer Stop the BVMS Central Server service on the existing server from the Windows task manager or Services overview. Stop the BVMS Central Server service on the new server from the Windows task manager or Services overview. Copy the contents of the directory C:\programdata\Bosch\VMS\UserData on the existing server to the same directory on the new server (via the network or other media). Copy the "elements.bvms" file located in the directory C:\programdata\Bosch\VMS\ on the existing server to the same location on the new server (via the network or other media). Start the BVMS Central Server service on the new server from the Windows task manager or Services overview.
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    100% helpful (1/1)
    ‎03-18-2019 11:22 AM
    Related Products: Video Analytics for Firmware 6.60 and above This article covers traffic monitoring of Bosch Video Analytics with How to Videos (one already available and one in planning) Default scenario of wrong way detection Learn how to use the default scenario of wrong way detection: A predefined scenario that can be used to detect an object that is traveling the wrong way.   Default scenario traffic incidents This predefined scenario is designed to detect common traffic incidents on roads: Wrong way – triggers an alarm if object travels in wrong direction Pedestrian – triggers an alarm if pedestrian is on the road Slow vehicle – triggers an alarm if vehicle moves slower then predefined speed. Stopped vehicle – triggers an alarm when vehicle is stopped longer than predefined time span. Dropped object – Triggers and alarm if an object is dropped on the road   This how to video shows in detail how to use the predefined tasks Wrong way, Slow vehicle and Stopped vehicle.   Note: If needed you can get additional how to information on camera calibration.  
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    100% helpful (1/1)
    ‎03-29-2019 01:24 PM
      How to identify Hardware errors based on beep codes Relates to: IP Storage/PC HW - DIVAR IP 6000 R2 and DIVAR IP 7000 R2 Both DIVAR IP units running the BIOS from American Megatrends Inc. (A.M.I) There are PRE BOOT or POST BOOT beeps. Please see the following Acoustic Error Codes. Short Beeps Beeps BOOT Description Possible Root Cause 1x short PRE Ready to Start No error   2x short PRE + POST Can´t restore Parity RAM 3x short PRE Errors in the lower memory block (first 64 Kbytes) RAM 4x short PRE System-Timer error Motherboard 5x short PRE Processor malfunction CPU 6x short PRE No RAM installed RAM 7x short PRE Exception interrupt error CPU 8x short PRE Display memory error Graphic card 9x short PRE CMOS/ROM checksum error CMOS battery, CMOS 10x short PRE CMOS read error Motherboard, CMOS-Clear-Jumper 11x short PRE L2 Cache malfunction Cache, CPU or Motherboard Repeated short PRE + POST Problem with the power supply to the motherboard Motherboard Long Beeps Beeps   Description Possible Root Cause 1x long PRE + POST Power Supply error Power Supply or Motherboard 3x long PRE Error in keyboard interface Motherboard Repeated long PRE + POST Power Supply Malfunction: To high or low voltage Power Supply or Motherboard Beep Combinations Beeps   Description Possible Root Cause 1x long + 1x short PRE Fatal Error on the Mainboard Motherboard 1x long + 2x short PRE + POST Video Problem Graphic card malfunction or wrong installed 1x long + 3x short PRE + POST Video Error Broken RAM-DAC (Digital Analogue Converter) 1x long + 6x short PRE Keyboard-Controller malfunction Keyboard 1x long + 8x short PRE Video Memory malfunction RAM on the graphic card 1x long + 9x short PRE ROM-BIOS-Checksum error ROM-BIOS (Battery or Motherboard error) 2x long + 2x short PRE + POST Video error Video-ROM error or video graphic malfunction 3x long PRE Keyboard-Interface or RAM malfunction Motherboard or RAM 3x l + 3x s + 3x l PRE + POST RAM malfunction RAM
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    100% helpful (1/1)
    ‎02-01-2019 12:39 PM
    This article describes how to set LUNs on a target to Read Only via Configuration Manager. If you want to move a Storage from one VRM to another, this procedure is needed in Order to retain your video footage until the desired Retention Time is over. All you need is the Configuration Manager on a PC in the same Network as the VRM. If you don’t have the Configuration Manager, you can download it here.     Please be aware that setting the LUNs to Read only will decrease the Capacity of the VRM, which might lead to a lower Minimum Retention Time then desired. Calculate upfront, if the available Storage is enough!   Start the Configuration Manager and add the local VRM to the System.     Change to the Tab My devices and select the Target on the Storage Device you want to move.   Set all LUNs to the Type Read Only. It should look like this then. Now press the button Set and acknowledge it in the next window. After, the window looks like this and the LUNs are now in Read Only Mode. Now you need to wait until your desired Retention time passed (eg 30 days), afterwarts you can remove the Storage from the VRM and add it to another VRM (In this Process the Storage needs to be Factory defaulted to work).
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    100% helpful (2/2)
    ‎03-04-2020 03:40 PM
    Status February 25, 2017 BOSCH offers and confirms that since February 2017 the firmware version 3.180.05-1562 can be used with the LSI MegaRAID Controller. In case there are newer versions supported and recommended with BOSCH DIVAR IP this will be announced in cooperation with the Product Management. For DIVAR IP units (e.g. DIVAR IP 6000) BOSCH BT Security & Safety Systems offers an firmware update for the internal MegaRADI Controller. It could happen that in the Megaraid Software the user can see the following: potential non-optimal configuration due, PD commissioned as Emergency Spare error.   Here we provide the steps to update a DIVAR IP system: Using MegaRAID Storage Manager utility under OS   1) Open MSM, Right click on Supermicro MegaRAID controller to be updated and click Update Controller Firmware 2) Click Browse to search for new firmware   3) Select the new MegaRAID controller firmware 4) Click OK to continue   5) Check the “Confirm” box and click OK to continue   *** Wait for around 1~2 minutes to complete 6) Click OK once firmware update completed   7) Reboot the system and check firmware version in controller OPROM banner during boot. At the section Revision you can see version 3.180.05-1562   😎 Check firmware version using MSM in OS When selecting the "Supermicro SMC 2208 (Bus1, Dev 0) device you can see on the right the "Firmware Version" = 3.180.05-1562     The firmware *.rom filw is available via the following link - inside the ZIP file: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/MegaRAID_Ctrl_FW_update_DIVAR_IP_BOSCH.zip This Firmware Version is subject of change. Any new version must be announce by BOSCH PRM responsible for DIVAR IP via the BT-ST/ETP-MKP2 organisation and BOSCH support at BT-ASA here in the BOSCH Knowledge Base. 
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    100% helpful (2/2)
    ‎01-11-2019 09:05 AM
    The entire BVMS installation package, available on the downloadstore, contains the client as well as the server components. When a BVMS client needs to be deployed, all of this data (over 2.5GB) needs to be copied to the target workstation, which can be quite a challenge in some environments. Once the BVMS Management Server is set-up, it creates a client installation package (mainly used for the auto-upgrade functionality). This client installation package is a lot smaller compared to the full installation package and is located on the BVMS Management Server (assuming the default installation directory is used): C:\Program Files\Bosch\VMS\Update In order to use the client installation package: copy all the files in this directory from the management server to the new workstation and start BVMS.msi (please note Setup.exe will trigger the auto update mechanism, which will not work as there are no existing components to be updated). The MSI will start the installation process and will allow you to select Operator Client, Configuration client and/or SDK. Please note: The correct version of the .NET framework will need to be installed manually before this procedure is used. This can be found in the zip file available in the product catalogue: “zip file extraction location”\ISSetupPrerequisites\Microsoft .NET Framework x.x.
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    100% helpful (3/3)
    4 weeks ago
    General Note: Newer NetApp controller firmware might be approved and qualified by BOSCH. This article only refers to a introduction in time of a 11.50 firmware generation.  (e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH)  Details can always be found at the BOSCH product catalogue: https://commerce.boschsecurity.com/us/en/DSA-E-Series-E2800-60-bay/p/34919710859/  and https://resources-boschsecurity-cdn.azureedge.net/public/documents/DSA_E2800_Release_Note_enUS_79775057035.pdf Potential for Data Inconsistency Issues on E-Series Storage Systems With the controller firmware 11.50.1 and newer version an issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). In July 2019 BOSCH announced the need to update from all former NetApp controller firmware 08.30.40.00 to newer versions. These newer versions should be certified and approved by BOSCH. In 2019 there was also an announcement by NetApp. All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcemnt of NetApp. This was announced by NetApp on their support websites (see https://mysupport.netapp.com/). Bosch approval 31st of January 2018  Bosch approval 7th of May 2019 Bosch approval  20th of September 2019 newer NetApp firmware versions: NetApp Firmware 08.30.40.00 no longer allowed for usage NetApp Firmware: 11.50.R1 no longer allowed for usage NetApp Firmware: 11.50.2 no longer allowed for usage BOSCH qualifies and approves new global NetAp frmware vversions for E2800 controllers. Please always use the latest approved NetApp global firmware where possible Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news.  The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording. Products that were affected: All DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay) Example product variants: DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website Summary of issue NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.   Issue Description First announced in 06/2019: The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release. Workaround No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that is recommended by BOSCH and NetApp. The same applies for HDD firmware.   Solution: Update the NetApp Controller Firmware Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. Please reach out to your local BOSCH technical team and BOSCH BT-SC/ETP-MKP team to ensure that the relevant NetApp Firmware has been approved to be usable for 24/7 video recording and replay use case. Even the global NetApp Firmware can be installed on BOSCH submodel ID 356 Where to get the Controller Firmware All customers with a full NetApp NOW support account and valid warranty on their system can download the controller firmware by using the own NetApp user account. The verison offered at the NetApp NOW platform should be certified and allowed by BOSCH for video use cases.  See also: https://community.boschsecurity.com/t5/Security-Video/TB-VS-date-2020-04-22-New-Firmware-11-50-3R1P3-is-available-for/ta-p/12778 In caase the download option is not offered to one of our customers, we kindly ask to make sure that the unit is registered on the company and that the NetApp NOW account belongs to the company that has registered the unit. In all other cases, please recout out to the BOSCH Support organisation or local Bosch Technical Support desk. A NetApp SANtricity firmware / controller firmware package for E2800 model can be downloaded from the NetApp NOW website.  Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html  Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp:  https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060 NetApp Support Bulletin, please view the following URL:  https://kb.netapp.com/app/answers/answer_view/a_id/1086731 (As the URL can change any time by NetApp, search for the KB id 1086731) ----------------------------------------------------------------------------------------------------------------- Steps to update The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself. NVSRAM File for for duplex. NVSRAM file for simplex and the controller firmware Download the latest SANtricity OS software files from the NetApp Support Site to your management client. From SANtricity System Manager, select Support > Upgrade Center . In the area labeled “SANtricity OS Software upgrade,” click NetApp Support . On the NetApp Support Site, click the Downloads tab, and then select Software . Locate E-Series/EF-Series SANtricity OS (Controller Firmware) . For the platform, select E2800 , and click Go! Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download . Follow the online instructions to complete the file download. Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
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    100% helpful (2/2)
    ‎02-12-2019 02:22 PM
    In BVC 1.5 and BVC 1.6 the Forensic Search option (IVA) is not visible in the GUI anymore.
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    100% helpful (1/1)
    ‎05-24-2018 11:57 AM
    Review on which ports are used for remote viewing.
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    100% helpful (1/1)
    ‎06-18-2018 09:29 AM
    Microsoft iSCSI Software Target  crashes and the cameras added to this DIVAR IP will interupt recording.
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    100% helpful (3/3)
    ‎08-19-2020 07:54 AM
    Which Bosch encoders and decoders are compatible with BVMS? Up until some years ago, new released cameras, encoders, domes and decoders that are introduced into market after a BVMS release could not be connected to an existing BVMS version because these cameras where not known to the BVMS. In the BVMS 4.5.1, a new concept was introduced. This concept treats Bosch video encoders and decoders as generic devices, and automatically recognizes specific device functionality (for example the number of streams, relays and inputs). Based on this information the, at that time, unknown device is added to the system and can be used by the operator. The attached document provides a detailed description of this functionality.
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    100% helpful (1/1)
    ‎11-07-2018 08:31 PM
    MTU and MSS     MTU stands for "Maximum Transmission Unit." MTU is a networking term that defines the largest packet size that can be sent over a network connection. The MTU is typically limited by the type of connection, but may sometimes be adjusted IT network settings. The typical value of the Network MTU is 1514 Byte. If a system sends packets over an Ethernet network that are larger than this size, the data will be fragmented into smaller packets. When referring to Ethernet MTU this includes 4 Byte checksum. The  1514 Byte is the interface MTU without the Ethernet Checksum. In cae there are limitations by the type of connection, the packets will then need to be reassembled on the receiving side (e.g. Bosch video management software or Bosch hardware decoder). However, it can be beneficial to optimize the packet size on the sender side (e.g. IP camera) to the exisitng network infrastructure. As MTU maximum packet size is layer 1 related, the IP MTU that you can be adjusted at the BOSCH device configuration (Configuration Webpages or with the help fo BOSCH configuraiton software like "Configuraiton Manager"). The BOSCH GUI refers to this as “Network MTU”. BOSCH products can manage fragmented data. MSS stands for "Maximum Segment Size" The MSS value is calculated from the MTU. MSS = MTU – (layer 3 TCP header [20 Byte] + Layer 2 IP header [20 Byte]+ Layer Ethernet 1 [6+6+2 = 14 Byte]) For example looking at CPP 6 Platform – like FLEXIDOME IP panoramic 7000 MP in Firmware version 6.50.0128 you can adjust and find the following values: Network MSS (in Byte) - default value = 1460 iSCSI MSS (in Byte) – default = 1460 Network MTU (in Byte) – default = 1514   MTU and MSS can be adjusted at all released firmware versions 4.x and later. CPP-ENC CPP3 CPP4 CPP5 CPP6 CPP7 CPP7.3 yes x x x x x x x No               Here some screenshots as example based on Firmware 06.50.0128  
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    100% helpful (2/2)
    ‎04-09-2020 09:22 PM
    What are the best practices for surge and lightning suppression?
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