This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.
This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.
When camera is set to auto track (by web interface) to "auto"-> IVA is detecting an object but camera is not following.
Auto tracking works and metadata is displayed only on a stored preposition.
Check this article and find out what you can do if you are using one Divar network 2000 and you have a new Flexidome IP 5000i IR camera, but you cannot add it to the Divar because it is not displayed in “Detection” > “Device search” screen.
See what you can do when MIC 7000i with FW 7.72 shows blurred images.
After restart, the quality of the image is good for a short time, but the issue reappear.
The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode.
The camera is integrated into a 3rd party Software.
When login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com"
When accessing the Operator Client from the Kiosk mode, the camera streams displayed on the cameos show a view that does not match the view from Operator Client running from desktop (Under the BVRAdmin account) or Remote Desktop.
