Security: Video

When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes. The unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset.

This article contains 2 options describing the way you can find the Firmware version of your DSA unit, in case the Central Technical Support team is asking you about it or if you simply want to find it by yourself. Check out this article!

What happens when you upgrade the SW of your Management Server form e.g. BVMS 10.0 to BVMS 10.1 and you have not prepared a BVMS 10.1 activation key beforehand?

Question Why I cannot see my camera in the Logical Tree from Operator Client? Answer Please make sure that you have done all the steps below accordingly. Normally, to be able to view a camera in the Operator Client, you need to: Go to the Maps and Structure tab from Configuration Client. Drag and drop the camera in question from the Device Tree to the Logical Tree. Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client.

In the past (prior to Windows Server 2012 R2), in order to perform NIC Teaming, we would have needed two adapters which were from the same vendor, and a third-party software that would make the teaming possible and present the OS with just one “virtual” network card.Now from Windows Server 2012 R2 and up, this is built-in and its hardware agnostic. This means you can use whatever network cards you want and the teaming will work like a charm.

This article helps you to solve the situation where the "No Config" error message appears when you try to authenticate in Operator Client. This error can be persistent, no matter what central server you attempt to login to and no matter what user account or credentials you are trying to use. This means that you have a corrupt cache .dat file on your system. Follow the steps from this article if you attempt to login into BVMS Operator Client and encounter the message below and you want to fix it: "Please enter your credentials... No config..."

If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.

The "storage state failure" alarm doesn't always mean a recording error unless there is a gap at the time of the error for that camera that reported it. It is an error of the iSCSI protocol; it means that when the camera releases the connection for a certain block it has not received a response back from the iSCSI target in a certain time.

This article provides you the way you can set the VIDEOJET decoder 8000/ 7000 (VJD-8000/ VJD-7513) to factory default. Article requirements: VIDEOJET decoder 8000/ 7000 Keyboard monitor

Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?

If you are wondering where can be configured the field of view and focus of the FLEXIDOME IP starlight 8000i, without having to touch the camera or lens, this article will provide you the answer. 

Here you will find the answer and recommendations of our experts related to the NVR integration in BVMS Viewer via DNS

For certain conditions, MIC cameras will display status codes on the video image. What does "status 9" mean on the MIC IP ultra 7100i │ MIC IP starlight 7100i camera's web page ?

Various overlays in the video image provide important status information. But what does mean the blinking play button near the yellow exclamation icon?

If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first. But where you can find this firmware ?

Are you looking for the MIC IP fusion 9000i Wiper/Washer RCP command syntax to incorporate it in the third party software?

If your VIDEOJET decoder does not seem to work properly, most likely it is because the software (SW) version used is not compatible with the firmware (FW) version of your device.

This guide is meant to help you adding new cameras in VRM in Configuration Client and display their images in Operator Client.

VSG is specifically designed to provide integration for 3rd party ONVIF, JPEG, RTSP, and legacy H.263 Bosch devices.

Find out from this article what can you do if the Windows product key cannot be activated on your DIVAR IP and if this message was displayed: "This key didn't work, please check it and try again, or try a different key."