Security: Video

What should you do if you tried to drag an drop the device to the cameo window from BVMS Operator Client and instead having the video, it displays the logical tree?

You may have installed Configuration Manager on your PC, you tried to run it but the software no longer works. What could be the reason?

Follow the steps from this article if you want to configure your camera to detect motion and then send the event to the server, to start recording. This guide helps you set this option only for nights and weekends. It is important that you find the best possible motion detection settings for the camera in order to avoid unnecessary recordings or notifications.

After clicking the Forensic Search button in Bosch Video Management System (BVMS) - Operator Client, "Video image is not available" message is displayed. What could be the reason?

This article explains how to license a system that runs in full Bosch Video Management System (BVMS) mode with help of Security Systems Software License Manager tool (SLMS).

This article provides the step-by-step procedure on how to configure “BVMS” presets and save views.

This article explains how to find and calculate the specific size of BVMS logs on your server when the log starts to overwrite your own data.

Our portfolio contains quite a variety of (mobile) video clients and applications. To get a fast first overview we created the attached table to compare the most important ones.

This article describes how can you check the status of your Software Maintenance Agreement (SMA) for Bosch Video Management System (BVMS)

This article describes how a Tattile camera can be connected to BVMS. We recommend keeping the Tattile camera documentation and BVMS configuration manual at hand to fine tune the system configuration to the specific needs of your project

This article describes the considerations that need to be taken into account when designing a video surveillance system that is suitable for person identification. 

The attached document provides more insights into the system configuration regarding the BVMS - Operator collaboration with Slack

This article provides a step by step description of how to create certificates and configure their distribution in the large systems. 

The BVMS Project Checklist is an Excel-based tool which makes it easier to design a BVMS system. This article describes how to use the project checklist. Pick the attachment you need, depending on the version of BVMS you have

This article presents a consistent overview of the available BVMS articles on the Knowledge Base

The VRM eXport wizard is a tool that allows you to export video directly from the VRM. This article describes how to use the VRM eXport Wizard. BVMS 10 comes with the VRM eXport Wizard 1.20.0016.

Follow this article and find out how to store a snapshot of all cameras automatically from the Operator Client

The firewall configuration dialog is a fixed step in the setup process and will allow automatic configuration of all required firewall settings to run BVMS.

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue dependent on camera type/ FW? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:   How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful

The purpose of this article is to provide step by step instructions on how to successfully import video and storage devices from a DIVAR IP Recording Appliance to a BVMS standalone installation while retaining all existing recorded video.