Bosch Building Technologies

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    100% helpful (1/1)
    Friday
    The following procedure will allow you to create a self signed certificate to allow a trusted connection between a web browser and MVS.
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    Friday
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue dependent on camera type/ FW? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:   How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful
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    Thursday
    This article provides a step by step description of how to create certificates and configure their distribution in the large systems. 
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    100% helpful (3/3)
    Thursday
    This article describes the basic concept of virtualization and it also puts the technology into the perspective of the safety and security industry.
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    100% helpful (1/1)
    Thursday
    This article explains how to enable and collect Video SDK Logs for VSDK based applications.
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    a week ago
    In this article you will find attached an example of scriplet that turns BVMS Operator Clien in full screen mode and creates and displays a simple favorites of one camera
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    a week ago
    You can create a Command Script using the following scripting languages: C# and VB.Net You cannot change the scripting language of an existing Command Script. You can create a Client Script or a Server Script. You can add multiple scriptlets to every script.
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    a week ago
    Configure BVMS Operator Client credentials, so the application starts without requesting username and password and add the shortcut path of the BVMS OC to the Windows start up directory
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    a week ago
    This behavior occurs when you have requested the SMA extension and you didn't upload the Activation file in the BVMS Configuration Client.
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    a week ago
    The MBV-MBase is the license that allows you to extend the SMA in Remote Portal. You receive this license when you place an order to Order Desk for SMA extension and it must be activated in the Remote Portal and on the server like any other license.
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    100% helpful (1/1)
    a week ago
    This article will provide a basic explanation and simple examples of the interfacing (scripting, calling functions by external applications) functionality in Bosch Video Management System.
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    a week ago
    Logs are definitely important. We would even say they are the most important thing for a system to function properly. At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection. This article explains you how and where you can get the BVMS Configuration Collection of your system.
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    2 weeks ago
    If you have for example a DIVAR 7000 AIO as central BVMS server and also, on the same network, you have a DIVAR Network Video Recorder (NVR) to which cameras are connected to and recording, the recording is typically handled by the NVR itself. Therefore, in this case the cameras added on the NVR will continue recording only there because the NVR manages the recording and storage of video footage from them.
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    2 weeks ago
    This article explains why the Live view shows ‘Authentication failed’ in Video Security App.
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    2 weeks ago
    MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?
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    3 weeks ago
    To find out the Windows version compatible with BVMS (Bosch Video Management System), you should consult the Release Letter. BVMS compatibility may vary depending on the specific version of BVMS you are using.
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    3 weeks ago
    Perform an update in the BVMS setting to pull h265 and the recording should start to show up in the playback cameo from BVMS Operator Client
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    4 weeks ago
    During the BVMS upgrade from v11.1.1 to v12.0 through System Manager v2.0 on the DIVAR IP 6000 AIO, the software file placed on an external drive is not visible to be installed. What could be the cause?
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    4 weeks ago
    Regular BVMS 12.0.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.
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    100% helpful (3/3)
    ‎01-25-2024 09:31 AM
    Find out from this article which Bosch encoders and decoders are compatible with BVMS
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