Security: Video

This interface is designed to provide applications an API for controlling Virtual Inputs. To access an existing Virtual Input the application has to know the unique authentication token of the Virtual Input which is used for both authentication and identification.

When smoke or fire is been detected, AVIOTEC will sent a Smoke/Fire event to the Alarm Management and at the same time trigger it’s output.  Using this output status, we are able to trigger the Alarm Management.

Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Alarm Management.

The Virtual Assistant event is mapped to code 751 in the alarm transmitter. It is not possible to differentiate in the alarm transmitter the different scenarios on which an event code should be customized. The event properties sent from the Alarm Management application to the transmitter contains only if it's a VIRTUAL ASSISTANT or LIVE INTERVENTION etc.

For years, we’ve provided a convenient way to view live videos from the Bosch Video Security Client via Remote Portal to complement our products. We’re delighted to share an enhanced service coming in April 2024. VideoView+ is a purchasable license that is simple and user-friendly to access your videos from anywhere.

This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.

The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

This article explains step by step how to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC.

Find out from this article where you can find the sample audio files for the cameras added in the Alarm Management for the "Play audio on device" Action.

Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Alarm Management

AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in Alarm Management which support alarm clip upload. 

Do you want to know what was changed in the new Alarm Management version? Check this article and find out how and where you can see the new features

Bosch Alarm Management allows event-based and continuous cloud recording of connected cameras.

This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:

This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.

This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.