Security: Video

During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.

This article contains the scriplet that on Input sends a RCPP command on Input to another camera to close its Relay 1.

When doing a pull point subscription, at the Start of the events Rule Engine/LineDetector/Crossed is missing, even though the rule is configured, and is given in the GetEventProperties response. The topic name space for RuleEngine/ FieldDetector/ ObjectInside works as expected.

In order to determine the Time Zone values, perform the bit mask operation of the flag value with the combined bit mask value 0x1F800000 as shown below. Bits 23-28 correspond to the Time Zone bits in the Flags.

The "User Manual Bosch AI Alarm Verification Plugin for Milestone XProtect" is a comprehensive guide designed to assist users in integrating and utilizing the Bosch AI Alarm Verification Plugin with the Milestone XProtect video management system.

The Cameo SDK is only backwards compatible, same as the Operator Client. According to the BVMS - Upgrade and Migration guides (boschsecurity.com)

The article describes how to ensure the delivery of the IVA events to Genetec Security Center via Hybrid Driver ( Other ( CPP13 or newer) driver )

By default the maximum number of shown results in the forensic search execution is 1000 and after 200 found results a warning message is shown. This article describes how to change those values.

The internal logs are directly located in the folder C:\ProgramData\Bosch\VMS\Log and then are named like "CameoSdkLog_Instance1.txt.0".  To activate the Cameo SDK logging, the "Init" button has to be pressed after setting the checkbox "Internal logging" and entering an instance name - then logging is activated with the given instance name (e.g. "Instance1").

Milestone search tools (People & Vehicles) find results for other cameras. But the Bosch Forensic Search Agent finds zero results for DINION IP starlight 7000 FW v7.89. Why?

The way to get Metadata in Milestone is through the Bosch Enhanced Metadata Plug-in

This article explains how to enable or disable audio recording for specific camera in BVMS, on action of BVMS Operator Client user.   Follow the step-by-step guide from this article.

During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem.  You can use custom console traces to regroup and run different loggers that are not combined in the default Server Admin list. To create and run custom console traces for Security Center, follow the steps from this article.

For Scriplets (because they are process of BVMS): .NET 4.8.  For SDK App: BVMS SDK .dll is compiled in .NET 3.5; .NET 4.8 can be used because it is backward compatible

External processes can be started within server scriptlets. Check details on C#  System.Diagnostics, Process Class.

This article provides solution for Bosch PTZ camera & Genetec VMS when camera's image does not follow the correct field of view on the map.

This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.

In case of unexpected behavior of the Bosch Forensic Search in Genetec Security Center this page can help during the investigation and in finding the root cause of the problems

This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation. The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.

This article outlines the required license for operating a Bosch Forensic Search within the Genetec Security Center.