Bosch Building Technologies

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    100% helpful (1/1)
    ‎08-02-2022 04:35 PM
    SecureOS sends events from analytics to BVMS, which can be translated into alarms and/or stored into the logbook.
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    100% helpful (1/1)
    ‎05-13-2021 03:45 PM
    Related Products Workstations, Z4G4, Microsoft License Question Is it possible to Activate Windows 10 by phone for Bosch Workstations? Answer With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations. Please perform online activation over internet.
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    ‎01-04-2023 12:30 PM
    Find out from this article what you should do to fix green Image panes in BVMS
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    100% helpful (1/1)
    ‎01-25-2024 10:13 AM
    The HDD compatibility list for DIVAR AN 3000 and DIVAR AN 5000 in the Operations Manual, page 166 or you can find it through this article. Have a look!
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    ‎01-25-2024 10:08 AM
    This behavior is mentioned in the release notes and as a workaround you can separate the cameras into different groups. For example, if you have cameras in 2 different locations, it would be actually better to separate the cameras in 2 groups. But please be informed that by doing so, you will not be allowed to view them all together.
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    ‎01-25-2024 10:02 AM
    ‘Status 11’ means that the wiper is blocked and cannot move freely or cannot move at all. Please check if the wiper is working properly and can move freely.
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    ‎01-25-2024 09:54 AM
    IPMI allows you to remotely monitor and manage certain aspects of the DIVAR IP all-in-one 7000 2U (gen 3), such as power status, temperature, fan speed, and other hardware-related information.
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    ‎01-25-2024 09:31 AM
    It is not possible to have a custom layout, such as 2 X 3. Supported layouts depend on physical characteristics of monitor and on the set aspect ratio. For example, for a monitor with optimal resolution 1920x1080 the following layouts are supported. Other resolutions may have different values. Any resolutions are supported.
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    ‎01-19-2024 11:23 AM
    This is a Camera Trainer exercise that shows how you can Train the Camera for paper jam detection on the paper shredder.
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    ‎01-19-2024 11:07 AM
    An installer doesn’t need to travel to customer's site for fine tuning the configuration, when a Camera Analytics task brings false alarms. The VCA task editor can be used for easy analytic configuration or for troubleshooting.
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    ‎01-18-2024 01:21 PM
    Forensic search is a way of searching your recorded video for events that have happened in the past using the metadata that the camera has generated. You can use the metadata embedded in the video to reverse the process and search for events using the same or different tasks that VA provide. But, do you know what is the difference between individual & common search?
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    ‎01-18-2024 12:40 PM
    New menu option "Import from csv file" available when right clicking on a VRM pool within the Device Tree of the Configuration Client. The option is not offered for Live only or Local storage cameras. 
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    ‎01-17-2024 03:39 PM
    Starting from Firmware v8.80.0090, the file for all CPP14 sub-platforms are now unified into a single file.
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    ‎01-16-2024 09:58 AM
    You can try the steps explained in this article to create a Task using Task Scheduler from MS Windows
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    ‎01-16-2024 09:42 AM
    This is a comprehensive reference for diagnosing and resolving common issues with Infrared illuminators in security systems.
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    ‎01-16-2024 09:25 AM
    Unsupported camera model: Auto-calibration is currently not supported for this camera model. Calibration could produce wrong results or might not work. Why is this message displayed in Configuration Manager?
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    ‎01-11-2024 10:06 AM
    “Error: Discontinuity in network stream!” appears randomly on the monitor/s connected to the VIDEOJET Decoder 7000 (7513). What could be the likely cause of this?
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    ‎08-25-2022 12:18 PM
    Find out from this article what to do when installing Configuration Manager v6.20.0102 on Windows 10 and error message is received during installation of .NET Framework v4.7.2
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    100% helpful (1/1)
    ‎01-09-2024 11:26 AM
    Preventing condensation on security cameras is crucial because it can obstruct the camera's view, affecting its ability to capture clear footage. Over time, moisture build-up can potentially damage the internal components of the camera, affecting its functionality and lifespan
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    a month ago
    Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  
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