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    Security: Video

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    ‎11-27-2023 09:44 AM

    What information is required for password reset of Bosch IP recorders (DIVAR IP - VRM)?

    If you forgot the password of your Bosch IP recorder and you want to reset its password, the Central Technical Support Team can help you.
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    How should the PUK code be used for password reset of Bosch IP camera, SW and HW decoders?

    Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password.
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    ‎11-24-2023 01:53 PM

    How to identify the Knowledge Base articles related to a specific model of DIVAR IP?

    This article will help you to go directly to the technical articles related to a specific model of DIVAR IP, by using labels. Each Knowledge Base article contains relevant labels that relate to the DIVAR IP model for which you are searching for an article.
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    ‎11-23-2023 12:10 PM

    DIVAR IP 6000 & 7000 R2: RAID5 configuration

    If you want to reinstall your unit with unconfigured HDDs and the RAID is not created yet, follow the steps from this article.
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    ‎11-22-2023 10:12 AM

    MOV or MP4 export in BVMS leading to output file split

    By extracting the playback in the MOV or MP4 format using BVMS Operator Client, the video is split into multiple files and not in a single file/ segment. This behavior became visible after upgrading BVMS to version 11.1.1.65.
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    ‎11-21-2023 02:30 PM

    How to disable the digital zoom of AUTODOME IP starlight 5100i IR camera?

    If you want to disable the digital zoom or to limit the maximum zoom-in of the AUTODOME IP starlight 5100i IR camera, you can do that by using the AUX Command 80 (OFF).
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    ‎11-17-2023 02:00 PM

    Where to find the alarm I/O & audio pinout connector block of FLEXIDOME Panoramic 5100i IR camera?

    This article guides you to easily find the connector’s pinout of FLEXIDOME Panoramic 5100i IR camera
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    ‎11-16-2023 09:15 AM

    What are the control ports and ports used for iSCSI on DSA E2800?

    Port 3260 is used on iSCSI ports. Control-ports require 2463, 50889, 161, 162, 80 and 443 to be accessible.
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    ‎01-12-2024 09:46 AM

    How to export logs from Genetec Security Center?

    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.
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    ‎10-26-2021 10:10 AM

    How to update Certificate on IP Camera's & VRM Servers?

    The method from this article shows you how to generate an updated certificate for Bosch IP Camera's and VRM Servers
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    ‎11-10-2023 09:30 AM

    How to load an Audio file in Bosch Cameras?

    The audio file can be played using the RCP+ command CONF_AUDIO_OUTPUT (0x09b9), payload=4 (Sample), which can of course also be sent to the device itself using ATSL scripting.
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    ‎11-08-2023 12:36 PM

    Which .NET Framework version is compatible with BVMS SDK 12?

    For Scriplets (because they are process of BVMS): .NET 4.8.  For SDK App: BVMS SDK .dll is compiled in .NET 3.5; .NET 4.8 can be used because it is backward compatible
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    ‎01-12-2024 09:46 AM

    How to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA?

    Learn from this article how to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA for more in-depth troubleshooting, which might be required by Central Technical Support Team.
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    ‎10-31-2023 01:49 PM

    How to avoid IR Light Reflection on your Camera Bubble?

    Does your camera show you the live view as in the image below? During day time (Color-Mode), the image is good, but as soon Night-Mode kicks-in and the IR-LED's turn on, the reflection is noticed.
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    ‎10-27-2023 03:59 PM

    Is it possible to set the camera interface of MIC IP fusion 9000i to Traditional Chinese language?

    The MIC IP fusion 9000i supports only simplified Chinese language. There is no option to select traditional Chinese in the menu.
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    ‎10-27-2023 03:31 PM

    What to do when the FLEXIDOME IP 3000i IR does not provide Analog stream/ it provides a grey image?

    This article contains some hints about what to do when the FLEXIDOME IP 3000i IR does not provide Analog stream or it provides a grey image
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    ‎04-10-2024 01:41 PM

    Axis cameras & DIVAR Hybrid integration issue - Bit stream threshold is exceeded

    The Axis cameras can be added to the DIVAR Hybrid system and the Live view can be seen for a moment, but when going back to the settings to see the cameras, they are no longer available and the live view is also paused. What to do?
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    ‎10-25-2023 08:20 AM

    Which is the detection distance for weapons with IVA Pro Visual Gun Detection?

    The detection distance (based on the pre-defined requirements*) depends on the focal length and the size of the of the gun. 
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    ‎12-22-2023 09:18 AM

    What should you know about the warranty status of a DIVAR IP unit?

    This policy presents what you should know about the In Warranty and Out of Warranty statuses of an Divar IP unit. Note that, to find out if your unit is under warranty or not,  the serial number of the unit is mandatory.
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    ‎12-22-2023 09:02 AM

    Bosch Video support - DIVAR IP units process

    This policy explains step-by-step what you should know about the Divar IP process when contacting Central Technical Support team and what to expect from them.
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