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    Security: Video

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    100% helpful (1/1)
    ‎08-26-2019 01:03 PM
    Question How can I combine a ISS SecureOS Auto system (providing ANPR functionality) with a BVMS system? Answer The attached document describes the steps how to configure BVMS and the ISS SecureOS Auto system for achieving watchlist ANPR alarms and recorded ANPR detections into the BVMS logbook.  
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    100% helpful (1/1)
    ‎07-10-2019 12:25 PM
    VSC, Video Security App, Bosch Video Security App 3.0.1.75 fixes internet connection issue.
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    ‎06-05-2019 02:16 PM
    Microsoft Event Logging, when an error occurs, the system administrator or Integrator must determine what caused the error. The operator can then use the event log to help determine what conditions caused the error and identify the context in which it occurred. Starting Event Viewer The procedure for starting Event Viewer depends on your starting point, e.g. windows key + R type in ”eventvwr.msc” hit enter. Selecting Computers With the decent administrative access, you can select any computer in your network to view that Microsoft system event logs. To select computers in Event Viewer: In the top of the console tree, right-click Event Viewer (local), and then click Connect to another computer. Enter FQDN/NetBIOS name or browser to the regarding machine Adjusting Event Viewer Settings In the console tree, right-click the appropriate log file, and then click Properties. Click the General tab. Saving Event Logs In the console tree, right-click the appropriate log file, and then click Save Log File As. Navigate to the subfolder in which you want to save the file, type a name for the file, click the file type, and then click Save. Clearing Event Logs In the console tree, right-click the appropriate log file, and then click clear all Events. You are prompted for whether you want to save the log to a file before clearing it. Click “Yes” to save a log and clear all events. If you click No, the log is not saved, but all events are cleared from the selected Event log. If you click Cancel, the request to clear the log is canceled. Viewing Event Details In the console tree, right-click the appropriate log file. A list of events in the log file is displayed in the details pane of Event Viewer. Click a specific event in the details pane to display the Event Properties dialog box and details about the event. Filtering Events In the console tree, right-click the appropriate log file, and then click Properties. Click the Filter tab. Type the appropriate information that you would like to filter. Finding Events In the console tree, right-click the appropriate log file. On the View menu, click Find. Type the appropriate information that you would like to find in the dialog box, and then click Find Next.   Event Types: Event type Description Error An event that indicates a significant problem such as loss of data or loss of functionality. For example, if a service fails to load during startup, an Error event is logged. Warning An event that is not necessarily significant, but may indicate a possible future problem. For example, when disk space is low, a Warning event is logged. If an application can recover from an event without loss of functionality or data, it can generally classify the event as a Warning event. Information An event that describes the successful operation of an application, driver, or service. For example, when a network driver loads successfully, it may be appropriate to log an Information event. Note that it is generally inappropriate for a desktop application to log an event each time it starts. Success Audit An event that records an audited security access attempt that is successful. For example, a user's successful attempt to log on to the system is logged as a Success Audit event. Failure Audit An event that records an audited security access attempt that fails. For example, if a user tries to access a network drive and fails, the attempt is logged as a Failure Audit event.   The events themselves are what we’re trying to see, of course, and their usefulness can range from really specific and obvious things that you can fix easily to the totally undefined messages that don’t make any sense and you can’t find any information on your preferred search engine. example: The regular fields on the display contain: Log Name – while in older versions of Windows everything got dumped into the Application or System log, in the more modern editions there are dozens or hundreds of different logs to choose from. Each Windows component will most likely have its own log. Source – this is the name of the software that generates the log event. The name usually doesn’t directly match with a filename, of course, but it is a representation of which component did it. Event ID – the all-important Event ID can actually be a little confusing. If you were to Google for “event ID 122” that you see in the next screenshot, you wouldn’t end up with very useful information unless you also include the Source, or application name. This is because every application can define their own unique Event IDs. Level – This tells you how severe the event is – Information just tells you that something has changed or a component has started, or something has completed. Warning tells you that something might be going wrong, but it isn’t all that important yet. Error tells you that something happened that shouldn’t have happened, but isn’t always the end of the world. Critical, on the other hand, means something is broken somewhere, and the component that triggered this event has probably crashed. User – this field tells you whether it was a system component or your user account that was running the process that caused the error. This can be helpful when looking through things. OpCode – this field theoretically tells you what activity the application or component was doing when the event was triggered. In practice, however, it will almost always say “Info” and is pretty useless. Computer – on your home desktop, this will usually just be your PC’s name, but in the IT world, you can actually forward events from one computer or server to another computer. You can also connect Event Viewer to another PC or server. Task Category – this field is not always used, but it ends up basically being an informational field that tells you a bit more information about the event. Keywords – this field is not usually used, and generally contains useless information. As a rule of thumb (common way of doing), you should try searching by the general description, or the Event ID and the source, or a combination of those values. Just remember that the Event ID is unique for each application. So there is a lot of overlap and you can’t just search for “Event ID 122” only. This is because users might find the list is too large and too general, your specific search aspect might not fit your issue.
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    ‎05-23-2019 07:45 AM
    Question  What's new in version 1.2? Answer Next to general stability improvements and bug fixes, version 1.2 of the Project Assistant introduces the following new features: Support of Flexidome IP 8000i Wi-Fi camera with regard to wireless commissioning .txt file import now supports tags to be somewhere in the column header, e.g. “IP address [ip]”, where for version 1.1 only the [ip] tag was allowed in the column header exclusively Software sealing support for cameras with firmware 6.60+ Extended report information Related News Project Assistant project file import functionality in Configuration Manager 6.10 Bosch portable camera installation tool is available and can be used in combination with the Project Assistant (check out the corresponding how-to video in this community)   PS: For detailed information, please refer to the release letter attached.
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    ‎04-04-2019 12:52 PM
    In all VRM installation packages the required .NET framework package is included in the VRM installation routine. As Microsoft Operating Systems are expected to get and have the latest security updates applied before installing any new software component like VRM (Video Recording Manger) or VSG (Video Streaming Gateway), the installer will successfully finish the installation routine. The same is valid for BOSCH DIVAR IP product range:  The DIVAR IP Appliance installer contains Microsoft update packages available from Microsoft at the time BOSCH creates the Appliance installer. But all Microsoft Updates release after the Appliance installer release date are not included in the BOSCH package. It is therefore recommended to check for Microsoft updates whenever a Bosch DIVAR IP Appliance installer is installed. For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is also strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated. Note: In case an error code 5100 is shown during the VRM Software installation, please ensure that all Microsoft updates for the used Operating Systems are installed and run the BOSCH Software installer after that once again. For more details Microsoft provides more informaiton here: https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/ For older BVMS and VRM installations please also refer to the following previous article: https://community.boschsecurity.com/t5/Security-Video/-/ta-p/416
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    ‎02-22-2019 11:41 AM
    Question  What's new or fixed in Project Assistant 1.2.2? Answer Next to general stability improvements and bug fixes, version 1.2.2 of the Project Assistant introduces the following new feature on all three platforms: Allow re-configuration of a camera, e.g. wirelessly adjust the field of view of a FLEXIDOME IP starlight 8000i , while local recording is running. One bug fix worth mentioning explicitly is that we addressed a connectivity issue, which was faced, when connecting wirelessly to multiple FLEXIDOME IP starlight 8000i cameras one after another. Related News We have published a new Excel template file that makes the import of existing information into the Project Assistant even easier. Feel free to check out the updated Knowledge Base article. Further information can be found in the release letter attached. Best regards, Your Project Assistant Team!
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    ‎01-17-2019 10:12 AM
     The Software "VIDOS" or "VIDSO-NVR" with the replay tool "Archive Player for VIDOS" are all rather outdated former software developments of BOSCH ST. We kindly request all our partners and customers in the need to get technical support on license transfers to get in contact with a local BOSCH team (e.g. Sales contact person). Level 2 Support / ASA organization can assist and help you to find a correct contact person as well, but a support ticket should and can no longer be created as license transfers are no longer offered for discontinued and outdated software. Status of Aug 3, 2018   In many countries, the VIDOS Software went end of live 2011. With this announcement, we inform about the discontinuation of the software maintenance and license transfers. Please be aware of the EOL status (End of life). EOL was rolled out globally in June 30, 2011 with some exceptions in North America. December 31, 2012 and later it was no longer possible to purchase the software. End of 2015 License management was restricted. Due to many other changes (Operating system limitations and not state of the art security support), it is anyhow no longer possible to use those software. BOSCH does offer for a long time other software generations and we offer migration support from commercial side to find software today that can meet the needs in projects. Since 2018-08-03, BOSCH Support can no longer offer license transfers for VIDOS and similar former Software packages. Following Type Number and SAP Number is included:   For more details you can check with the Technical Support for video products at BOSCH in your region.
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    ‎01-15-2019 02:21 PM
    Version 1.2.1 has been released for iOS only. It resolves an issue when trying to connect wirelessly to a FLEXIDOME IP 8000i camera. There was an issue where the operating system blocked the Wi-Fi access.
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    ‎12-06-2018 09:40 AM
    With the introduction of the Configuration Manager 6.10, we will make the transition from one tool to the other smoother by offering an import feature, which allows you to import all cameras from a .bpassist project file without having to re-enter the individual credentials of each device. The feature allows you to: import one or multiple encrypted .bpassist project files at once automatic integration of device credentials check the software seal information to make sure configuration of each device has not been tampered with integrate the project file grouping into your existing structure create a backup of your system configuration after a successful import   Example: Go to the "Tools" menu and select "Import Project Assistant File..."    Select one or more .bpassist files that you want to import    After entering the project file passwords, the Configuration Manager can decypt the files and you will then be prompted with an overview of the project file content Choose where in your existing structure you want to integrate the new devices ("Import to group" section) Verify project file content Select, whether you want to create a backup after import Select, whether you want to keep the project file groups after import After successful import, you can find all newly added devices in your target directory  
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    ‎12-06-2018 03:48 PM
    For larger projects, where many cameras need to be commissioned, the question might come up on how to tackle it in the most efficient way using the Project Assistant. In the end, a Project Assistant file can comprise up to 500 cameras. Especially if multiple contributors perform the commissioning step in parallel, you need an appropriate approach. For visualization reasons, let's use a simple example. Let's imagine we have a project that comprises 500 new cameras in total. 250 cameras for building A and another 250 cameras for building B. Here are two options: Creating multiple (sub-) projects and merge them in Configuation Manager If you cannot use Dropbox for synchronisation via the cloud, you can simply create 2 projects - one for building A and one for building B. Both projects can be prepared ahead of time, e.g. in the office, and exported in order to share them. Sharing the exported as well as encrypted project files can be done via E-mail, thumb drive, any of the major cloud storage services, etc.*. Now let's assume that there is one contributor working on building A and one working on building B. After each contributor has commissioned his or her 250 cameras each, they can themselves export the project files. To re-combine or merge both sub-projects, we have introduced a Project Assistant project file import feature in our Bosch Configuration Manager 6.10. This feature allows you to conveniently import multiple project files at once and to easily integrate them into your existing system structure. Please, check out the corresponding "How to import project files into Configuration Manager 6.10" article in this community. * Restrictions due to project file size might apply depending on the sharing medium. The synchronization functionality is only available for Dropbox. Using the Dropbox Synchronization feature This feature let's you plan and preprare a project ahead of time, e.g. in the office, which can then be shared via Dropbox with multiple other contributors as needed. That means everyone that was "invited" to work on this project has access to the same project file, where there is only one "master" version residing in the cloud that is accessed and synchronized via Dropbox. Consequently, you can avoid managing multiple versions of the same project file. Therefore, depending on the internet connectivity of all contributor's devices, you can see the real-time progress of the project, no matter if you are in building A, building B or even in the office. All updates to the project are immediately synced via Dropbox among all contributors. If you want to know how to setup it up, please check out the following videos:   Of course, the Project Assistant project file import feature in our Bosch Configuration Manager 6.10 is also available for futher configuration and system integration for this option, as well.
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    100% helpful (1/1)
    ‎11-26-2018 02:22 PM
     In August 2018 (10-08-2018) the VRM version 03.71.0029 was released. The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056. Changes / Bug Fixes: One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter. For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required. VRM logging to collect for in depth expert troubleshooting In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed. Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file) Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected. Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for     ...\Bosch\Video Recording Manager\VRM Server   folder at your VRM server to find a similar directory view like shown in the screenshot here below: Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident. Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug". The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required. As seen in an earlier screenshot above the VRM configuration file is found in the directory:     ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.  
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    ‎10-10-2018 03:08 PM
    rectrieve live video with Video Security Client Software for Windows version 2.2
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    100% helpful (1/1)
    ‎11-06-2018 12:51 PM
    Symptoms When scanning a QR or Data Matrix code on a label using the Project Assistant app, it can happen that you get an error message that the MAC address cannot be found (1) or that only part of the address is correctly extracted (2). Diagnosis  First of all, there are different types of labels: product labels (on the device) box labels (on the outside of the box/packaging) installer / UX labels (inside the box /packaging) Symptom (1) can only happen when scanning a product label because some QR or Data Matrix codes do not contain a MAC address, depending on the product, even though the MAC address is available in plain text right next to the code.   The box and installer label codes, however, always contain the MAC address information. Symptom (2) can happen when scanning certain installer labels due to legacy formatting. Solution We have further standardized the labels so that the symptoms mentioned above will be resolved. There will be a transition period, however. As an alternative for symptom 1, you will have smooth experience when preferably scanning the box label. If you encounter symptom 2, we ask you to enter the MAC address manually or use the December 2018 release of the Project Assistant (version 1.2) PS: For full transparancy on QR code / Data Matrix content and/or troubleshooting purposes, you can use conventional code scanning apps available in the resepective app stores.
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    ‎10-22-2018 05:03 PM
    Learn how to design a network on which BVMS can run comfortably.
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    100% helpful (1/1)
    ‎10-10-2018 03:42 PM
     Bosch software is distributed via the Bosch website, but can also be re-distributed by Bosch partners. It is important for the system-installer to check if the installation file he or she has received, matches exactly with the output of the engineering process. There are several risks that, in the distribution path, changes are made to the installation file. Keyloggers or other spyware could be added to the installation, or in theory video surveillance footage could be routed to external resources. The attached document describes how the integrity of software can be checked.
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    100% helpful (2/2)
    ‎09-10-2018 01:43 PM
    Use the project assistant to commission multi-camera projects and generate project reports. Available for Windows and iOS and Android. (status 2018-08-06 / Version 1.1)
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    ‎09-10-2018 01:37 PM
    The name that you assign to a camera in the Project Assistant is currently not displayed in the Configuration Manager device list.  This will be fixed with the next version of the Project Assistant, which is planned to be released in November 2018.   Current experience: Setting camera name in Project Assistant   Current Configuration Manager view (based on Project Assistant version 1.1) Camera name is only displayed in the "Camera name" section on the right-hand side, not in the device list on the left. You only see the camera's IP address.
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    ‎05-18-2018 07:33 PM
    Firmware The table below lists the firmware versions which are used in the BVMS 8.0 system test. Bosch Video Stitcher 1.6.0.63 VideoSDK 6.12.0078 Firmware MPEG-4 4.15.0002 Firmware CPP3 5.74.0004 Firmware CPP4 6.41.0037 Firmware CPP5 6.30.0047 Firmware CPP6 6.41.0037 Firmware CPP7 6.41.0037 Firmware CPP7.3 6.41.0037 Firmware CPP-ENC 5.53.0004 (for VIP X1600 XFM4) Firmware CPP-ENC 5.97.0005 (for VJT XF E family, VIDEOJETdecoder 3000) Firmware X1/X2 2.53.0005 VIP XD HD 1.8 VJD 7000 54.8.2 VJD 8000 9.00.0134 VRM 3.70.0056 VSG 6.42.0010 iOS 9.0.2 / 9.3.5 / 10.3.1 Web Client 11.0.96 Software The table below lists the software versions which are used in the BVMS 8.0 system test. BIS 4.3, 4.4, 4.5 DiBos 8.7 BRS 8.10/8.11 Allegiant MCS 2.94 / 2.95 Intuikey Keyboard 1.96 DVR FW Version 2.3.2 (DVR400 / 600) 3.61 (DIVAR 700) 2.5.0 (Divar AN 3000/5000) 1.2.1 (Divar Network/Hybrid) SQL Server 2014 Operating systems Operator Client Windows 8.1 64-bit; Windows 10 64-bit creators update (1703) Config Client Windows 8.1 64-bit; Windows 10 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Management Server, Mobile Video Service Windows Server 2008 R2 SP1 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Cameo SDK 1.3.0.0 BVMS SDK 1.9.0.0 RCPP 4.53.0.35 Hardware drivers NVIDIA Quadro Quadro Pro Driver for Microsoft Windows 7/8.1 (64-Bit) 385.08 (28.June 2017) Quadro Pro Driver for Microsoft Windows 10 (64-Bit) 385.69 (21.September 2017) AMD FirePro Unified Graphics Driver for Windows 8.1/10 (64- bit) 17.Q3 (27.July 2017) Bosch strongly urges customers to use the driver and software versions mentioned above. This ensures that the software can perform its task reliably.
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