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    Security: Video

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    ‎06-08-2021 09:11 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support. How to collect Video SDK log files?   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes
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    ‎06-08-2021 09:06 AM
    This article lists the initial troubleshooting steps and concrete instructions for collecting logging for issues with ONVIF cameras, added to BVMS system. We will classify the different issue scenarios one can have using ONVIF cameras in BVMS system. Depending on the issue the article lists the required logging to start initial troubleshooting.
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    ‎05-20-2021 03:58 PM
    Operator Client helps you display the original full image circle of a panoramic camera, its image dewarped or you can select a point of interest of the image. Cropping and using ePTZ in a cropped image is possible in Live and Playback Mode. The Image window allows a flexible resizing of the Image pane that displays a panoramic camera or any other camera. This article provides you information on how you can switch the view mode of panoramic camera in Operator Client. Article requirements: Operator Client Panoramic camera PC/ Server/ Workstation
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    ‎05-13-2021 03:39 PM
    Related Products: BVMS / MVS / VSDK Overview: On request from development to provide a dump file from MVS system please follow the steps in the solution section.   Step-by-step guide   Reproduce the issue Download the Microsoft debugger procdump (https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx). The procdump tool is also attaced to the article :How To create BVMS memory dump?  When application is crashing, do not click any buttons on the appeared error window that will change the program state. Run the procdump.exe from the directory where you copied the tool with following command line (Start - cmd): procdump.exe –ma <name of the programm exe> <dump file name>.dmp   In the case of MVS you need to do that for all 4 MVS services: - Bosch.MVS.SourceProvider.BVMS.Service.exe - Bosch.MVS.DataStorage.Service.exe - Bosch.MVS.SourceProvider.MobileCamera.Service.exe - Bosch.MVS.Transcoder.Service.exe
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    ‎05-13-2021 03:07 PM
    In order to start to analyze and optimize Video Analytics settings for particular customer set up, we need initial information and export of example video. This article describes the absolute minimum information we need in order to start analyzing and optimizing Video Analytics performance. Video Analytics (VA) task performance optimization Please provide the following details:   Symptom specific Information   Problem Description   Describe the expected result from the VA task. It is important to get detailed information of the results VA should provide. Define what is the customer’s priority: High sensitivity - miss as few true alarms as possible, but increases the likelihood of more false alarms! High precision – have less false alarms, but accept the risk to miss true alarm! Using VA is always based on balancing between sensitivity and precision. It is not always possible to get high sensitivity and high precision at the same time.   Provide an export of recorded video that should contain: Meta data: for basic understanding of meta data, please read the latest Software Manual Video Content Analytics for instructions about doing a video export with meta data, please read the article: How to export video including meta data (Export video including Video Analytics meta data).   Couple of examples of false alarms (in case false alarms are the issue) Provide the number of false alarms per time span (per day, per week, etc.) What would be acceptable as a number of false alarms per time span   Couple of   examples of situation that should have caused alarm, but VA did not generate the alarm as expected. In this case please provide the time stamp of the event and short description   Screenshot from the Camera Calibration Verification page - only in case calibration is needed for the particular VA functionality  access the Calibration Verification page of the camera (via the Configuration Manager or Web Interface)  provide screenshot from the verification of each parameter used for camera calibration     Note:  For more information on Camera Calibration and Calibration Verification, please check: How To calibrate camera for Video Analytics?
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    100% helpful (1/1)
    ‎04-29-2021 10:19 AM
    ⚠️  CAUTION! If a computer on which VRM Server is starte d is simultaneously accessed by multiple  Configuration Manager programs, this can result  in an inconsistent VR M configuration. Ensure  that different people do not make chang es to the configuration at the same time.   Step-by-step guide Open one browser and type in the IP address of the VRM server you are pulling the log from. This will take you to the VRM Monitor web page. Log in with the VRM credentials (default user name is srvadmin); by default, there is no password   3.82 version: Go to Monitoring > System > Logbook The Export  Log bock page allows you to export all or only selected system  log s as a .zip file. Export system  log s Select the desired export  log book options. Export as ZIP  – Click to create a .ZIP file with selected   log  files, for example to send them to the Central  Technical Support Team.   3.83 version: Please note that the interface for VRM v3.83 has changed on the log collection. Therefore, the VRM log collection will be done by accessing Monitoring > System > Export Logbook Export system  log s Select the desired export  log book options. Export as ZIP  – Click to create a .ZIP file with selected   log  files, for example to send them to the Central  Technical Support Team. You can also collect the device maintenance logs from the VRM monitor (for VRM 3.50 or newer) Open the   VRM monitor   and log in with the VRM credentials Go to   Monitoring->   Devices   -> click on the   download icon   next to the camera
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    ‎04-29-2021 10:16 AM
      Related Products: VRM, Genetec Security Center Overview: It is possible to use VRM free of charge (no extra VRM license is required) within Genetec Security Center. Genetec is sending encrypted secret to the VRM server with the number of the licensed channels. When VRM receives and validates this, it can be used for that number of channels for 24 h. A periodic license update is send by Genetec, so the VRM licensing is guaranteed as long as it is used with Genetec Security Center. Default settings, if not extra configuration is needed or done. -License for 1000 Cameras - License update is done every hour   How to license more than 1000 cameras or change the license update period for VRM within Genetec Security Center: Open the Config Tool and Launch a Video Task Select the Archiver Go to the Resource Tab and click on Extensions From the Tab Installed extensions select Bosch. In the Tab VRM add a new VRM and/or select already configured VRM. Click on Advanced settings and add the following parameters If you need to license the system with more than the default 1000 licenses – create the parameter with Name VrmLicenseRequestCount and as value put the required number of licenses. The parameter name is case sensitive If you need to change the duration of the period between each license request (there is always one license request when the archiver starts) – create the parameter with Name VrmLicenseRequestPeriod. The duration of the period is in milliseconds. The default value is one hour. If the value is set to 0, the license request are disabled. The parameter name is case sensitive     Press Enter to confirm the entry and then Close Press Apply and then OK. At the webpage of the VRM one can check if the number of licenses is changed.                    
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    ‎04-29-2021 09:06 AM
    The   Clear   button on the   Configuration Manager   is designed to clear the codes that are self-generated by the IP firmware or the Configuration Manager itself. Follow the steps below, if you want the "Clear" button from Configuration Manager to able to erase the Alarm task script that are self created by users themselves.   Step-by-step guide   When you create your alarm task script, add it within an opening quotes which then the   Clear   button will be able to erase all those codes within the quotes. Alternatively, create your own quotes within your script by following the below rules. In the  Below example,   //{{MyScript_start   is inserted before any script and   //}}Myscript_end   is inserted at the end of the script. By doing this, the   Clear   button will now be able to recognize and detect the manual scripts created by user and erase them.   Example: //{{Myscript_start ControlCode auxon1:={Operation(AuxOn)Number(1)}; if(Motion(1))then auxon1; //r1_o1 //}}Myscript_end
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    ‎04-05-2021 05:03 PM
    When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
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    ‎04-05-2021 04:33 PM
    Intelligent Insights support controlling Bosch IP cameras by  Common Gateway Interface  (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached. Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
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    ‎04-05-2021 04:01 PM
    Currently, most of the cameras are using profiles that are wrong created or profiles that actually belong to legacy cameras like the "excellent" profile. Therefore, the bitrates to the storage could be exceeded and probably will exceed during match when lot of motion is created. This article is focused on a method of creating a new profile with own parameters and make this new profile active.
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    100% helpful (1/1)
    ‎04-05-2021 12:02 PM
    This guide is meant to help you adding new cameras in VRM in Configuration Client and display their images in Operator Client. Before adding a new camera there are a few things that need to be taken into consideration: You are not exceeding the maximum number of channels allowed. Each unit has a maximum number of channels. For example: DIP 5000 AIO the maximum number of channels is 42 DIP 6000/ 7000 AIO the maximum number of channels is 128 You have the neccesarry number of licenses installed on the system The units come with 8 channels pre-licensed. If you want to add more cameras or encoders/ decoders, you need first to make sure that licenses have been purchased. The system has enough storage to cover the retention time of the cameras. If there is no storage available,   there is a risk that your system will stop recording. The bandwidth available of the unit is not exceeded. For example: Bandwidth   DIP 5000 AIO: 170   Mbit/s Bandwidth   6000/ 7000 AIO: 550   Mbit/s Article requirements: Operator Client Configuration Client Camera PC/ Server/ Workstation
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    100% helpful (1/1)
    ‎04-05-2021 11:51 AM
    Check if your system is performing correctly! The VRM Monitor is one of the best options to check if the system is recording correctly, providing a quick overview as well as detailed information about all the cameras and storage added to VRM. In this article you are going to see how to access VRM Monitor from Bosch Video Management System (BVMS) Configuration Client.   Furthermore, you will find here some useful information about each section on the Dashboard page.
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    100% helpful (1/1)
    ‎06-03-2020 11:33 AM
    Question BVMS Lite and BVMS Viewer are BVMS editions that you can download and activate free-of-charge. How can I set-up a basic (live and recorded video) BVMS system? Answer First, you need to download the software package, active the BVMS Lite license and install the software. This is described in this article: BVMS - Activating a license. Second, you need to prepare an iSCSI environment which is suitable for recording video. Any Windows Server based operating system will do. This is described in this article: BVMS - Configuring a Microsoft iSCSI target. Last, you need to add cameras to the system and start the recording. This is described in this youtube video: How to add a new camera using Configuration Client (BVMS). Now, have a look at the Operator Client quick guide and you're ready to go! Where can I get more information on advanced functionality? Once the software (configuration client or operator client) is running you can press F1 at any time to open the embedded software help! All of the advanced functionality BVMS offers is explained in the help files.
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    ‎05-29-2020 05:28 PM
    Dear community, The Project Assistant has been around for almost 2 years now and we are wondering how it has affected your way of working? The initial idea of the Project Assistant is nicely summarized in this video: Feel free to share you experiences and best practices with us - here in the community using the comment section below 🙂 Stay tuned and healthy Your Bosch Security App Team
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    ‎04-17-2020 05:45 PM
    Question What's new in version 1.4.0? Answer   ## Bosch Remote Portal ## Easily register cameras to the Bosch Remote Portal - the IoT hub to connect all Bosch BT products. For End-Customers and Installers it provides device management and value-added services as well as camera application management benefits. ## Faster configuration ## Cameras delivered with firmware version 7.10 and newer do not require a reboot anymore when changing the IP address or other network settings. This version of the Project Assistant takes this into account, speeding up the commissioning process even more. ## Specify DNS server address ## A DNS server address is now supported in the application. Now you can simply add a time server URL or connect your cameras, with static IP addresses, to the Bosch Remote Portal. We always appreciate feedback, which you can share here our Knowledge Base as well as as via email (security.apps.com). Thank you and please stay safe in these challenging times. Your Bosch Security App Team PS: The Windows version will be available shortly in our Download Area and the Android respectively iOS versions will made available in the stores once the publishing process completed.
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    100% helpful (3/3)
    ‎02-12-2020 10:10 AM
    The attached document describes the settings you must perform after having installed BIS and BVMS on the different computers. Ensure that the installations of BIS Server and BVMS Management Server were performed successfully on separate computers. Additionally you must have purchased and activated an OPC Server License for BVMS.   The document can be found in the attachments section on the bottom of the page or the right side of the page.  Please look for the attachment icon.
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    ‎09-24-2019 09:39 AM
    Question What's new in version 1.3.1? Answer Dear users, thank you for working with the Bosch Project Assistant. Based on your feedback, we have introduced the following improvements and features to make its use even more effective and enjoyable: • Sorting option on project overview page • Easier and faster removal of cameras from a project • Time server support • Re-commissioning support for VRM-managed cameras (focus on Flexidome IP 8000i) • Configuration mismatch (between project/app and camera) resolution dialog • Integration of Bosch Portable camera installation tool (NPD-3001-WAP), i.e. automatic detection of its wireless access point, management of multiple tools, and configuration of the tool’s network settings within the app Please check out the updated article " How-to: connect to and configure the portable camera installation tool ". Here we have added new videos that help you to get started and which explain the sepcifics of the different platforms - iOS, Android and Windows. Enjoy! Your Bosch Security App Team PS: For details, please have a look at the latest release letter in our Bosch Security Download Area.
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    ‎09-19-2019 08:32 AM
    The attached document aims to provide concerned parties, such as customers, users, operators or consultants, with an overview of data privacy and protection related features of BVMS Person Identification. Moreover, this document describes how data, as processed during the Person Identification steps, can be classified. Finally, this document lists technical measures for data protection in the context of BVMS Person Identification.
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    ‎09-18-2019 09:17 AM
    As video surveillance use grows in commercial, government and private use cases, the need for low-cost storage at scale is growing rapidly. BVMS, Bosch cameras, HPE hardware and SUSE Enterprise Storage provide a platform that is an ideal target for recording these streams. There are numerous difficulties around storing unstructured video surveillance data at massive scale. Video surveillance data tends to be written only once or become stagnant over time. This stale data takes up valuable space on expensive block and file storage, and yet needs to be available in seconds. With this massive scale, the difficulty of keeping all the data safe and available is also growing. Many existing storage solutions are a challenge to manage and control at such scale. Management silos and user interface limitations make it harder to deploy new storage into business infrastructure. The solution is software-defined storage (SDS). This is a storage system that delivers a full suite of persistent storage services via an autonomous software stack that can run on an industry standard, commodity hardware platform. Bosch, Hewlett Packard Enterprise (HPE) and SUSE have partnered to deliver the benefits of SDS to the video surveillance industry. Using SUSE Enterprise Storage™ on HPE ProLiant DL and Apollo servers in a Bosch video surveillance environment simplifies the management of today’s volume of data, and provides the flexibility to scale for all enterprise storage needs. The full description can be found in the attached whitepaper.
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