What's new in version 1.2?
Next to general stability improvements and bug fixes, version 1.2 of the Project Assistant introduces the following new features:
Support of Flexidome IP 8000i Wi-Fi camera with regard to wireless commissioning
.txt file import now supports tags to be somewhere in the column header, e.g. “IP address [ip]”, where for version 1.1 only the [ip] tag was allowed in the column header exclusively
Software sealing support for cameras with firmware 6.60+
Extended report information
Project Assistant project file import functionality in Configuration Manager 6.10
Bosch portable camera installation tool is available and can be used in combination with the Project Assistant (check out the corresponding how-to video in this community)
PS: For detailed information, please refer to the release letter attached.
Combined firmware package 6.60 – applicable to all platforms
The Release Letter of the combined firmware package for all platforms 6.60.1321 provides information about the dependencies between firmware versions for a better understanding of the upgrade process of devices with older firmware.
CCP4 and CPP6 devices:
Due to an internal file system being introduced to CPP4 and CPP6 since firmware 6.10 and architectural changes thereof, a direct upgrade from firmware below version 6.10 to latest firmware is only possible via intermediate firmware 6.1x.
CPP4 cameras with firmware versions below 6.10 need to upload this package twice. For example, when having firmware 5.92 on a CPP4 device, you need to load the CPP all common firmware file two times: > First time this is loaded the device will be updated to the 6.11.0021 which is part of the common file. > Second time you load the common firmware file, the update to 06.50.0128 will be performed.
CPP6 cameras with firmware versions below 6.10 need to upload the separate firmware version 6.1x first to receive the latest firmware version. This means that intermediate firmware version 6.1x for CPP6 needs to be requested from your technical support. A support ticket to Level 3 team at MKP PRM group via the support ticket system is needed. In case we see a high demand for that a new combined firmware file might be created by PRM. Only after receiving and uploading firmware 6.1x, you can upload combined firmware package for all platforms 6.50.0620 or CPP6 specific firmware 6.50.0128.
This combined firmware cannot be applied to CPP5 products with firmware version older than 5.91. It is required to upgrade to intermediate firmware 5.91 first
This means that intermediate firmware version 5.91 for CPP5 needs to be requested from your technical support. Only after receiving and uploading firmware 5.91, you can upload combined firmware package for all platforms e.g. 6.50.0620 or CPP5 specific firmware 6.30.0059. To find a combined firmware file in the downloadstore you can use the folowing URL syntax: https://downloadstore.boschsecurity.com/index.php?type=fw&filter=CPP
or you use the CPP 6.50 combined file here: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/CPP_FW_6.50.0620.fw
and Releaseletter of that combined firmware package: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/Bosch_Releaseletter_CPP_FW_6.50.0620.pdf
Note: Upgrading from versions lower than 5.5x
To upgrade to a newer firmware version using this combined firmware package, firmware versions before 5.5x require an intermediate update cycle using the respective platform firmware version mentioned above.
This firmware and its included platform firmware builds are not applicable to MPEG-4 products.
The final firmware version for VIP-X1600-XFM4 modules is FW 5.53. No newer firmware will be provided for these modules.
Configuration Manager cannot upload this Combined Firmware file to VIP-X1600-XFM4 modules. Use the module’s web page instead for uploading; or use the separate firmware file.
The final firmware version for CPP3 devices is FW 5.74. No newer firmware will be provided for these products.
The Combined Firmware file does not load onto VG4 AUTODOME or AUTODOME Easy II via the browser when running a firmware version before 5.52.0017. The specific platform file should be used instead.
(Note: In case any link might not work to the current DownloadStore, see attached a copy PDF of the Release Letter.)
How to get and request a BOSCH Legacy Firmware:
The procedure to request and get an legacy firmware that is no longer online in the web is as follows:
Customers are kindly requested to reach out to the local BOSCH Support (L1 and L2 team).
Bosch Level 2 will ask for the exact BOSCH Commercial Type Number (CTN). The local BOSCH team can check the Global End of service date. The project background (How many of these devices/cameras) need to be collected.
The relevant BOSCH Technical Support (e.g. Level 2) can explain and check if there is the chance to update the project and included management software in order to be able to use the latest BOSCH device firmware as the goal is to have a non-vulnerable product in productive environments.
In case there is no newer firmware available (hardware was discontinued), a commercial hardware upsell can be recommended.
In general all firmware that is not available on the product catalog, and for all firmware files that are ranked to have vulnerabilities, this need to be documented in a Technical Support case.
In case legacy firmware is anyhow needed and requested by our customers, the Bosch Technical support will start an approval flow. The BOSCH Level 3 Technical Support will provide a form/document that must be signed by the installer/endcustomer. See an example PDF (empty) "Example_Aged_Software_Release_form.pdf" attached to this article. Such a form will be prepared by the BOSCH Level 3 Technical support team and provided to our customer/installer in order to confirm that legacy firmware is then used on the risk of the installer and customer (See text and legal note in the PDF). In the future BOSCH plan to introduce and setup a self-service portal for all customers to simplify this process.
The above mentioned combined firmware 6.50 supports:
CPP7.3 HD and UHD cameras update from FW 6.40 or newer to latest FW 6.50
CPP7 UHD cameras update from FW 6.30 or newer to latest FW 6.50
CPP6 UHD cameras update from FW 6.10 or newer to latest FW 6.50
CPP5 encoders update from FW 5.91 or newer to latest FW 6.30
CPP4 HD cameras update from FW < 6.10 to intermediate FW 6.11 update from FW 6.10 or newer to latest FW 6.50
CPP3 cameras and encoders update from FW 4.54.0026 or newer to latest FW 5.74
CPP-ENC VIP-X1600-XFM4 encoders: update from FW 4.2x or newer to latest FW 5.53 VJT XF and VJD-3000 update to latest FW 5.97
The combined firmware package includes the following build versions:
CPP7.3 FW 6.50.0128
CPP7 H.264 6.50.0128
CPP6 H.264 6.50.0128
CPP5 H.264 6.30.0059
CPP4 H.264 6.50.0128
CPP4 H.264 6.11.0021
CPP3 H.264 5.74.0010
CPP-ENC H.264 5.97.0005 for VJT XF family, VJD-3000 and VJC-7000
CPP-ENC H.264 5.53.0004 for VIP X1600 XFM4
For detailed description please refer to the separate release letters.
Customers can upload such combined firmware packages by using multi-select in the Configuration tool "BOSCH Configuration Manager" (currently available in version 06.01.0157 at the BOSCH DownloadStore or Product catalog > Video Software > Video Management Systems > Configuration Manager)
When using the multi-select option in Configuration Manager, please make sure this combined firmware package for all platforms can be uploaded to all the devices selected and there are no additional requirements or intermediate steps needed for any of the devices in question.
This article has status of 31st of October 2018 and changes in this procedure might be introduced. When changes are done, then this article will be updated. Therefore check this article from time to time.
In all VRM installation packages the required .NET framework package is included in the VRM installation routine.
As Microsoft Operating Systems are expected to get and have the latest security updates applied before installing any new software component like VRM (Video Recording Manger) or VSG (Video Streaming Gateway), the installer will successfully finish the installation routine. The same is valid for BOSCH DIVAR IP product range: The DIVAR IP Appliance installer contains Microsoft update packages available from Microsoft at the time BOSCH creates the Appliance installer. But all Microsoft Updates release after the Appliance installer release date are not included in the BOSCH package. It is therefore recommended to check for Microsoft updates whenever a Bosch DIVAR IP Appliance installer is installed.
For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is also strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated.
Note: In case an error code 5100 is shown during the VRM Software installation, please ensure that all Microsoft updates for the used Operating Systems are installed and run the BOSCH Software installer after that once again. For more details Microsoft provides more informaiton here: https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/
For older BVMS and VRM installations please also refer to the following previous article:
What's new or fixed in Project Assistant 1.2.2?
Next to general stability improvements and bug fixes, version 1.2.2 of the Project Assistant introduces the following new feature on all three platforms: Allow re-configuration of a camera, e.g. wirelessly adjust the field of view of a FLEXIDOME IP starlight 8000i , while local recording is running. One bug fix worth mentioning explicitly is that we addressed a connectivity issue, which was faced, when connecting wirelessly to multiple FLEXIDOME IP starlight 8000i cameras one after another.
We have published a new Excel template file that makes the import of existing information into the Project Assistant even easier. Feel free to check out the updated Knowledge Base article.
Further information can be found in the release letter attached.
Your Project Assistant Team!
The Software "VIDOS" or "VIDSO-NVR" with the replay tool "Archive Player for VIDOS" are all rather outdated former software developments of BOSCH ST.
We kindly request all our partners and customers in the need to get technical support on license transfers to get in contact with a local BOSCH team (e.g. Sales contact person). Level 2 Support / ASA organization can assist and help you to find a correct contact person as well, but a support ticket should and can no longer be created as license transfers are no longer offered for discontinued and outdated software.
Status of Aug 3, 2018
In many countries, the VIDOS Software went end of live 2011. With this announcement, we inform about the discontinuation of the software maintenance and license transfers. Please be aware of the EOL status (End of life). EOL was rolled out globally in June 30, 2011 with some exceptions in North America. December 31, 2012 and later it was no longer possible to purchase the software. End of 2015 License management was restricted. Due to many other changes (Operating system limitations and not state of the art security support), it is anyhow no longer possible to use those software. BOSCH does offer for a long time other software generations and we offer migration support from commercial side to find software today that can meet the needs in projects.
Since 2018-08-03, BOSCH Support can no longer offer license transfers for VIDOS and similar former Software packages.
Following Type Number and SAP Number is included:
For more details you can check with the Technical Support for video products at BOSCH in your region.
In this article we cover the following basic questions:
How to Factory Default a NetApp E-Seires unit by using BOSCH tools and NetApp WEB GUI?
How to download the NetApp Support Bundle of a reachable online NetApp Storage Array
How to Factory Default a NetApp E-Series that you bought via BOSCH sales channel? Using the BOSCH Configuraiton Manager 6.00 or 6.01 the NetApp models E2600, E2700 and E2800 can be managed. Especially we recommend to use the BOSCH Configuration Manager version 06.01 when using a NetApp E2800 to have all models (also former models E2700 and E2600) supported. Also in the BOSCH Configuraiton Manager 6.01 the Basic configuration for the initial setup is helpful as well as the Factoury Default option and Clear option is available. Of cours the NetApp E2800 offers also a WebGUI by using the IP of the management port of a controller. The following screenshot made from the BOSCH Conmfiguration Manager shows the options available in the tab "Basic Configuration" when a NetApp E-Series (DSA E-Series) is already added to a VRM system in the Configuraiton Manager. The Button "Defaults" is used to trigger the "Reset Storage Array" mechanism of NetApp. At a E2800 all configuration is eliminated but the Management Port IP still remains to ensure that the WEB GUI of NetApp and the communiction of the BOSCH Configuraiton Manager can still work.
How to download the NetApp Support Bundle of a reachable online NetApp Storage Array In the Tab "My Devices" of the Configuration Manager 6.01 and newer versions you can also now download the Support Bundle (collection of logfiles) from a NetApp E2800 stroage system. Select the NetApp E2800 in your device tree that is added to a VRM system and right-click on it. There you find "File Download" and "Maintenance Log..." - Choose that to download the NetApp Support Bundle.
Version 1.2.1 has been released for iOS only. It resolves an issue when trying to connect wirelessly to a FLEXIDOME IP 8000i camera. There was an issue where the operating system blocked the Wi-Fi access.
With the introduction of the Configuration Manager 6.10, we will make the transition from one tool to the other smoother by offering an import feature, which allows you to import all cameras from a .bpassist project file without having to re-enter the individual credentials of each device.
The feature allows you to:
import one or multiple encrypted .bpassist project files at once
automatic integration of device credentials
check the software seal information to make sure configuration of each device has not been tampered with
integrate the project file grouping into your existing structure
create a backup of your system configuration after a successful import
Go to the "Tools" menu and select "Import Project Assistant File..."
Select one or more .bpassist files that you want to import
After entering the project file passwords, the Configuration Manager can decypt the files and you will then be prompted with an overview of the project file content
Choose where in your existing structure you want to integrate the new devices ("Import to group" section)
Verify project file content
Select, whether you want to create a backup after import
Select, whether you want to keep the project file groups after import
After successful import, you can find all newly added devices in your target directory
For larger projects, where many cameras need to be commissioned, the question might come up on how to tackle it in the most efficient way using the Project Assistant. In the end, a Project Assistant file can comprise up to 500 cameras. Especially if multiple contributors perform the commissioning step in parallel, you need an appropriate approach.
For visualization reasons, let's use a simple example. Let's imagine we have a project that comprises 500 new cameras in total. 250 cameras for building A and another 250 cameras for building B.
Here are two options:
Creating multiple (sub-) projects and merge them in Configuation Manager If you cannot use Dropbox for synchronisation via the cloud, you can simply create 2 projects - one for building A and one for building B. Both projects can be prepared ahead of time, e.g. in the office, and exported in order to share them. Sharing the exported as well as encrypted project files can be done via E-mail, thumb drive, any of the major cloud storage services, etc.*. Now let's assume that there is one contributor working on building A and one working on building B. After each contributor has commissioned his or her 250 cameras each, they can themselves export the project files. To re-combine or merge both sub-projects, we have introduced a Project Assistant project file import feature in our Bosch Configuration Manager 6.10. This feature allows you to conveniently import multiple project files at once and to easily integrate them into your existing system structure. Please, check out the corresponding "How to import project files into Configuration Manager 6.10" article in this community. * Restrictions due to project file size might apply depending on the sharing medium. The synchronization functionality is only available for Dropbox.
Using the Dropbox Synchronization feature This feature let's you plan and preprare a project ahead of time, e.g. in the office, which can then be shared via Dropbox with multiple other contributors as needed. That means everyone that was "invited" to work on this project has access to the same project file, where there is only one "master" version residing in the cloud that is accessed and synchronized via Dropbox. Consequently, you can avoid managing multiple versions of the same project file. Therefore, depending on the internet connectivity of all contributor's devices, you can see the real-time progress of the project, no matter if you are in building A, building B or even in the office. All updates to the project are immediately synced via Dropbox among all contributors. If you want to know how to setup it up, please check out the following videos:
Of course, the Project Assistant project file import feature in our Bosch Configuration Manager 6.10 is also available for futher configuration and system integration for this option, as well.
In August 2018 (10-08-2018) the VRM version 03.71.0029 was released.
The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056.
Changes / Bug Fixes:
One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter.
For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required.
VRM logging to collect for in depth expert troubleshooting
In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed.
Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file)
Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected.
Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for ...\Bosch\Video Recording Manager\VRM Server folder at your VRM server to find a similar directory view like shown in the screenshot here below:
Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident.
Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug".
The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required.
As seen in an earlier screenshot above the VRM configuration file is found in the directory: ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.
The Bosch VRM Monitor page does not open correctly, but instead displays an Error.
Any Replay client requesting video from the Bosch Video Recording Manager service, only receives the Time-Line but the video is alway Black.
Bosch VRM by default uses Ports 80 & 443.
In most cases the problem is caused by another web server (e.g. IIS) that is installed on the same machine and is also making use of the default web ports 80 & 443.
Bosch Video Recording Manager (VRM)
Bosch Video Managment System (BVMS)
Bosch Video Client (BVC)
Bosch Video Security Client (VSC)
Any Replay Client/ Managment System which accesses recorded video data via HTTP/HTTPS
Disable any of the other web services or change the default Ports they are using.
When scanning a QR or Data Matrix code on a label using the Project Assistant app, it can happen that you get an error message that the MAC address cannot be found (1) or that only part of the address is correctly extracted (2).
First of all, there are different types of labels:
product labels (on the device)
box labels (on the outside of the box/packaging)
installer / UX labels (inside the box /packaging)
Symptom (1) can only happen when scanning a product label because some QR or Data Matrix codes do not contain a MAC address, depending on the product, even though the MAC address is available in plain text right next to the code.
The box and installer label codes, however, always contain the MAC address information.
Symptom (2) can happen when scanning certain installer labels due to legacy formatting.
We have further standardized the labels so that the symptoms mentioned above will be resolved. There will be a transition period, however. As an alternative for symptom 1, you will have smooth experience when preferably scanning the box label. If you encounter symptom 2, we ask you to enter the MAC address manually or use the December 2018 release of the Project Assistant (version 1.2)
PS: For full transparancy on QR code / Data Matrix content and/or troubleshooting purposes, you can use conventional code scanning apps available in the resepective app stores.
Bosch software is distributed via the Bosch website, but can also be re-distributed by Bosch partners. It is important for the system-installer to check if the installation file he or she has received, matches exactly with the output of the engineering process. There are several risks that, in the distribution path, changes are made to the installation file. Keyloggers or other spyware could be added to the installation, or in theory video surveillance footage could be routed to external resources.
The attached document describes how the integrity of software can be checked.
The name that you assign to a camera in the Project Assistant is currently not displayed in the Configuration Manager device list. This will be fixed with the next version of the Project Assistant, which is planned to be released in November 2018.
Setting camera name in Project Assistant
Current Configuration Manager view (based on Project Assistant version 1.1)
Camera name is only displayed in the "Camera name" section on the right-hand side, not in the device list on the left. You only see the camera's IP address.
Firmware The table below lists the firmware versions which are used in the BVMS 8.0 system test. Bosch Video Stitcher 18.104.22.168 VideoSDK 6.12.0078 Firmware MPEG-4 4.15.0002 Firmware CPP3 5.74.0004 Firmware CPP4 6.41.0037 Firmware CPP5 6.30.0047 Firmware CPP6 6.41.0037 Firmware CPP7 6.41.0037 Firmware CPP7.3 6.41.0037 Firmware CPP-ENC 5.53.0004 (for VIP X1600 XFM4) Firmware CPP-ENC 5.97.0005 (for VJT XF E family, VIDEOJETdecoder 3000) Firmware X1/X2 2.53.0005 VIP XD HD 1.8 VJD 7000 54.8.2 VJD 8000 9.00.0134 VRM 3.70.0056 VSG 6.42.0010 iOS 9.0.2 / 9.3.5 / 10.3.1 Web Client 11.0.96 Software The table below lists the software versions which are used in the BVMS 8.0 system test. BIS 4.3, 4.4, 4.5 DiBos 8.7 BRS 8.10/8.11 Allegiant MCS 2.94 / 2.95 Intuikey Keyboard 1.96 DVR FW Version 2.3.2 (DVR400 / 600) 3.61 (DIVAR 700) 2.5.0 (Divar AN 3000/5000) 1.2.1 (Divar Network/Hybrid) SQL Server 2014 Operating systems Operator Client Windows 8.1 64-bit; Windows 10 64-bit creators update (1703) Config Client Windows 8.1 64-bit; Windows 10 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Management Server, Mobile Video Service Windows Server 2008 R2 SP1 64-bit; Windows Server2012 R2 64-bit; Windows Server 2016 64-bit. Cameo SDK 22.214.171.124 BVMS SDK 126.96.36.199 RCPP 188.8.131.52 Hardware drivers NVIDIA Quadro Quadro Pro Driver for Microsoft Windows 7/8.1 (64-Bit) 385.08 (28.June 2017) Quadro Pro Driver for Microsoft Windows 10 (64-Bit) 385.69 (21.September 2017) AMD FirePro Unified Graphics Driver for Windows 8.1/10 (64- bit) 17.Q3 (27.July 2017) Bosch strongly urges customers to use the driver and software versions mentioned above. This ensures that the software can perform its task reliably.