Bosch Building Technologies

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    ‎08-29-2023 10:16 AM
    The System Info File is requested during the BVMS license activation via Remote Portal and can be downloaded by following the steps described in this article
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    ‎08-28-2023 08:55 AM
    This article contains documents attached which describes the installation package for BVMS. Operating system support of the specific BVMS version is listed in the BVMS release notes.
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    100% helpful (3/3)
    ‎08-28-2023 08:52 AM
    Check this article and have a look at the attached documents which describe the settings you must perform after having installed BIS and BVMS on the different computers.
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    100% helpful (1/1)
    ‎08-28-2023 08:25 AM
    This article will provide a basic explanation and simple examples of the interfacing (scripting, calling functions by external applications) functionality in Bosch Video Management System.
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    ‎08-25-2023 03:05 PM
    This article describes how can you check the status of your SMA for BVMS version≥11.x via Remote Portal.
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    100% helpful (1/1)
    ‎08-25-2023 12:33 PM
    This article explains how you can collect VRM logs in different versions of it
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    ‎08-23-2023 12:28 PM
    Learn how to design a network on which BVMS can run comfortably.
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    ‎08-21-2023 03:55 PM
    When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
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    ‎08-21-2023 03:55 PM
    This article presents where are the Transcoder Log settings and how to enable them for log collection.  
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    ‎08-21-2023 09:50 AM
    Central Support Team may ask you to provide them with the log files and configuration file of Intelligent Insights.This article explains you how and where you can get them.
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    100% helpful (4/4)
    ‎08-15-2023 02:51 PM
    This article summarizes the BVMS design details, and serves as a guide to planning a BVMS system with Bosch cameras and storage. It focuses on BVMS combined with the VRM.
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    ‎08-07-2023 09:59 AM
    This article shows what to do in case the following message occurs: "Could not add the following devices"  when adding IP cameras FW 7.87  to BVMS 12.0.
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    50% helpful (1/2)
    ‎07-27-2023 08:52 AM
    The timeline is present, but the recordings appear to be black for all cameras.
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    ‎07-26-2023 01:15 PM
    At some point, the Central Technical Support team could ask you to provide them with a Configuration Manager table view export, for further investigation of your devices, such as a full overview of the installed cameras or with the cameras with a specific problem. This article will help you to learn how to do this export.
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    ‎07-26-2023 01:05 PM
    When logging into BVMS Operator Client, there is an alarm showing up: “System Error - Server alarm queue capacity reached”. Find out from this article what could be the cause and how to solve this.
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    ‎07-26-2023 12:59 PM
    You can lock the control of a PTZ camera for other users. A user with a higher priority can take over the control and lock the camera control. A timeout can be configured for this explicit PTZ locking. If you only take over the control without manually locking it before, the control is locked for the user with lower priority for 5 seconds.
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    ‎07-26-2023 12:48 PM
    The alarms appear, the forensic search is working fine, but the yellow lines don’t appear on the recording line/ timeline. What to do to display the yellow lines in timeline?
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    ‎07-24-2023 11:35 AM
    If you would like to exclude certain Events and Alarms from being written in the BVMS logbook you do have the option to exclude such information.  
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    ‎07-21-2023 08:50 AM
    This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.
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    ‎07-17-2023 11:24 AM
    When entering in BVMS Operator Client, the camera's image is black and only Transcoding option is available for streams (no stream 1 or 2 , or image pane optimized) Desired result: See the camera's live image
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