Security: Video

If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8,  try to use another version of Configuration Manager, or remove the password temporarily.

To find out the Windows version compatible with BVMS (Bosch Video Management System), you should consult the Release Letter. BVMS compatibility may vary depending on the specific version of BVMS you are using.

Perform an update in the BVMS setting to pull h265 and the recording should start to show up in the playback cameo from BVMS Operator Client

DIVAR 5000 network or Hybrid do not support KBD-UXF. However, the KBD-DIGITAL is still a current product and can be used.

This articles describes how a BVMS system meets the requirements specified by IEC62676-1.

Find out from this article what you should do to fix green Image panes in BVMS

This behavior is mentioned in the release notes and as a workaround you can separate the cameras into different groups. For example, if you have cameras in 2 different locations, it would be actually better to separate the cameras in 2 groups. But please be informed that by doing so, you will not be allowed to view them all together.

‘Status 11’ means that the wiper is blocked and cannot move freely or cannot move at all. Please check if the wiper is working properly and can move freely.

IPMI allows you to remotely monitor and manage certain aspects of the DIVAR IP all-in-one 7000 2U (gen 3), such as power status, temperature, fan speed, and other hardware-related information.

It is not possible to have a custom layout, such as 2 X 3. Supported layouts depend on physical characteristics of monitor and on the set aspect ratio. For example, for a monitor with optimal resolution 1920x1080 the following layouts are supported. Other resolutions may have different values. Any resolutions are supported.

This is a Camera Trainer exercise that shows how you can Train the Camera for paper jam detection on the paper shredder.

An installer doesn’t need to travel to customer's site for fine tuning the configuration, when a Camera Analytics task brings false alarms. The VCA task editor can be used for easy analytic configuration or for troubleshooting.

Forensic search is a way of searching your recorded video for events that have happened in the past using the metadata that the camera has generated. You can use the metadata embedded in the video to reverse the process and search for events using the same or different tasks that VA provide. But, do you know what is the difference between individual & common search?

New menu option "Import from csv file" available when right clicking on a VRM pool within the Device Tree of the Configuration Client. The option is not offered for Live only or Local storage cameras. 

Starting from Firmware v8.80.0090, the file for all CPP14 sub-platforms are now unified into a single file.

You can try the steps explained in this article to create a Task using Task Scheduler from MS Windows

This is a comprehensive reference for diagnosing and resolving common issues with Infrared illuminators in security systems.

Unsupported camera model: Auto-calibration is currently not supported for this camera model. Calibration could produce wrong results or might not work. Why is this message displayed in Configuration Manager?

“Error: Discontinuity in network stream!” appears randomly on the monitor/s connected to the VIDEOJET Decoder 7000 (7513). What could be the likely cause of this?

Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.