Security: Video

When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”. Why?

Depending on the case, you can use the RS pins in various scenarios. If you wish to send information from the camera to an external device, you must use the Tx pins.

The alarms appear, the forensic search is working fine, but the yellow lines don’t appear on the recording line/ timeline. What to do to display the yellow lines in timeline?

Find out from this article if is it possible to get a raw video stream from a Bosch camera

If you were asked by the Central Technical Support team to provide them with the Bios defaults picture with the Boot order of your DIVAR IP during the troubleshooting process of your device, please follow the steps from this article and find out how can you check the boot order of a DIVAR IP

When you are using letters in German language like ü, ö, ä for setting the password, the DIVAR doesn't take them into consideration and you will not be able to access your DIVAR. Therefore, please avoid using German letters when setting a password on your DIVAR Analog 3000.  

This article explains why cannot select the 1080 resolution in the dewarp mode of FLEXIDOME panoramic 5100i 12MP.

Can I mask areas that should not trigger an alarm (e.g. false detection due to sun reflection)?

This article provides the following solution regarding: Bosch CPP7.3 cameras: DHCP does not follow the standard protocol (FW v7.85.0016) Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023.

Once installed and licensed, an application can also be uninstalled from the camera. In this case, the license is being returned to the license pool. It can then be installed on another device. Please note: no return option is possible for the *complete offline use case.

This article presents what should we check first if Channel 5 & 6 of DSA E2800 are showing as disconnected: Verify if the expansion slots are connected correctly (page 21) Afterwards, wait a few minutes until they load up, and only then start the DSA S2800. Now, you can check in the Configuration Manager to see if the IP addresses need to be changed. Once you verify that they are correct, you can add the Device in Configuration Client.

Check this article and find out how you can avoid displaying black image in Operator Client BVMS v11.0

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

This article explains what to do if buttons are not visible in Bosch Intelligent Insights

Under sunlight conditions Dinion IP ultra 8000 MP may give an excessive blue contouring around white objects.

This article explains the 3 options for deleting a user from Bosch Remote Portal.

Follow this article to find out what you should check and do if your 3rd party camera is flashing between image and Bosch logo in Operator Client

The audio file can be played using the RCP+ command CONF_AUDIO_OUTPUT (0x09b9), payload=4 (Sample), which can of course also be sent to the device itself using ATSL scripting.

Using the camera's Dropbox account when doing an export from the VSC app is not possible anymore with the newest version of FW.

By setting a low Frame rate and a long GOP, this affects the replay.  On the flip side high frame rate and short GOP can show pulsing Live video: 30 FPS @ GOP 10 = 3 I-Frames per sec (the video could appear pulsing; the Monitor refresh rate could also play a role here)