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    Security: Video

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    ‎08-18-2023 09:24 AM

    What does happen when you change the IP address of your DIVAR IP all-in-one unit?

    Any modification of the DIP unit IP, adding of a Network Dongle, moving of the ethernet cable in another network switch, even temporary, will stop the communication between the VRM and BVMS and could lead to issues. (e.g. No recording /iSCSI Target unreachable etc.)
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    ‎07-21-2023 08:50 AM

    Configuration Manager – Camera Trainer: Black image & ‘learned’ samples images don't match

    This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.
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    ‎05-02-2023 11:27 AM

    What could be the cause of black image in Operator Client when clicking on the Instant Playback?

    Find out from this article what you should check when there is a black image of your camera in Operator Client when clicking on the Instant Playback
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    ‎02-08-2023 09:13 AM

    Why can't I find the digital monitor wall after upgrading the system to BVMS version 11.1?

    The digital monitor wall functionality was removed since BVMS v11.0, and this is also stated in the release notes.
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    4 weeks ago

    User Manual: Bosch AI Alarm Verification Plug-in for Milestone XProtect

    The "User Manual Bosch AI Alarm Verification Plug-in for Milestone XProtect" is a comprehensive guide designed to assist users in integrating and utilizing the Bosch AI Alarm Verification Plug-in with the Milestone XProtect video management system.
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    675 Views
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    ‎09-27-2023 08:42 AM

    Why aren't the systems showing up on the dashboard in my Remote Portal account?

    This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.
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    ‎05-17-2024 12:15 PM

    Camera display stamping becomes small after upgrade to FW 7.81.0060 for Bosch IP cameras CPP6 &CPP7

    After upgrading the camera firmware to version 7.81.0060 and higher, the camera display name become smaller in the font size. This is observed in CPP 6 and CPP 7 Bosch IP cameras.
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    ‎02-23-2024 01:39 PM

    Why is the BVMS SMA validity expired in License Manager, but SMA is valid in Remote Portal?

    This behavior occurs when you have requested the SMA extension and you didn't upload the Activation file in the BVMS Configuration Client.
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    ‎01-12-2024 09:46 AM

    How to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA?

    Learn from this article how to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA for more in-depth troubleshooting, which might be required by Central Technical Support Team.
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    623 Views
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    ‎06-22-2023 11:32 AM

    How to generate the sensor report (fire panel) from Bosch Remote Portal?

    Let's see how can you generate the sensor report of you Fire Panel from Bosch Remote Portal!
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    668 Views
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    ‎07-26-2024 12:32 PM

    How to enable & disable the privacy mask of a camera by using rcpp command?

    The RCPP command to enable/ disable the privacy masks is CONF_PRIV_MSK_POLY - 0x0bd8. Follow this article to see the rcpp command to enable & disable the privacy mask of a Bosch camera (moving or fixed).
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    ‎12-22-2023 09:18 AM

    What should you know about the warranty status of a DIVAR IP unit?

    This policy presents what you should know about the In Warranty and Out of Warranty statuses of an Divar IP unit. Note that, to find out if your unit is under warranty or not,  the serial number of the unit is mandatory.
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    570 Views
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    ‎08-18-2023 09:13 AM

    Is Scenario selection (IVA Calibration) not visible in Bosch Configuration Manager v7.70.0090?

    When using Bosch cameras for IVA Calibration performed with Bosch Configuration Manager 7.70.0090, the Scenario selection is not there anymore, and by default it selects bird's eye view.
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    596 Views
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    ‎06-28-2024 10:28 AM

    What is the material from which the Surface Mount Box of the NBE-5503-AL is made of?

    This article mentions that the material from which the Surface Mount Box of the NBE-5503-AL is made of is Aluminum.
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    556 Views
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    ‎10-13-2023 08:30 AM

    Is there a search limit of results - BVMS Operator Client Logbook for collecting license plate data?

    This article answers the question:  Is there a search limit of results in BVMS Operator Client Logbook for collecting license plate data?
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    576 Views
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    ‎07-24-2023 11:35 AM

    What to do to exclude certain Events and Alarms from being written in the BVMS logbook?

    If you would like to exclude certain Events and Alarms from being written in the BVMS logbook you do have the option to exclude such information.  
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    552 Views
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    ‎07-19-2024 08:44 AM

    Is MAC address connection (Device Layer) end-of-life (EOL)?

    Starting from July 2024, it will not be possible to commission new devices via MAC address (Device Layer). Running devices remain untouched until end of life of Device Layer, but new commissioning will be only possible with Remote Portal devices from then on.
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    578 Views
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    ‎12-07-2023 08:03 AM

    Can I receive Configuration Manager or BVMS Software version Release Notifications?

    You should only subscribe directly to this article (Option 1) or to the software_release_notification label (Option 2) and you will receive a notification in your inbox every time when a new Software version is released and added to the lists within this article.
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    567 Views
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    ‎12-01-2023 01:12 PM

    What is the Glutton MODE in VRM, what are the causes and how does it work?

    Glutton (German: Vielfraß) defines and prevents a camera or multi-channel encoder from mounting and consuming  a large number of  blocks in a very short time.
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    567 Views
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    ‎11-27-2023 01:33 PM

    Bosch Video support – the RMA process

    If you have a Bosch Security Systems product which needs repair or replacement, this is what you need to know about how the Central Technical Support team handles the RMA process.
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