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    Security: Video

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    ‎06-22-2023 11:32 AM

    How to generate the sensor report (fire panel) from Bosch Remote Portal?

    Let's see how can you generate the sensor report of you Fire Panel from Bosch Remote Portal!
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    ‎09-28-2023 04:25 PM

    Why does the window/ bubble of a bullet or dome camera turn yellow over time?

    For bullet and dome cameras the clear window / bubble is generally made out of polycarbonate with a special hard coating to provide scratch resistance.
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    ‎07-21-2023 08:50 AM

    Configuration Manager – Camera Trainer: Black image & ‘learned’ samples images don't match

    This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.
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    ‎02-08-2023 09:13 AM

    Why can't I find the digital monitor wall after upgrading the system to BVMS version 11.1?

    The digital monitor wall functionality was removed since BVMS v11.0, and this is also stated in the release notes.
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    ‎09-27-2023 08:42 AM

    Why aren't the systems showing up on the dashboard in my Remote Portal account?

    This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.
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    ‎08-18-2023 09:24 AM

    What does happen when you change the IP address of your DIVAR IP all-in-one unit?

    Any modification of the DIP unit IP, adding of a Network Dongle, moving of the ethernet cable in another network switch, even temporary, will stop the communication between the VRM and BVMS and could lead to issues. (e.g. No recording /iSCSI Target unreachable etc.)
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    ‎04-24-2023 09:04 AM

    Does a very long GOP (up to 255) combined with a low frame-rate set in BVMS impact the playback?

    By setting a low Frame rate and a long GOP, this affects the replay.  On the flip side high frame rate and short GOP can show pulsing Live video: 30 FPS @ GOP 10 = 3 I-Frames per sec (the video could appear pulsing; the Monitor refresh rate could also play a role here)
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    581 Views
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    Wednesday

    How should the PUK code be used for password reset of Bosch IP camera, SW and HW decoders?

    Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password.
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    ‎08-18-2023 09:13 AM

    Is Scenario selection (IVA Calibration) not visible in Bosch Configuration Manager v7.70.0090?

    When using Bosch cameras for IVA Calibration performed with Bosch Configuration Manager 7.70.0090, the Scenario selection is not there anymore, and by default it selects bird's eye view.
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    ‎05-02-2023 11:27 AM

    What could be the cause of black image in Operator Client when clicking on the Instant Playback?

    Find out from this article what you should check when there is a black image of your camera in Operator Client when clicking on the Instant Playback
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    ‎10-25-2023 08:20 AM

    Which is the detection distance for weapons with IVA Pro Visual Gun Detection?

    The detection distance (based on the pre-defined requirements*) depends on the focal length and the size of the of the gun. 
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    ‎01-25-2024 10:13 AM

    Where can I find the HDD compatibility list for DIVAR AN 3000 and DIVAR AN 5000?

    The HDD compatibility list for DIVAR AN 3000 and DIVAR AN 5000 in the Operations Manual, page 166 or you can find it through this article. Have a look!
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    ‎12-01-2023 01:49 PM

    How to configure the VRM Encryption?

    Starting with BVMS v10.0, you can leverage VRM Encryption Technology.
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    100% helpful (1/1)
    ‎04-04-2024 10:02 AM

    What to do if BVMS Operator Client cameo is white and the camera can’t be displayed (device failed)?

    White cameo in BVMS Operator Client or "device failed" message may be caused by the NVIDIA graphic card driver that might not be compatible.
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    561 Views
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    ‎08-18-2023 10:21 AM

    What does the System overview web page of each Bosch camera contain?

    This web page is for information only, so none of the fields displayed can be edited. Although this information is also included in the Log files, this view provides some valuable information at a quick glance.
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    a week ago

    Upgrade from BVMS v10.1, v11.0 or v11.1.1 to BVMS v12.1 on DIVAR IP 7000 AIO GEN 3 (DIP-73xx)

    This document is specifically for DIP-73xx as it's the only DIP with Software Center. The document details how to upgrade all the way from BVMS 10.1 with Software Center and to BVMS 12.1 with System Manager 2.3 
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    531 Views
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    ‎01-12-2024 09:46 AM

    How to export logs from Genetec Security Center?

    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.
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    579 Views
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    ‎10-13-2023 08:41 AM

    Bosch PTZ camera & Genetec VMS – camera's image does not follow the correct field of view on the map

    This article provides solution for Bosch PTZ camera & Genetec VMS when camera's image does not follow the correct field of view on the map.
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    511 Views
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    100% helpful (1/1)
    ‎02-23-2024 01:31 PM

    How to activate a MBV-MBase license to extend SMA in Remote Portal?

    The MBV-MBase is the license that allows you to extend the SMA in Remote Portal. You receive this license when you place an order to Order Desk for SMA extension and it must be activated in the Remote Portal and on the server like any other license.
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    589 Views
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    ‎01-11-2024 10:06 AM

    What could be the likely cause of VIDEOJET decoder 7000: ‘Error Discontinuity in network stream!’?

    “Error: Discontinuity in network stream!” appears randomly on the monitor/s connected to the VIDEOJET Decoder 7000 (7513). What could be the likely cause of this?
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