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    Security: Video

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    ‎05-20-2021 10:47 AM
    Question   Where can you find the ISO image for recovery of DIVAR IP 7000R2 and DIVAR IP 6000R2?   Answer   Related Products: DIVAR IP 7000R2 and DIVAR IP 6000R2   CTN Description   DIP-6180-00N  DIVAR IP 6000 2U W/O HDD  DIP-6183-4HD  DIVAR IP 6000 2U 4X3TB  DIP-6183-8HD  DIVAR IP 6000 2U 8X3TB  DIP-6184-4HD  DIVAR IP 6000 2U 4X4TB  DIP-6184-8HD  DIVAR IP 6000 2U 8X4TB  DIP-61F0-00N  DIVAR IP 6000 3U W/O HDD  DIP-61F3-16HD  DIVAR IP 6000 3U 16X3TB  DIP-61F4-16HD  DIVAR IP 6000 3U 16X4TB  DIP-7180-00N  DIVAR IP 7000 2U W/O HDD (R2)  DIP-7183-4HD  DIVAR IP 7000 2U 4X3TB (R2)  DIP-7183-8HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-4HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-8HD  DIVAR IP 7000 2U 8X4TB (R2)  DIP-71F0-00N  DIVAR IP 7000 3U W/O HDD (R2)  DIP-71F3-16HD  DIVAR IP 7000 3U 16X3TB (R2)  DIP-6704-HD 4000GB HDD DIVAR IP 6000/7000    For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device. Do not use the DVD for recovery if you are not sure that it is the one delivered with the system. In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.  Solution:  Request the ISO image from Bosch Technical Support:   Provide the Serial Number of the device Issue description: What is the reason for the recovery Why it is not possible to use the recovery DVD   Note: This article will guide you through the recovery steps of a DIP:  TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2
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    ‎05-20-2021 10:09 AM
    Question   What is the difference between RAID 5, RAID 5 plus a Hot Spare and RAID 6?   Answer   The RAID combines two or more physical drives into a logical unit presented as a single hard drive to the operating system. There are currently six basic RAID levels: RAID 0, RAID 1, RAID 0+1, RAID 1+0, RAID 3, RAID 4, RAID 5 and RAID 6. The scope of this article is to provide basic information for the levels RAID 5 and RAID 6 and to compare them from point of view of performance and security.   Hot spare   is a drive that acts as a stand by drive in RAID 1, RAID 5 or RAID 6 volume. It is fully functional drive that contains no data and is not used during normal operation. If a drive from the volume fails, the controller reconstructs the data from the failed drive to the hot spare drive. A   RAID 5   array is designed to protect against the failure of a single disk within the array. Because of the way that RAID 5 works, the total capacity of one disk is lost to overhead. If, for example, a RAID 5 array contained five 10TB disks, then the array’s usable capacity would be 40TB. A   RAID 5 (with Hot Spare disk)   array can be configured to treat one of the disks as a hot spare. Then one of the disks is reserved as a replacement in the event that a disk fails. For the above example with five 10TB disks, this would decrease the example array’s usable capacity to 30TB. A   RAID 6   array is designed to protect against two simultaneous disk failures. However, the price for this extra protection is that two disks' worth of capacity is lost to overhead. As such, a RAID 6 array made up of five 10TB disks would have a usable capacity of 30TB because 20 TB is lost to overhead. The   performance   during Normal Operation is measured in IOPS (Input/output operations per second) and as a sum for all the disks (excluding the Hot Spares and decreased for writing parity data) in the array.  As a rule of the thumb, the higher the overhead associated with writing parity data (in the above example RAID 5 with Hot Spare causes the same overhead like RAID 6) the lower the IOPS. The reason for implementing RAID arrays is to   secure the data. The level of   protection   does not directly correlate with the overhead. From the above example both RAID 5 with Hot Spare and RAID 6 have same capacity, but offer different level of protection. In case of failure of RAID 5 array with Hot Spare, the Hot Spare is activated and the rebuild process start immediately. The system can recover from a single disk failure and during the recovery, process is vulnerable to second disk failure. Therefore, RAID 5 and RAID 5 with Hot Spare disk offer the same level of protection – single disk failure.   In contrast, if a disk fails at RAID 6 array, the recovery will start only after the faulty disk is replaced manually.  However, if during the recovery process second disk fails, the RAID 6 array will stay functional.
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    ‎05-13-2021 03:45 PM
    Related Products Workstations, Z4G4, Microsoft License Question Is it possible to Activate Windows 10 by phone for Bosch Workstations? Answer With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations. Please perform online activation over internet.
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    ‎04-14-2021 03:46 PM
    Question   Where and how should unlock codes be used to reset the DIVAR recorder password? This article is applicable for the following DIVAR recorders: Divar XF/700 Divar MR DVR400/600 Divar Analog 3000/5000 Divar Hybrid & Network 2000/3000/5000   Answer When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes.   ⚠️  Kindly note that the unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset. For more information, please check the following article: What information is required when you request a password reset for your recorder?   In order to fill in one of the provided unlock codes, you will need to connect locally to the DIVAR unit -> Monitor, mouse and keyboard are needed. Use the following: User name: ADMINISTRATOR Password: one of the provided unlock codes
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    ‎04-06-2021 08:43 AM
    To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location. But where and why should you register your device?
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    ‎04-06-2021 08:41 AM
    Question: Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera. Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
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    ‎04-05-2021 05:17 PM
    Question Why I cannot see my camera in the Logical Tree from Operator Client? Answer Please make sure that you have done all the steps below accordingly. Normally, to be able to view a camera in the Operator Client, you need to: Go to the Maps and Structure tab from Configuration Client. Drag and drop the camera in question from the Device Tree to the Logical Tree. Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client.
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    ‎04-05-2021 05:09 PM
    Question   Which are the RTSP request URLs of SONY cameras for getting live stream?   Answer   The URL for RTSP stream (for example in VLC Media Player) should have the following format: rtsp://IP/media/video1 or for Stream 2:   rtsp://IP/media/video2 or in case credentials are needed:   rtsp://user:password@IP/media/video1 Note:   If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.  Solution: SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off. SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off. ❗   Please refer also to the attached document which  describe s  technical details about RTSP streaming function  supported by  the 6th  generation of  Sony Network Came ra s:
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    ‎04-05-2021 05:04 PM
    Question Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly. This behaviour can be controlled by changing the frames per second   (FPS) value or upgrading the Firmware   of your camera. ❓   But where can you find or change the frame rate & Firmware settings of Bosch cameras?   If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer. So, keep reading this article and find out where you can get multiple information including the   Firmware version of your camera, from a single comprehensive system overview page.
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    ‎04-05-2021 05:03 PM
    When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
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    ‎04-05-2021 05:02 PM
    If you are wondering where can be configured the field of view and focus of the FLEXIDOME IP starlight 8000i,  without  having to touch the camera or lens, this article will provide you the answer. 
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    ‎04-05-2021 05:00 PM
    Question Where are the DIVAR IP 2000 EZ reset options ?
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    ‎04-05-2021 04:50 PM
    Question What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?   Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager? "Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured" Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
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    ‎04-05-2021 04:49 PM
    This article explains how to find and calculate the specific size of BVMS logs on your server when the log starts to overwrite your own data.
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    ‎04-05-2021 04:44 PM
    Various overlays in the video image provide important status information. But what does mean the blinking play button near the yellow exclamation icon?
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    ‎04-05-2021 04:38 PM
    This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
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    ‎04-05-2021 11:44 AM
    Question: DIVAR network 5000 / DIVAR hybrid 5000   support configuration of 3rd party cameras through the ONVIF Profile S protocol. Let's suppose that y ou have  ONVIF cameras connected to a DIVAR network 5000 / DIVAR hybrid 5000  on your site  and you are using Bosch Video Management System   (BVMS) Viewer. Can BVMS Viewer monitor those cameras at the same time?
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    ‎04-05-2021 11:39 AM
    Do you want to configure the 3rd party iSCSI storage with different LUNs for recording more cameras without Bosch VRM? This article explains you if this application is supported.
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    ‎04-02-2021 05:32 PM
    After clicking the   Forensic Search button   in Bosch Video Management System (BVMS) - Operator Client,   "Video image is not available" message is displayed. What could be the reason?
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