Workstations, Z4G4, Microsoft License
Is it possible to Activate Windows 10 by phone for Bosch Workstations?
With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations.
Please perform online activation over internet.
What is a CPP and where you can find it for you Bosch IP camera?
To guarantee high quality imaging through the entire range of products, Bosch Security Systems uses a Common Product Platform (CPP).
A CPP is a reference design that serves as a solid base for future cameras. Based on the same CPP, sub- or new products can be generated more easily by using a different sensor and/or a different housing.
Each product cannot only benefit from the features provided by the platform but can also advance its functionality.
easier integration with 3rd party security system components, such as VMS and recording solutions.
allows installers and integrators to use the same interface that supports the entire Bosch product portfolio.
new camera and software releases, regardless of the price segment, can be easily added to an existing security surveillance system.
it helps you to find the right version of firmware you need for your camera
Where you can find the CPP of you Bosch IP camera?
1. Release notes: you can search for it directly on the product page > under Downloads section you will see the CPP version of your camera.
In this example, the CPP for FLEXIDOME IP panoramic 5000 MP camera is CPP4:
2. You can find the CPP of your camera on the web page by entering the IP address of it. Go to Configuration > Service > System Overview
CPP & Firmware:
All firmware releases for the various Common Product Platforms (CPP) for Bosch IP cameras and video encoders can be found on the Bosch Security and Safety Systems page in Download Area.
For detailed information of a specific product, the product catalogue is the recommended way to go. Those, who just need to update firmware and already know the platform which their product is based on, may directly go to the Download Area for a quicker and condensed overview
Other useful articles related to CPP & Firmware:
Where you can find the intermediate firmware version when upgrading CPP4 cameras?
What is the maximum firmware version supported by cameras depending on the BVMS version?
TB VS: Bosch IP Video increased security with Firmware 6.51 / Firmware downgrade dependencies
FAQ VS: How to upgrade from <6.10 to Firmware 6.50 and usage of the "combined firmware file 6.50"
Where and how should unlock codes be used to reset the DIVAR recorder password?
This article is applicable for the following DIVAR recorders:
Divar Analog 3000/5000
Divar Hybrid & Network 2000/3000/5000
When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes.
⚠️ Kindly note that the unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset.
For more information, please check the following article:
What information is required when you request a password reset for your recorder?
In order to fill in one of the provided unlock codes, you will need to connect locally to the DIVAR unit -> Monitor, mouse and keyboard are needed.
Use the following:
User name: ADMINISTRATOR
Password: one of the provided unlock codes
To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location.
But where and why should you register your device?
Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS 10.1 and a DINION IP thermal 8000 camera.
Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
Why I cannot see my camera in the Logical Tree from Operator Client?
Please make sure that you have done all the steps below accordingly.
Normally, to be able to view a camera in the Operator Client, you need to:
Go to the Maps and Structure tab from Configuration Client.
Drag and drop the camera in question from the Device Tree to the Logical Tree.
Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client.
Which are the RTSP request URLs of SONY cameras for getting live stream?
The URL for RTSP stream (for example in VLC Media Player) should have the following format:
or for Stream 2: rtsp://IP/media/video2
or in case credentials are needed: rtsp://user:password@IP/media/video1
Note: If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.
SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off.
SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off.
❗ Please refer also to the attached document which describe s technical details about RTSP streaming function supported by the 6th generation of Sony Network Came ra s:
Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly.
This behaviour can be controlled by changing the frames per second (FPS) value or upgrading the Firmware of your camera.
❓ But where can you find or change the frame rate & Firmware settings of Bosch cameras?
If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer.
So, keep reading this article and find out where you can get multiple information including the Firmware version of your camera, from a single comprehensive system overview page.
When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option.
This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
Was the following message displayed when you tried to enter the product key?
"This key didn't work, please check it and try again, or try a different key."
Please find here what can you do if the Windows product key cannot be activated on your DIVAR IP.
What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?
Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager?
"Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured"
Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App.
One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
DIVAR network 5000 / DIVAR hybrid 5000 support configuration of 3rd party cameras through the ONVIF Profile S protocol.
Let's suppose that y ou have ONVIF cameras connected to a DIVAR network 5000 / DIVAR hybrid 5000 on your site and you are using Bosch Video Management System (BVMS) Viewer.
Can BVMS Viewer monitor those cameras at the same time?