The internal logs are directly located in the folder C:\ProgramData\Bosch\VMS\Log and then are named like "CameoSdkLog_Instance1.txt.0". To activate the Cameo SDK logging, the "Init" button has to be pressed after setting the checkbox "Internal logging" and entering an instance name - then logging is activated with the given instance name (e.g. "Instance1").
Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.
This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog.
NEW! Find attached the French version of this article!
This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit.
The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.
Step-by-step guide
Please make sure that you have the SANtricity Storage Manager App installed on your unit.
1. Open the SANtricity Storage Manager App
2. Right click on your DSA E2800 > select "Execute Script..." option
3. Add the following line in the Script Editor: save storageArray supportData file="c:\supdat.7z" force=true;
4. Go to Tools and select "Verify Syntax"
5. "Syntax check complete" message should be displayed
6. Next, go to Tools and select "Execute Only"
7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > "Working" message will be displayed
Note: it may take a while for the next window to appear
8. Select "Add Security Exception" and next "Confirm Security Exception"
9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK
10. The Script will start the execution and the bundle file will be exported.
11. The file will be downloaded in "C:\"
Nice to know:
How to download the support bundle file for DSA E2800 via WEB browser?
How to download the support bundle file for DSA E-Series E2700?
You can also see the NetApp Knowledge Base: How to collect an E-Series support bundle via SANtricity command line interface
Note: You should have a NetApp account to access the NetApp KB article above.
This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit.
The method for collecting the NetApp DSA E2700 support bundle file is provided below.
You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-XXXXX.zip ).
Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance.
This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
Central Technical Support team may ask you to provide them with the logs from VIDEOJET decoder 7000 (VJD-7513). Follow this article and find out how to do this!
This article explains how to use the settings as per the devices current configured capabilities if you just added a device to BVMS, you get the possible stream options as per a “Config table” known to BVMS.
In the Logbook, you can search for particular events, alarms, devices, and strings of events. You have the possibility to save the BVMS Operator Client alarm logbook, before accepting and clearing it.
Starting with BVMS version 12.0, the Privacy overlay feature was introduced. This feature can be configured to blur objects of type Person, based on a powerful Bosch Artificial Intelligence (AI) function
BVMS v11.0 offers a map-based tracking assistant and improved geographical awareness with online maps. Read on to learn how to configure the map-based tracking assistant.
