Bosch Building Technologies

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    2 weeks ago
    Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account
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    2 weeks ago
    This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog.
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    2 weeks ago
       NEW! Find attached the French version of this article!   This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.   Step-by-step guide   Please make sure that you have the SANtricity Storage Manager App installed on your unit. 1. Open the SANtricity Storage Manager App   2. Right click on your DSA E2800 > select "Execute Script..." option    3. Add the following line in the Script Editor:  save storageArray supportData file="c:\supdat.7z" force=true;   4. Go to Tools and select "Verify Syntax"   5. "Syntax check complete" message should be displayed   6. Next, go to Tools and select "Execute Only"   7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > "Working" message will be displayed Note: it may take a while for the next window to appear 8. Select "Add Security Exception" and next "Confirm Security Exception"   9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK   10. The Script will start the execution and the bundle file will be exported.   11. The file will be downloaded in "C:\"     Nice to know:   How to download the support bundle file for DSA E2800 via WEB browser? How to download the support bundle file for DSA E-Series E2700?   You can also see the NetApp Knowledge Base:  How to collect an E-Series support bundle via SANtricity command line interface Note: You should have a NetApp account to access the NetApp KB article above.
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    2 weeks ago
    This article explains how to enable and collect Video SDK Logs for VSDK based applications.
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    3 weeks ago
    This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2700 support bundle file is provided below.
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    3 weeks ago
    In this article is explained step by step how to collect System Manager logs from your DIVAR IP all-in-one 4000 & 6000.
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    3 weeks ago
    You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-XXXXX.zip ).
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    3 weeks ago
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    3 weeks ago
    This article explains the most common way of gathering logs from a SONY camera.
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    3 weeks ago
    Central Technical Support team may ask you to provide them with the logs from VIDEOJET decoder 7000 (VJD-7513). Follow this article and find out how to do this!
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    3 weeks ago
    This article explains how to use the settings as per the devices current configured capabilities if you just added a device to BVMS, you get the possible stream options as per a “Config table” known to BVMS.
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    3 weeks ago
    This step-by-step guide will help you to perform the upgrade of BVMS from v.10.1 to v.11.0 on a DIVAR IP 7000 AIO GEN 3 (DIP-7380-00N)
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    3 weeks ago
    In the Logbook, you can search for particular events, alarms, devices, and strings of events.  You have the possibility to save the BVMS Operator Client alarm logbook, before accepting and clearing it.
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    3 weeks ago
    Starting with BVMS version 12.0, the Privacy overlay feature was introduced. This feature can be configured to blur objects of type Person, based on a powerful Bosch Artificial Intelligence (AI) function
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    ‎03-11-2024 10:36 AM
    Check this article to learn how to move a license from an user account to another one in Remote Portal
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    ‎03-07-2024 08:24 AM
    BVMS v11.0 offers a map-based tracking assistant and improved geographical awareness with online maps. Read on to learn how to configure the map-based tracking assistant.
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    ‎03-05-2024 08:37 AM
    This article explains how to add new ONVIF cameras to a system that runs in full Bosch Video Management System (BVMS) via the Configuration Client. Depending on the license type you have installed in the Bosch Video Management System (BVMS), you can add a certain number and different types of cameras/ encoders.  BVMS supports 3rd party cameras as well, but they need to be compliant to ONVIF Profile S.
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    ‎03-04-2024 04:57 PM
    BVMS Desktop screen (BVMS Kiosk screen) has several customization possibilities for introducing a company logo picture and a custom text, as well as selecting if an application icon will appear on the screen or not.  Follow this article to see the guidance on how to make these customizations.
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    ‎03-04-2024 03:46 PM
    This article describes how a Tattile camera can be connected to BVMS. We recommend keeping the Tattile camera documentation and BVMS configuration manual at hand to fine tune the system configuration to the specific needs of your project
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    ‎03-04-2024 09:19 AM
    In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. As a result, existing connections between DIVAR IP all-in-one systems and Remote Portal were terminated on February 15th 2024 and will need to be restored.
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