Bosch Building Technologies

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    ‎08-21-2023 09:22 AM
    This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2700 support bundle file is provided below.
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    ‎08-21-2023 09:18 AM
    This is a short how-to guide for retrieving the service logs of Bosch DIVAR AN, DIVAR network or DIVAR hybrid
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    ‎08-21-2023 09:17 AM
    Central Technical Support team may ask you to provide them with the logs from VIDEOJET decoder 7000 (VJD-7513). Follow this article and find out how to do this!
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    ‎08-21-2023 09:15 AM
    Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  
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    ‎08-21-2023 09:10 AM
    In this article is explained step by step how to collect logs from your DIVAR IP all-in-one 4000 & 6000.
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    ‎08-21-2023 09:08 AM
    This article explains the most common way of gathering logs from a SONY camera.
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    ‎08-21-2023 09:00 AM
    This article explains you how and where you can get the logs of your camera. The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms.  
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    ‎08-21-2023 09:00 AM
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    ‎08-16-2023 03:43 PM
    This article describes how to count with Bosch Video Analytics with How to Video and a Technical Note on the topic.
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    ‎08-14-2023 02:28 PM
    In this article, the technology behind IVA Pro Buildings, IVA Pro Traffic and IVA Pro Intelligent Tracking will be explained, as well as the differences between each other, and towards the more traditional IVA Pro Perimeter and classical IVA.
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    ‎08-14-2023 12:21 PM
    This article describes which camera settings influence the performance of Essential or Intelligent Video Analytics in Bosch IP cameras, and what the best practices are.
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    ‎08-14-2023 11:08 AM
    This article describes how to benchmark Video Analytics and differentiate video analytics solutions.
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    ‎07-26-2023 01:15 PM
    At some point, the Central Technical Support team could ask you to provide them with a Configuration Manager table view export, for further investigation of your devices, such as a full overview of the installed cameras or with the cameras with a specific problem. This article will help you to learn how to do this export.
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    ‎07-18-2023 01:29 PM
    This Video should help you to understand, what calibration means, why and when to calibrate the cameras.
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    ‎07-17-2023 10:19 AM
    Never lose track of an object of interest! Intelligent Tracking automatically zooms in to and follows a selected Intelligent Video Analytics object as far as possible with the camera.
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    ‎07-11-2023 09:59 AM
    By subscribing to a specific topic on the Knowledge Base, you ensure that you receive timely updates and relevant information.
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    ‎07-07-2023 02:33 PM
    This article describes how to configure the Map-based calibration and Geolocation in different calibration methods
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    ‎07-06-2023 10:09 AM
    This article contains a step-by-step guide from which you can learn how to change the video stream of a camera in Bosch Video Security Client
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    ‎06-29-2023 09:43 AM
    This article explains how you can set up a Virtual Assistant service in Bosch Cloud VMS
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    ‎06-28-2023 02:23 PM
    Due to an error in the software interface to the secure element chip on the cameras, the chip can be permanently damaged. Follow this article and find out the mitigation of this behavior
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