Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 
    Sort by:
    ‎11-09-2021 12:00 PM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes
    View full article
    ‎11-17-2022 12:18 PM
    The BVMS 11.1.1 Configuration Manual contains the lists for all components of BVMS, the ports that must be open within a LAN. You can find the used ports list starting with page 346 from the BVMS Configuration Manual.
    View full article
    ‎10-24-2022 02:55 PM
    This article explain what is the difference between ‘Operator Logon- off’ & ‘Operator Client Logon- off’ events in BVMS.
    View full article
    ‎10-20-2022 12:25 PM
    Have a look at this article and learn what you should check when your cameras do not record and when going to VSG and recording, it stands that 'ANR not configured' or 'No more blocks available'
    View full article
    100% helpful (1/1)
    ‎05-05-2023 11:04 AM
    This article explains how to find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)
    View full article
    ‎09-08-2022 10:28 AM
    This article explains how you can  monitor the hardware health status of the DIVAR IP storage devices → Measure can be taken to repair the device if something fails.
    View full article
    ‎08-31-2022 03:24 PM
    Find out from this article what does mean the sand clock (hourglass) symbol showed in the Operator Client Logical tree
    View full article
    ‎08-30-2022 12:43 PM
    This article explains what to do if there is an unexpected shut down (e.g. instant power cut) and you have to apply the BVMS licenses again on your unit
    View full article
    ‎08-22-2022 03:21 PM
    This article gives you the solution when the link to Remote Portal from BVMS v11.0 License Manage is redirecting to the 404 Not Found page
    View full article
    ‎08-10-2022 03:12 PM
    Check this article and find out what the Start Manual Recording button of VRM Camera Cameo does in BVMS Operator Client
    View full article
    ‎08-10-2022 07:48 AM
    This article explains what you can do when the message:“The number of windows in this view exceeds the maximum limit set in the system parameters” appears in Operator Client with minimum 2 Monitors.
    View full article
    ‎08-10-2022 07:40 AM
    If you use the firmware files that are dedicated to a certain CPP platform, then you will need to select simultaneously only the cameras with the same CPP platform.
    View full article
    ‎08-10-2022 07:30 AM
    This article explains in which conditions the users and Admin user receive Alarms in BVMS Operator Client.
    View full article
    ‎12-21-2023 04:35 PM
    Check this article and find the difference between unmanaged sites and subsystems (BVMS)
    View full article
    100% helpful (2/2)
    ‎08-29-2023 10:26 AM
    This article describes how you can upgrade a BVMS license to a higher version via Bosch Remote Portal. ( eg. from BVMS 11.0  to BVMS 11.1.x )
    View full article
    ‎07-14-2022 05:05 PM
    Check the sample script from this article. It is not a working script, that can be used directly. Follow the instructions in comments of the script to tailor it for your use.  
    View full article
    100% helpful (1/1)
    ‎07-14-2022 09:53 AM
    If the Host Type was set to other value than “Factory Default” for DSA E2800 and you want to integrate it with BVMS, the targets will most likely not be scannable and there will be no recordings at all.
    View full article
    ‎07-06-2022 09:48 AM
    Find out from this article the steps that should be considered for a planned shutting down and powering up of your BVMS system
    View full article
    100% helpful (1/1)
    ‎06-23-2022 01:15 PM
    This article explains how you can configure the iSCSI ports of your DSA E2800 dual or single controller and afterwards configure it in BVMS Configuration Client.
    View full article
    ‎08-25-2023 03:05 PM
    This article describes how can you check the status of your SMA for BVMS version≥11.x via Remote Portal.
    View full article
    Top Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist